View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
3133-0188
ICR Reference No:
201507-3133-001
Status:
Historical Active
Previous ICR Reference No:
201404-3133-001
Agency/Subagency:
NCUA
Agency Tracking No:
Title:
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection:
Revision of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
08/26/2015
Retrieve Notice of Action (NOA)
Date Received in OIRA:
07/21/2015
Terms of Clearance:
OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.
Inventory as of this Action
Requested
Previously Approved
Expiration Date
08/31/2018
36 Months From Approved
05/31/2017
Responses
297,800
0
22,500
Time Burden (Hours)
42,715
0
2,250
Cost Burden (Dollars)
0
0
0
Abstract:
Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our stakeholders' needs, NCUA seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. This collection of information is necessary to enable the Agency to garner stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. It will allow for ongoing, collaborative and actionable communications between the Agency and its stakeholders.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
80 FR 3255
01/22/2015
30-day Notice:
Federal Register Citation:
Citation Date:
80 FR 28305
05/18/2015
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
10
IC Title
Form No.
Form Name
CUSO Registry Usability Testing
Discussion Group: Feedback on Potential Changes to Electronic Loan, Deposit, and Investment Data Collection
Minority and Women-Owned Business Needs Assessment Survey
OSCUI Consulting Nomination Form
none
OSCUI Consulting Nomination Form
OSCUI Webinar and Learning Management Service Feedback
SE, SSA, and CU League Survey
Secure File Transfer Portal Testing Feedback
Streamlined CDFI Application Process - 2018 Round
Streamlined CDFI Participation Questionnaire
Webinar and Learning Management Service Feedback
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
297,800
22,500
0
275,300
0
0
Annual Time Burden (Hours)
42,715
2,250
0
40,465
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Miscellaneous Actions
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
This revision proposes to increase the hours available to obtain feedback on services provided by NCUA offices in addition to the office that was the subject of the generic information collection submission to OMB in 2014. NCUA anticipates that additional offices within NCUA will use a variety of methods to garner qualitative customer and stakeholder feedback, including, but not limited to, web and paper-based surveys or feedback forms, web-based polling or other interactive responses, comment cards, social media, focus groups, small discussion groups, and usability testing. These collections will allow for ongoing, collaborative, and actionable communications between more offices within NCUA and their customers and stakeholders. This will allow additional feedback in more areas to contribute directly to the improvement of program management.
Annual Cost to Federal Government:
$150,000
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Tracy Sumpter 703-518-6444 tcrews@ncua.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
07/21/2015
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