View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View ICR - OIRA Conclusion
OMB Control No:
1660-0107
ICR Reference No:
201409-1660-010
Status:
Historical Active
Previous ICR Reference No:
201111-1660-001
Agency/Subagency:
DHS/FEMA
Agency Tracking No:
Title:
Public Assistance Customer Satisfaction Survey
Type of Information Collection:
Revision of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
06/02/2015
Retrieve Notice of Action (NOA)
Date Received in OIRA:
01/06/2015
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
06/30/2018
36 Months From Approved
08/31/2015
Responses
12,749
0
10,740
Time Burden (Hours)
4,342
0
3,695
Cost Burden (Dollars)
0
0
7,344
Abstract:
This collection of information enables the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
79 FR 44818
08/01/2014
30-day Notice:
Federal Register Citation:
Citation Date:
79 FR 64610
10/30/2014
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
3
IC Title
Form No.
Form Name
FEMA Public Assistance Program Customer Satisfaction Survey
FEMA Form 519-0-1NT, FEMA Form 519-0-1
Public Assistance Customer Satisfaction Survey
,
Public Assistance Customer Satisfaction Survey (Internet)
FEMA Public Assistance Program Customer Satisfaction Survey
FEMA Form 519-0-1
Public Assitance Customer Satisfaction Survey (Focus Group)
Public Assistance Customer Satisfaction Survey
FEMA Form 519-01T
Public Assistance Customer Satisfaction Survey (Telephone)
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
12,749
10,740
0
2,009
0
0
Annual Time Burden (Hours)
4,342
3,695
0
647
0
0
Annual Cost Burden (Dollars)
0
7,344
0
-7,344
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Miscellaneous Actions
Burden decreases because of Program Change due to Agency Discretion:
Yes
Burden Reduction Due to:
Miscellaneous Actions
Short Statement:
The burden change for the surveys gathered by various methods plus focus groups is a program change due to the inclusion of questions regarding the Sandy Recovery Improvement Act, along with an increase in the average number of disasters used to calculate the universe of respondents from 10,740 in the previous collection to 12,740 in this collection submission: For FEMA Forms 519-0-1T (Telephone) annual hour burden increase of +1,025 is due to increase in preference for phone surveys. For FEMA Form 519-0-1INT (Internet), the annual hour burden decrease at -112 is due to increased preference for phone surveys. For FEMA Form 519-0-1, (Fill-able, sent by email) annual hour burden decrease -319 due to increased preference for phone surveys. For FEMA Form 519-0-1, (Fill-able, sent by fax) annual hour burden decrease -154 due to increased preference for phone surveys. For FEMA Form 519-0-1, (Fill-able, sent by mail) annual hour burden decrease -154 due to increased preference for phone surveys. Focus Group burden hours increase of +360 is due to including all 10 Regions in the focus group plan instead of only 5 of the 10 Regions. This is based on holding 3 sessions in the 10 FEMA Regions with 12 participants at each session for a total of 360 participants who will spend approximately 2 hours each in attending the session and 1 hour each in round trip travel for a total of 3 burden hours for each participant. Total Burden Hours: 3,261 for surveys + 1,080 for focus groups = 4,341 less 3,695 prior collection = 646 increase.
Annual Cost to Federal Government:
$887,275
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Loretta Cassatt 202 646-6551 loretta.cassattf@fema.dhs.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
01/06/2015
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