View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
2900-0770
ICR Reference No:
201403-2900-007
Status:
Historical Active
Previous ICR Reference No:
201107-2900-001
Agency/Subagency:
VA
Agency Tracking No:
2900-0770
Title:
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (NCA, VBA, VHA)
Type of Information Collection:
Revision of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
08/21/2014
Retrieve Notice of Action (NOA)
Date Received in OIRA:
06/27/2014
Terms of Clearance:
OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.
Inventory as of this Action
Requested
Previously Approved
Expiration Date
08/31/2017
06/30/2014
08/31/2014
Responses
200,000
0
200,000
Time Burden (Hours)
100,000
0
100,000
Cost Burden (Dollars)
0
0
0
Abstract:
The generic clearance will be used to collect qualitative feedback on VA's services or products delivery. VA will seek customer and stakeholder perceptions, experiences and expectations on its services or products delivery. The data collected will be used to improve delivery of products or services in areas where needed.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standard
Citations for New Statutory Requirements:
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
79 FR 59
03/27/2014
30-day Notice:
Federal Register Citation:
Citation Date:
79 FR 123
06/26/2014
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
91
IC Title
Form No.
Form Name
2014 NVSBE Events Satisfaction
2900-0770, 2900-0770, 2900-0770, 2900-0770, 2900-0770, 2900-0770
Business Requirement Sessions
,
CVE Booth Satisfaction
,
Exhibitor Satisfaction
,
Learning Sessions
,
NRT Satisfaction
,
Senior Leaders Roundtables
2014 NVSBE Post-Engagement
2900-0770
2014 NVSBE Post-Engagement Survey
2014 Post-9/11 GI Bill Communications Assessment
Admission Process Customer Satisfaction Survey - Roseburg VAMC
Anticoagulation (Warfarin/Coumadin) Patient Satisfaction Survey
VA Form 10-211002
Anticoagulation (warfarin/Coumadin) Patient Satisfaction Survey
Awards and ROI-2013 NVSBC
2900-0770, 2900-0770
Awards and ROI-2013 NVSBC
,
Awards and ROI - 2013 NVSBC
Board of Veterans Appeals Hearing Experience Surveys
Boston VAMC Ophthamology Satisfaction Survey / VISN 20 Telephone Call Center Satisfaction Survey
VA Form 10-211001NR, VA Form 10-10059
Patient Satisfaction Survey_Boston VAMC_Dept. of Ophthamology
,
Telephone Customer Service Experience Satisfaction Survey
CBO-Veterans Point of Service; PACT Intensive Management Evaluation; Watson Caritas Patient Score
10-10168, 10-10169, 10-10170, 10-10171, 10-10172
PIM Patient Letter
,
PIM Patient INterview Guide
,
PIM Stakeholder Interview
,
VPS Survey Questions
,
Watson's Caritas Patient Survey
CWT IT Consumers Satisfaction Survey_1
CWT IT Stakeholders Satisfaction Survey
CWT TW Consumers Satisfaction Survey
Childcare Service Satisfaction Survey; Purchased Care Online Survey; VHA ORD Focus Group Request; Teleretinal Patient Satisfaction Survey; Spinal Cord Home Care Satisfaction Survey
VA Form 10-0531, VA Form 10-0542, VA Form 10-0540, VA Form 10-0538
Childcare Services Satisfaction Survey
,
Purchased Care Patient Satisfaction Survey
,
Teleretinal Patient Satisfaction Survey
,
Spinal Cord Home Care Survey
Clinic Based Telehealth Satisfaction Survey
10-0481a
VA Telehealth Patient Survey
Clinical Video Telehealth (CVT) Patient Satisfaction Survey
VA Form 10-0481a
Clinical Video Telehealth (CVT) Patient Satisfaction Survey
Community Living Center (CLC) Satisfaction Survey; Cardiac Cath Lab Satisfaction Survey; Psychiatric Patient Survey
VA Form 10-0548, VA Form 10-0547, VA Form 10-0550
