View Information Collection Request (ICR) Package

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View Generic ICR - OIRA Conclusion

OMB Control No: 3206-0236	ICR Reference No: 200904-3206-007
Status: Historical Active	Previous ICR Reference No: 200603-3206-001
Agency/Subagency: OPM	Agency Tracking No:
Title: Generic Customer Satisfaction
Type of Information Collection: Revision of a currently approved collection	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 10/05/2009
	Date Received in OIRA: 05/29/2009
Terms of Clearance: This collection is being approved for one year with the understanding that OPM will split it into three separate packages (roughly defined as: "customer satisfaction services," "performance measurement surveys," and "program services evaluation surveys") prior to seeking re-approval.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	10/31/2010	36 Months From Approved	10/31/2009
Responses	2,074,592	0	4,802,275
Time Burden (Hours)	742,386	0	706,360
Cost Burden (Dollars)	600,000	0	0

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to Agency Discretion
Annual Number of Responses	2,074,592	4,802,275	-2,727,683
Annual Time Burden (Hours)	742,386	706,360	36,026
Annual Cost Burden (Dollars)	600,000	0	600,000

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This generic survey was originally created and approved in 1998. The previous process was performed strictly through paper submissions and approvals. There were no accurate traceable records kept on the IC's included in this ICR or the totals for the Generic Survey. In 2009 this collection was completely started over with a new list of surveys being used currently and in the next 3 years. The previous burden totals reflected an inaccuracy compared with the totals provided by program offices and survey owners for this revision of the Generic Agency Survey.

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