View Information Collection Request (ICR) Package
Skip to main content
An official website of the United States government
The .gov means it's official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you're on a federal government site.
The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.
Search:
Agenda
Reg Review
ICR
This script is used to control the display of information in this page.
Display additional information by clicking on the following:
All
Brief and OIRA conclusion
Abstract/Justification
Legal Statutes
Rulemaking
FR Notices/Comments
IC List
Burden
Misc.
Common Form Info.
Certification
View Information Collection (IC) List
View Supporting Statement and Other Documents
Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
0990-0379
ICR Reference No:
201503-0990-001
Status:
Historical Active
Previous ICR Reference No:
201407-0990-001
Agency/Subagency:
HHS/HHSDM
Agency Tracking No:
Title:
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection:
No material or nonsubstantive change to a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved with change
Conclusion Date:
03/16/2015
Retrieve Notice of Action (NOA)
Date Received in OIRA:
03/04/2015
Terms of Clearance:
OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.
Inventory as of this Action
Requested
Previously Approved
Expiration Date
08/31/2017
08/31/2017
08/31/2017
Responses
3,000,000
0
1,000,000
Time Burden (Hours)
500,000
0
67,000
Cost Burden (Dollars)
0
0
0
Abstract:
This collection of information is necessary to enable HHS to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with HHS programs.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
79 FR 18692
04/03/2014
30-day Notice:
Federal Register Citation:
Citation Date:
79 FR 34756
06/18/2014
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
49
IC Title
Form No.
Form Name
AIDS.gov and HIV.gov Website Customer Satisfaction Survey
Acquisition 360 Second Iteration
Acquisition 360- Improving the Acquisition Process through Timely Feedback from External and Internal Stakeholders
AiDS.gov Website Customer Satisfaction
Be Tobacco Free.HHS.gov site Wide satisfaction Survey
Brand Awareness Survey/Delivery email list
Customer Satisfaction Telephone Survey and Telephone Interview for the Evaluation of the Office on Women's Health (OWH) Helpline/Call Center
Division of Cancer Control and Population Services (DCCPS) Webinar Survey
Feedback on the Implementation of Evidence-Based Teen Pregnancy Prevention Programs
Focus Group Participant Feedback Survey for HHS Region II Pilot Curriculum
Grants.gov User Evaluation Survey
HHS Sites Search Satisfaction Survey
HHS.gov Email Marketing Survey
HHS.gov Newsroom User Evaluation Survey
HHS.gov Site-wide Satisfaction Survey
HHS.gov Website Feedback Survey (for MTurk distribution)
HHS.gov Website Feedback Survey II
HHS.gov Website Satisfaction Survey
HRSA/HIV/AIDS Bureau (HAB) Information Architecture Validation
HRSA/Maternal & Child Health Bureau (MCHB) Information Architecture Validation
HRSA/Maternal & Child Health Bureau (MCHB) Information Architecture Validation
HRSA/National Health Service Corps (NHSC) Information Architecture Validation
HRSA/National Health Service Corps (NHSC) Jobs Center Satisfaction Survey
Healthcare Delivery Research Program (HRDP) Webinar Survey
Healthcare and Public Health Sector Site Assessment Risk Analysis (SARA) Tool Pilot Activity Survey Form
Healthcare and Public Health Sector Site Assessment Risk Analysis' (SARA) Integrated Toolkit Feedback Form
Healthcare and Public Health Sector Site Assessment Risk Analysis' (SARA) RIST-C Feedback Form
Medicalcountermeasures.gov customer site feedback form
MentalHealth.gov Site-wide Satisfaction Survey
ODPHP Website Visitor Satisfaction Site-and Page-Level Surveys
OWH Helpline Survey
Office of the Assistant Secretary for Health (OASH) Region X External Customer Satisfaction Survey
Pilot for Establishing Infrastructure for Publicly Released Research Data
Project H- Program Category TreeJack Survey _AB
Region IX Office of the Regional Health Administrator (ORHA) External Customer Satisfaction Survey
Regional Resource Network Program Questionnaire (RRNP)
Senior Public Health Advisor
StopBullying.gov Site-wide Satisfaction Survey
SurgeonGeneral.gov Site-wide Satisfaction Survey
Survey of RCR Coordinators
Survey of Research Integrity Officers (RIOs)
Tree Testing the SAMHSA Store (https://store.samhsa.gov/)
Usability testing of a new web portal
Usability testing of a redesigned website
Usability.gov Site-wide Satisfaction Survey
User Feedback of the Technical Resources Assistance Center Information Exchange (TRACIE) Website
User Satisfaction and Analytics
Vaccines.gov Site-wide Satisfaction Survey
Vendor Management Intake Form
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
3,000,000
1,000,000
0
2,000,000
0
0
Annual Time Burden (Hours)
500,000
67,000
0
433,000
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Miscellaneous Actions
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
The Digital Communications Division (DCD) within the Office of the Assistant Secretary for Public Affairs (ASPA) is responsible for maintaining the HHS premier website, HHS.gov. As such, the DCD has begun the task of totally redesigning the front-end website as well as the back-end architecture to enhance the end-user experience. The DCD will utilize current website surveys to capture user satisfaction as well as future surveys in 3 to 6 month increments to verify the various phases of website redesign are achieving the desired effect for the end-user. In addition, other activities within the Office of the Secretary (OS) of HHS are grouped with ASPA to utilize the same OMB control number for surveys. The other activities within OS are adhering to the GSA mandate to capture user satisfaction for their website information and the services they render. It is for these reasons that we require additional burden hours for OMB control number 0990-0379.
Annual Cost to Federal Government:
$250,000
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Sherrette Funn-Coleman 2026905683
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
03/04/2015
An official website of the United States government
The .gov means it's official.
The site is secure.