Community Living Center (CLC) Satisfaction Survey
,
Cardiac Cath Lab Customer Satisfaction Survey
,
Psychiatric Patient Satisfaction Survey
Community Residential Care
Congressional Response Team Customer Satisfaction Survey
Cooperative Studies Program
10-1500196(WS), 10-1500197(WS)
DMC Survey
,
CSPCC Study Chairperson and NSC Survey
Customer Satisfaction Survey for Claims Clinics Pilot Program
DeBakey Home Care Satisfaction Survey / CPEP Veterans Satisfaction Survey
VA Form 10-0476, VA Form 10-0480
Michael E. DeBakey Patient Satisfaction Survey
,
Compensation and Pension Examination Program (CPEP) Veterans Satisfaction Survey
Debt Management Center - Customer Service Experience
Extended Hours Program Evaluation, Maternity Care Coordination, Advanced Education Veteran Survey, State Veterans Home Administrator Survey, VOV Conjoint Survey
10-10132, 10-10131, 10-10128, 10-10136, 10-10129, 10-10144
Extended Hours Evaluation - Non-Users
,
Extended Hours Evaluation - Users
,
Maternity Care Coordination Survey
,
Advanced Education Veteran Survey
,
State Veterans Home Admin Survey
,
Voice of the Veteran (VOV) Satisfaction Survey Office of Strategic Integration (OSI) Conjoint Analysis
Feedback USA Button
Food and Nutrition Survey/Fraud,Waste,Abuse Complaint/Epilepsy Satisf-Survey/Building Better Caregivers Survey/Sodium Dichromate Feedback Survey
VA Form 10-0498, VA Form 10-0500, VA Form 10-0558, VA Form 10-0499, VA Form 10-0559
Food and Nutrition Satisfaction Survey
,
Fraud, Waste and Abuse Complaint Form
,
Epilepsy Centers of Excellence (ECoE) Patient Satisfaction Survey
,
Building Better Caregivers Satisfaction Survey
,
Sodium Dichromate Exposure Exam Feedback Survey
HRC Satisfaction Survey
Health Advocate Survey
Health Advocate Survey
Health Research Multilevel Engagement, SORCC Patient Survey,
10-10147, 10-10145, 2900-0770, 10-10142
Womens Health Research Network
,
SOU-SORCC Patient Survey
,
State Veterans Home Patient Satisfaction
,
VHA OSI Primary Care Survey
HomeBased PrimaryCare Survey/Non-VA Purchased Care Survey/Vet Dental Insurance Survey/Teledermatology Imaging Patient Satisfaction Survey
VA Form 10-211016, VA Form 10-211014, VA Form 10-211013, VA Form 10-211011
Home Based Primary Care Survey
,
Non-VA-Purchased Care Veteran Survey
,
Dental Insurance Program Survey
,
Tele-Dermatology Imaging Patient Satisfaction Survey
IOM Study, NCL Patient Satisfaction Survey, Battlecreek Urgent Care Survey, Tobacco & Nicotine Use Survey, VISN 1 Patient Satisfaction Survey
10-10128, 10-10130, 10-10133, 10-10136, 10-10131, 10-10135
IOM VA Mental Health Services Evaluation
,
IOM VA Mental Health Services Evaluation
,
IOM VA Mental Health Services Evaluation
,
VISN 1 Patient Satisfaction Survey
,
Battlecreek Urgent Care Survey
,
Tobacco and Smoking Cessation Survey
MFH Caregiver Survey
MFH Veteran Survey
MHICM Consumer Satisfaction Survey
MHV Summative Test
MHV Website Redesign, National Family Caregiver Survey, MEC Notification Survey
10-10155, 10-10119, 10-10114
MEC Notification Survey
,
Caregiver Feedback Form
,
National Family Caregiver Participant Training Feedback Form
MSCoE Patient Survey/Project ARCH Non-Participant Survey/Wait Rm Television Edu Survey
VA Form 10-211004, VA Form 10-211003, VA Form 10-211005
MSCoE Patient Survey
,
PROJECT ARCH (Access Received Closer to Home) Non-Participating Veterans Survey
,
Patient Survey: Waiting Room Television Video Patient Education
Mental Health - SORCC
Mental Health - SORCC Satisfaction Survey
Mental Health Survey, Prosthetics Customer Service Survey, Prosthetics Internal Survey, HME Survey
