View Information Collection Request (ICR) Package
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View Information Collection (IC) List
View Supporting Statement and Other Documents
Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1040-0001
ICR Reference No:
201203-1040-002
Status:
Historical Active
Previous ICR Reference No:
200803-1040-002
Agency/Subagency:
DOI/OPPM
Agency Tracking No:
Title:
DOI Programmatic Clearance for Customer Satisfaction Surveys
Type of Information Collection:
Revision of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved with change
Conclusion Date:
06/18/2012
Retrieve Notice of Action (NOA)
Date Received in OIRA:
03/30/2012
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
06/30/2015
36 Months From Approved
06/30/2012
Responses
360,000
0
120,000
Time Burden (Hours)
54,000
0
18,000
Cost Burden (Dollars)
0
0
0
Abstract:
The programmatic clearance enables Interior bureaus and offices to conduct customer research through external surveys such as questionnaires and comment cards to improve the services and products DOI provides to the public.
Authorizing Statute(s):
PL:
Pub.L. 103 - 62 1-11
Name of Law: Government Performance and Results Act of 1993
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
EO: EO 13571 Name/Subject of EO: Streamling Service Delivery and Improving Customer Service
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
76 FR 77244
12/12/2011
30-day Notice:
Federal Register Citation:
Citation Date:
77 FR 19307
03/30/2012
Did the Agency receive public comments on this ICR?
Yes
Number of Information Collection (IC) in this ICR:
15
IC Title
Form No.
Form Name
2012 BIE Summer Institute Satisfaction Survey
Assessing Customer Satisfaction with Riparian Training
None, None
Past Participant Survey
,
Interview Guide
BIE Summer Institute Planning Instrument
None
None
BLM Arcata Field Office Visitor Satisfaction Survey
BLM Visitor Satisfaction Survey
None
BLM Visitor Survey
Booker T. Washington National Monument Formative Exhibition Evaluation Survey
Golden Gate National Recreation Area Dog Management Plan Survey
None, None
Golden Gate National Recreation Area Dog Walking Survey
,
GGNRA Non-respondent Survey
IAC Customer Satisfaction Survey
National Park Service Visitor Satisfaction with Concessioners Survey
None
National Park Service Concessioner Survey
Palo Alto Field Trip Evaluation
None, None
Student Field Trip Evaluation
,
Teacher Field Trip Evaluation
Parent Satisfaction Survey -- Special Education
S-1
Parent Survey -- Special Education
Participant Satisfaction Survey -- EDMAP program
USGS Colorado Plateau Conference Satisfaction Survey
None
USGS Colorado Plateau Conference Satisfaction Survey
USGS National Atlas User Survey
Visitor Services Project Evaluation of Customer Service at Boston Harbor Islands National Recreation Area
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
360,000
120,000
0
0
240,000
0
Annual Time Burden (Hours)
54,000
18,000
0
0
36,000
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Annual Cost to Federal Government:
$2,464,020
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Don Bieniewicz 202 208-4915 Donald_Bieniewicz@ios.doi.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
03/30/2012
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