View Information Collection Request (ICR) Package

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View ICR - OIRA Conclusion

OMB Control No: 2900-0782	ICR Reference No: 201305-2900-002
Status: Historical Active	Previous ICR Reference No: 201012-2900-007
Agency/Subagency: VA	Agency Tracking No: 2900-0782 VBA-BAS-DB
Title: VOV (Voice of Veteran) Surveys
Type of Information Collection: Revision of a currently approved collection	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 01/24/2014
	Date Received in OIRA: 10/23/2013
Terms of Clearance: By the time of the next submission, VA will provide an assessment of whether the items that are unrelated to customer satisfaction are necessary/appropriate in this set of surveys, and a re-assessment of whether any of the items can be obtained from administrative data.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/2017	36 Months From Approved	07/31/2015
Responses	130,800	0	30,000
Time Burden (Hours)	32,700	0	7,500
Cost Burden (Dollars)	0	0	0

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to Agency Discretion
Annual Number of Responses	130,800	30,000	100,800
Annual Time Burden (Hours)	32,700	7,500	25,200
Annual Cost Burden (Dollars)	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: In order to fully implement a Continuous VOV Satisfaction Survey Research Program and provide adequate measurement results to VBA leadership, a statistically significant sample of respondents must be obtained for all VBA regional offices. Burden hours for an individual does not change, but the overall burden increases due to the larger sample sizes required to continuously measure results over a 12 month period. The same collection and burden hours will continue for the life of the OMB control number.

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