View Information Collection Request (ICR) Package
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View Information Collection (IC) List
View Supporting Statement and Other Documents
Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
0693-0031
ICR Reference No:
201111-0693-003
Status:
Historical Active
Previous ICR Reference No:
200902-0693-003
Agency/Subagency:
DOC/NIST
Agency Tracking No:
Title:
Generic Request for Customer Service-Related Data Collections
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
03/29/2012
Retrieve Notice of Action (NOA)
Date Received in OIRA:
02/10/2012
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
03/31/2015
36 Months From Approved
03/31/2012
Responses
90,000
0
6,000
Time Burden (Hours)
15,000
0
3,500
Cost Burden (Dollars)
0
0
0
Abstract:
NIST three-year clearance request for a suite of data collections. Includes surveys, focus groups, transactional surveys, and electronic Internet surveys to assist NIST with evaluating customer service and satisfaction, and for a variety of uses, including GPRA.
Authorizing Statute(s):
None
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
76 FR 58248
09/20/2011
30-day Notice:
Federal Register Citation:
Citation Date:
77 FR 7126
02/10/2012
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
17
IC Title
Form No.
Form Name
Balace Scorecard Survey for Conferences and Training Attendees
ForsMarsh Customer Satisfaction Survey
MSD Calibrations Customer Satisfaction Report Card
MSD Standard Reference Data Customer Satisfaction Report Card
MSD Standard Reference Materials Customer Satisfaction Report Card
NIST Center for Neutron Research User's Survey
NIST IT Assistance Center Customer Satisfaction Measurement
NVLAP Accreditation Services Customer Survey
NVLAP Assessor Questionnaire
NVLAP Interactive Web Site Transactional Survey
National Center for Standards and Certification Information Customer Satisfaction Evaluation
Office of Weights and Measures Customer Satisfaction Survey
SBIR Awards Process and Contract Administration Survey
SBIR Solicitation and Proposal Submission Process
Sensor Science Division Short Course Evaluation
Standards in Trade Workshop Evaluation
Survey to Determine the Satisfaction of the Smart Grid Interoperability Panel Voting Procedures and Communications Processes
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
90,000
6,000
0
0
84,000
0
Annual Time Burden (Hours)
15,000
3,500
0
0
11,500
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
The respondents/responses and burden hours adjustment increases are required to correct the estimates of the previous submission which had annual estimates but should have contained estimates for the entire three-year approval period.
Annual Cost to Federal Government:
$0
Does this IC contain surveys, censuses, or employ statistical methods?
No
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
Yes
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Darla Yonder 3019754064 darla.yonder@nist.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
02/10/2012
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