10-10122, 10-10123, 10-10126, 10-10125
HME Vendor Performance Survey
,
MH Veteran Survey
,
Patient Satisfaction Survey
,
Prosthetics Customer Service Survey
NAC Customer Response Survey
National Patient Centered Community Care Survey Questions / Oklahoma City (OKC) VAMC Dental Patient Satisfaction Survey
10-211009, 10-211008
National Patient Centered Community Care Veterans Survey Question
,
Dental (Ambulatory) Patient Satisfaction Survey
Non-VA Behavioral Health Care
OPA Patient Satisfaction, Audiology Survey, National Rollout Survey, Telehealth Survey
10-0526, 10-10128, 10-10129, 10-10127
Caribean Harvey Survey
,
Audiology Hearing Aid Questionaire
,
Mental Health Survey
,
Telehealth Master Preceptor
OSDBU Post-Event Evaluation
2900-0770
OSDBU Post-Event Evaluation
Outpatient Pharmacy Customer Satisfaction Survey
VA Fform 10-211006NR
Outpatient Pharmacy Customer Satisfaction Survey
PACT Lab Caregiver and Patient Focus Groups; Point of Care (POC) Patient and Provider Focus Groups; Telehealth in the PADRECC: Veteran Focus Group; COMM Patient Survey; Office of Public Health Survey
VA Form 10-0526, Article and Volume Number of Newsletter
The Continuity of Medication Management Patient Survey
,
Office of Public Health Gulf War Newsletter Survey
PTSD Consultation Program
PTSD Family Caregiver Feedback/ARCH Focus Group/VA Courtesy Standards/PTSD Coach (Phone) Apps Survey
VA Form 10-0496, VA Form 10-0495, VA Form 10-0497, VA Form 10-0496a
Understanding PTSD for Family Caregivers: Feedback Survey
,
VA Courtesy Standards - The Golden Rule Approach Veteran Feedback Form
,
PTSD Coach App Survey
,
Phone Apps Focus Group Demographic Questionnaire
Patient Satisfaction Questionnaire: Network Consolidated Laboratory (NCL) Phlebotomy Service
VA Form 10-0516
Patient Satisfaction Questionnaire: Laboratory P&LMS VA New England Healthcare System
Patient Satisfaction Surveys: Radiation Oncology/VISN 12 Telephone Care Service
VA Form 10-10063, VA Form 10-10058
Patient Satisfaction Survey- Radiation Oncology
,
Telephone Care Services Patient Satisfaction Survey
Primary Care Satisfaction and Effectiveness Survey
Project ARCH (Access received Closer to Home) Patient Satisfaction Survey
VA Form 10-0522
Project ARCH (Access Received Closer to Home) Patient Satisfaction Survey
Rehabilitation Care Survey/HEC Vet Enrollment Survey/Project ARCH non-sub change
VA Form 10-211004, VA Form 10-211010, VA Form 10-211013
Survey of Rehabilitation Care Survey
,
HEC Enrollment Survey
,
Project ARCH Non-Participant Survey
Rehabilitation and Audiology Customer Service Survey
Shared Decision Making
Spinal Cord Patient Survey; Caregiver Training Participant Feedback; Income Verification Survey; Non-VA Care Vet Survey; Neuro-Rehab Satisfaction Survey
VA Form 10-0515, VA Form 10-0520, VA Form 10-0541, VA Form 10-0545, VA Form 10-0546
Spinal Cord Injury Patient Survey
,
National Family Caregiver Participant Training Feedback Form
,
Survey of Veterans' Satisfaction with Income Verification
,
Non-VA Care Coordination Veteran Satisfaction Survey
,
Nuerology/Rehabilitation Inpatient Program Satisfaction Survey
Supplier Perception Survey
Survey of Patient Satisfaction at Surgical Service
VA Form 10-211015, VA Form 10-211015SP
Survey of Patient Satisfaction at Surgical Service
,
Spanish version: Survey of Patient Satisfaction at Surgical Services
Survey of Veterans Perceptions of an Enhanced VA Outpatient Prescription Label
VA Form 10-0549
Rx Label Feedback
Survey regarding effectiveness of the GI Bill Feedback System
