View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
0704-0403
ICR Reference No:
201306-0704-008
Status:
Historical Active
Previous ICR Reference No:
201003-0704-005
Agency/Subagency:
DOD/DODDEP
Agency Tracking No:
Title:
Customer Satisfaction Surveys - Generic Clearance
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
08/13/2013
Retrieve Notice of Action (NOA)
Date Received in OIRA:
06/26/2013
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
08/31/2016
36 Months From Approved
08/31/2013
Responses
18,300
0
33,390
Time Burden (Hours)
1,908
0
2,427
Cost Burden (Dollars)
68,958
0
0
Abstract:
To collect data that will enable DTIC to effectively measure customer satisfaction of government produced products and services. DTIC's user community is composed of U.S. Government agencies and their contractors. The surveys will provide DTIC with the ability to guage the level of satisfaction among its users and identify possible areas for improving our products and services. It will allow for collection of data that will meet the mandates of Executive Order 12862, the GPRA, and DTIC's Strategic Plan.
Authorizing Statute(s):
EO: EO 12862
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
78 FR 24392
04/25/2013
30-day Notice:
Federal Register Citation:
Citation Date:
78 FR 24392
04/25/2013
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
2
IC Title
Form No.
Form Name
Information Analysis Center (IACs) Customer Satisfaction Survey
Customer Satisfaction Surveys
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
18,300
33,390
0
-15,090
0
0
Annual Time Burden (Hours)
1,908
2,427
0
-519
0
0
Annual Cost Burden (Dollars)
68,958
0
0
68,958
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
Yes
Burden Reduction Due to:
Miscellaneous Actions
Short Statement:
This is an extension of the currently approved collection, OMB Control Number 0704-0403. There was an adjustment to the burden since the last OMB approval, due to the implementation of additional survey instruments. However, there is a decrease in Annual Responses and Burden hours to accurately reflect the response rate DTIC has received over the last three years.
Annual Cost to Federal Government:
$43,289
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Frederick Licari 571 372-0493 frederick.c.licari.civ@mail.mil
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
06/26/2013
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