View Information Collection Request (ICR) Package
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View Information Collection (IC) List
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
0648-0342
ICR Reference No:
200806-0648-020
Status:
Historical Active
Previous ICR Reference No:
200503-0648-010
Agency/Subagency:
DOC/NOAA
Agency Tracking No:
Title:
NOAA Customer Surveys
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
12/10/2008
Retrieve Notice of Action (NOA)
Date Received in OIRA:
07/28/2008
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
12/31/2011
36 Months From Approved
12/31/2008
Responses
59,100
0
18,573
Time Burden (Hours)
4,196
0
1,337
Cost Burden (Dollars)
0
0
0
Abstract:
This is a request for renewal of a generic clearance for voluntary customer surveys to be conducted by NOAA program offices. In accordance with Executive Order 12862, the National Performance Review, and good management practices, NOAA offices seek to be able to continue to gather customer feedback on services and/or products, which can be used in planning for service/product modification and prioritization. Under this generic clearance, individual offices would continue use of approved questionnaires and develop new questionnaires, as needed, by selecting subsets of the approved set of collection questions and tailoring those specific questions to be meaningful for their particular programs. These proposed questionnaires would then be submitted through a fast-track request for approval process.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
73 FR 20256
04/15/2008
30-day Notice:
Federal Register Citation:
Citation Date:
73 FR 43405
07/25/2008
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
13
IC Title
Form No.
Form Name
(NESDIS) Data Center Customer Satisfaction Survey
NA
NESDIS Data Centers Customer Satisfaction Survey
NESDIS Office of Satellite Data Processing and Distribution - National/Naval Ice Center Customer Feedback Survey
NA
NESDIS Office of Satellite Data Processing and Distribution - National/Naval Ice Center Customer Feedback Survey
NESDIS Washington Volcanic Ash Advisory Center Products and Services Customer Survey
NA
NESDIS Washington Volcanic Ash Advisory Center Products and Services Customer Survey
NOAA Website Customer Satisfaction Survey
NA
NOAA Website Customer Satisfaction Survey
NOAA Website Customer Survey (NWS)
NA
NWS Web Site Customer Satisfaction Survey
NOS Chart Users Survey
NA
NOS Chart Users Survey
NOS Coastal Services Center - Coastal Decision-Support Tool, Data and Information Resource, and Technical Assistance Customer Survey
NA
NOS Coastal Services Center - Coastal Decision-Support Tool, Data and Information Resource, and Technical Assistance Customer Survey
NOS National Geodetic Survey County Scorecard, Phase 3
NA
NOS National Geodetic Survey County Scorecard, Phase 3
NWS Experimental Products/Services Survey
NA
NWS Experimental Products/Services Survey
NWS International Flight Folder Documentation
NA
International Flight Folder Documentation Survey
NWS National Climatic Data Center - North American Drought Monitor
NA
North American Drought Monitor Survey
OAR - Ocean Surface Current Analyses Real Time Data Feedback Request Form
NA
OAR - Ocean Surface Current Analyses � Real Time Data Feedback Request Form
Oceanic and Atmospheric Research (OAR) - Tropical Atmosphere Ocean Array Web Data Distribution
NA
Oceanic and Atmospheric Research (OAR) - Tropical Atmosphere Ocean Array Web Data Distribution
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
59,100
18,573
0
0
40,527
0
Annual Time Burden (Hours)
4,196
1,337
0
0
2,859
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Several smaller customer satisfaction surveys were not renewed, while a wider range of surveys for which the approved questions were a good fit, were approved in the past three years.
Annual Cost to Federal Government:
$0
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
Uncollected
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
Uncollected
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
Uncollected
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Sarah Brabson
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
07/28/2008
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