Telebenefits Satisfaction Survey
Telephone Survey on User Experience and Satisfaction with the Virtual Lifetime Electronic Record (VLER) Health Data Exchange
VA Conjoint Survey - External Communication
10-1500188(WS)
VA External Communication Conjoint Questionnaire
VA Office of Construction and Facilities Management (CFM) Supplier Satisfaction Survey Revision
VA Form 10163
CFM Supplier Satisfaction Survey
VA Pittsburgh Health Care System Emergency Department Survey
VA Pittsburgh Reseach Survey
VACT Primary Care Patient Satisfaction Questionnaire
VAInfoApp
10-1500199(WS)
MySurvey
VAR Mobile App Rev_8-2016
VCP_VACC Provider Survey
10-1500210(WS), 10-1500209(WS)
VACC Provider Survey
,
VCP Provider Survey
VCS Patriot Store/Cafe Customer/VCS Focus Group/Patient Experience of Care Survey/VA Dental Service Customer Survey/Mental Health Satisfaction
VA Form 10-0551, VA Form 10-0553S, VA form 10-0552, VA form 10-0553, VA Form 10-0554
VCS Patriot Store and VCS Patriot Cafe Customer Satisfaction Survey
,
Patient Experience of Care Survey
,
Dental Service Customer Satisfaction Survey
,
Dental Satisfaction Survey (Spanish version)
,
Office of Mental Health Veteran Satisfaction Survey
VE Access Survey Questions
VE Feedback Tool: eComment Card
VHA Customer Value Online Survey / Customer Value Focus Group
VHA Generic Request: Notice Nurse Comment Card; Low Vision Clinic Patient Satisfaction Survey; Vendor Registration; Telephone Transformation Focus Group
VA form 10-0519, VA Form 10-0528, VA Form 10-0527
PVAMC Low Vision Patient Satisfaction Survey
,
Notice Your Nurse
,
Vendor Application for Fair
VHA Women Veterans Call Center
VISN 1 Call Center Customer Service Survey / OKC HB Primary Care Satisfaction Survey
VA Form 10-211014a
Oklahoma City VAMC Home Based Primary Care (HBPC) Program
VISN 20 Cancer Care Survey, VA Research Currents
VA Form 10-10167, VA Form 10-10164
VISN 20 Cancer Care Survey
,
Customer Satisfaction Survey on VA Research Communication, VA Research Currents
Verification Cost of Compliance
Vet Apptmnt Apps Satisfaction Srvy/Hem-Oncology Telehealth Satisfaction Svy
Veteran Experience and Satisfaction with the Department of Veteran Affairs Compensation and Pension Claims Examination
Veteran Experience and Satisfaction with the Department of Veterans Affairs Compensation and Pension Claims Examination Survey
Veterans Affairs Acquisition 360 Survey
Veterans Choice Program, Nationwide Dialysis Contracts, VLER User Survey, Healthcare User survey, Patient Experience of Care
10-0552, 10-0450, 10-0455, 10-0457
Veterans Choice Program Survey
,
Nationwide Dialysis Program Survey
,
VLER Program Survey
,
Patient Experience of Care Survey
Veterans Experience Appointment Schedule Survey
Veterans Experience Appointment Schedule Survey (Rev)
Veterans Experience Initiative
10-0516, 10-0476
NCL Patient Satisfaction Questionnaire
,
Michael E. DeBakey Home Care Program
Veterans Millennium Act Emergency Care Benefit Satisfaction Survey
Veterans Transportation Service (VTS) Veterans Satisfaction Questionnaire
VA Form 10-0517
Veterans Transportation Service (VTS) Questionnaire
Voice of the Customer Questionnaire for Pharmacy Choice
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
200,000
200,000
0
0
0
0
Annual Time Burden (Hours)
100,000
100,000
0
0
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
New Collection.
Annual Cost to Federal Government:
$300,000
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Crystal Rennie 202 632-7492 crystal.rennie@va.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
06/27/2014