View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
3170-0024
ICR Reference No:
201210-3170-001
Status:
Historical Active
Previous ICR Reference No:
Agency/Subagency:
CFPB
Agency Tracking No:
Title:
Generic Clearance for the Collection of Qualitative Feedback on the Service Delivery of the Consumer Financial Protection Bureau
Type of Information Collection:
New collection (Request for a new OMB Control Number)
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved with change
Conclusion Date:
12/11/2012
Retrieve Notice of Action (NOA)
Date Received in OIRA:
10/17/2012
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
12/31/2015
36 Months From Approved
Responses
250,000
0
0
Time Burden (Hours)
250,000
0
0
Cost Burden (Dollars)
0
0
0
Abstract:
This generic clearance garners qualitative feedback from consumers, financial institutions, and stakeholders on a wide range of services the Bureau provides in an efficient, timely manner, in accordance with the Bureau's commitment to improving service delivery. The Bureau expects this feedback to include insights into consumer, financial institution, or stakeholder perceptions, experiences, and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative, and actionable communications between the Bureau and consumers, financial institutions, and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. The solicitation of feedback will target areas such as: Timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. Responses will be assessed to plan and inform efforts to improve or maintain the quality of service offered to the public. If this information is not collected, vital feedback from consumers, financial institutions, and stakeholders on the Bureau's services will be unavailable.
Authorizing Statute(s):
None
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
77 FR 47045
08/07/2012
30-day Notice:
Federal Register Citation:
Citation Date:
77 FR 63798
10/17/2012
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
30
IC Title
Form No.
Form Name
Owning a Home Marketing Survey
2014 Tax Time Savings Campaign Evaluation Form
CEE Usability Testing (ASK and PFC)
CFPB Paying for College usability study (Round 2)
CFPB Spanish Website Customer Survey
Community Bank Advisory Council, Credit Union Advisory Council and Academic Research Council Post-Meeting Surveys
Consumer Focus Groups and Usability Testing for Proposed Telephone Arbitration Survey
Consumer Media Benchmarking
Consumer Response Consumer Research to Support a Unified Submission Intake Form
Consumer Validation Testing on Home Buying Information Booklet related to TILA/RESPA Implementation Disclosures (TRID)
ConsumerFinance.gov – Feedback on Website Utilization and Needs
Delayed Entry Program Pre /Post Assessment
Empowerment Convening Evaluation Questions
3170-XXXX
Empowerment Convening Evaluation Questions
Evaluation of the Credit Matters Loan: Pilot Test Survey Instrument
Evaluation to measure participant response to the training
Financial Educator Forum End-of-Session Survey
Financial Educator Forum End-of-Session Survey
Marketing Campaign Evaluation
Money Smart for Older Adults Train-the-Trainer Session Feedback Form and Money Smart for Older Adults Participant Evaluation Form
Mortgage e-Closing Usability Study
Owning A Home Study – Pilot Phase
Owning A Home Study – Pilot Phase
Post Conference Survey for Investing in Our Future: National Conference on Youth Financial Education and Capability
3170-XXXX
Post Conference Survey for Investing in Our Future: National Conference on Youth Financial Education and Capability
Project Flapjack Usability Test
Summer Youth Employment and Financial Capability Project – Pilot: Participant evaluation tool
Tax Time Post-Season Survey 2015
Training Feedback from Participants in Pilot Evaluation of Financial Empowerment Training Programs
3170-XXXX
FET Toolkit Post-Web-Based Training Feedback Survey
User testing for soliciting feedback on the Bureau's Planning for retirement- Before you claim website (both in English and Spanish)
eRegulations External Survey
eRegulations Usability Study
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
250,000
0
0
250,000
0
0
Annual Time Burden (Hours)
250,000
0
0
250,000
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Miscellaneous Actions
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
In order to work continuously to ensure that its programs are effective and meet the needs of financial institutions, consumers, and stakeholders (collectively, customers), the Consumer Financial Protection Bureau (hereafter "the Bureau") seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on its service delivery. Qualitative feedback means information that provides useful insights on perceptions and opinions, but not statistical surveys that yield quantitative results that can be generalized to the population of study. This collection of information is necessary to enable the Bureau to garner customer feedback in an efficient, timely manner, in accordance with its commitment to improving service delivery. The information collected from Bureau customers will help ensure that users have an effective, efficient, and satisfying experience with the Bureau's programs. This feedback will provide insights into customer perceptions, experiences and expectations, provide an early warning for issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Bureau and its customers. They will also allow feedback to contribute directly to the improvement of program management.
Annual Cost to Federal Government:
$0
Does this IC contain surveys, censuses, or employ statistical methods?
No
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
Yes
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Stacy Kane 202 754-0135 stacy.kane@cfpb.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
10/17/2012
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