View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1845-0045
ICR Reference No:
200910-1845-004
Status:
Historical Active
Previous ICR Reference No:
200908-1845-003
Agency/Subagency:
ED/FSA
Agency Tracking No:
3516
Title:
Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan
Type of Information Collection:
No material or nonsubstantive change to a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
10/21/2009
Retrieve Notice of Action (NOA)
Date Received in OIRA:
10/19/2009
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
04/30/2010
04/30/2010
04/30/2010
Responses
15,300
0
15,300
Time Burden (Hours)
8,400
0
8,400
Cost Burden (Dollars)
0
0
0
Abstract:
The Higher Education Amendments of 1998 established Federal Student Aid as the Government's first Performance-Based Organization (PBO). That legislation specifies that one purpose of the PBO is to improve program services and processes for students and other participants in the student financial assistance programs. This requirement establishes an ongoing need for FSA to be engaged in an interactive process of collecting information and using it to improve the delivery of federal student financial assistance.
Authorizing Statute(s):
None
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
71 FR 75512
12/12/2006
30-day Notice:
Federal Register Citation:
Citation Date:
72 FR 6718
02/13/2007
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
19
IC Title
Form No.
Form Name
2008 Federal Student Aid Awareness Survey
N/A
2008 Federal Student Aid Awareness Survey
2008 Federal Student Aid Awareness Survey Long Beach
N/A
2009 Federal Student Aid Awareness Survey
Annual Direct Loan School Customer Satisfaction Web Survey
N/A
Annual Direct Loan School Customer Satisfaction Web Survey
College.Gov Online Survey
NA
College.gov Survery
Defaulted Questionnaire
N/A
Default Survey
EDExpress Use Survey 2008
N/A
EDExpress Use Survey 2008
Editorial Services Customer Satisfaction Survey
N/A
N/A
FAFSA On The Web Tracker Survey
N/A
Federal Student FAFSA on the Web Tracker
FFEL Borrower Servicing Survey
N/A
DL Servicing FSA Survey
Fall Conference Evaluation
N/A, N/A
Evaluation Fall Conference
,
Session Evaluation Fall Conference
Generic Customer Survey 2007
N/A
Annual Direct Loan School Customer Satisfaction Survey
Holly Langer Evans-Tools for Schools Training
NA
Tools for School Training
In-School Aided Survey
N/A
In-School Aided Suvey
Loan Choice for FFEL Borrowers Survey
N/A
Documentation Generic Clearance Customer Service Satisfaction
Multiple Servicers Satisfaction Survey
N/A, N/A
N/A
,
N/A
Quality Assurance Program
NA
Quality Assurance Survey
Social Media Survey V.52
NA
Social Media Use in the Financial Aid Community
Student Aid Awareness and Applicant Services
NA
Awareness Applicant Servey
Training and Follow-up Customer Satisfaction Survey
NA
TISD Surveys
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
15,300
15,300
0
0
0
0
Annual Time Burden (Hours)
8,400
8,400
0
0
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Annual Cost to Federal Government:
$794,650
Does this IC contain surveys, censuses, or employ statistical methods?
No
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
Uncollected
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
Uncollected
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Colleen McGinnis 202 377-4330
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
10/19/2009
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