View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1090-0011
ICR Reference No:
201203-1090-001
Status:
Historical Active
Previous ICR Reference No:
Agency/Subagency:
DOI/ASPMB
Agency Tracking No:
Title:
DOI Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection:
New collection (Request for a new OMB Control Number)
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
06/15/2012
Retrieve Notice of Action (NOA)
Date Received in OIRA:
03/26/2012
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
06/30/2015
36 Months From Approved
Responses
483,000
0
0
Time Burden (Hours)
87,000
0
0
Cost Burden (Dollars)
0
0
0
Abstract:
In order to work continuously to ensure that our programs are effective and meet our customers' needs, the Department of the Interior seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
75 FR 80542
12/22/2010
30-day Notice:
Federal Register Citation:
Citation Date:
77 FR 17493
03/26/2012
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
23
IC Title
Form No.
Form Name
BSEE Domestic and International Standards Workshop Survey
Conservation + Recreation Newsletter Satisfaction Survey
Customer Satisfaction Survey -- The USGS Landslide Handbook
Customer Satisfaction Survey: Land-Based Wind Energy Guidelines
Elevation-Hydro Survey
Evaluation of mobile technology utilization in outdoor education programs at Yellowstone National Park
Feedback from USGS Email Customers
Focus groups as part of the initiative to Understand and Connect Americans and Nature
Focus groups to evaluate landowner preferences for Farm Bill Conservation program service delivery
Information Access Center (IAC) Customer Comment Card
NPS Pre-Award Phase Satisfaction Survey
National Hydrology Dataset (NHD) Stewardship Assessment
OST Customer Feedback Survey
Rangeland Fire Prevention, Management, and Restoration Public Comment
none
none
Rangeland Fire Strategic Plan Comment Form
None
None
Secretarial Commission on Indian Trust Services: Beneficiary Feedback on Trust Services
Small Contract Concessioners' Satisfaction with NPS Administrative Procedures
StrataWeb Usefulness Survey
Survey of customer satisfaction with community programs at GWCNM
USGS -- Feedback from Phone Customers
USGS Landsat Elicitation
USGS- Feedback from Web Chat Customers
Workshop Survey - BSEE Domestic and International Standards Workshop
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
483,000
0
0
483,000
0
0
Annual Time Burden (Hours)
87,000
0
0
87,000
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Miscellaneous Actions
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
This is a new information collection.
Annual Cost to Federal Government:
$888,705
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Don Bieniewicz 202 208-4915 Donald_Bieniewicz@ios.doi.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
03/26/2012
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