View Information Collection Request (ICR) Package

OMB Control No: 2105-0568	ICR Reference No: 201508-2105-001
Status: Historical Active	Previous ICR Reference No: 201205-2105-001
Agency/Subagency: DOT/OST	Agency Tracking No:
Title: On-Line Complaint Form for Service-Related Issues in Air Transportation
Type of Information Collection: Reinstatement without change of a previously approved collection	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 10/13/2015
	Date Received in OIRA: 08/27/2015
Terms of Clearance: The control number for this collection expired on 3/31/15 and the agency did not submit a new ICR until 8/27/15 which violates the procedures of the PRA. We recommend that the agency review its PRA procedures to ensure ICRs are submitted in accordance with the procedures of the PRA. In addition, the supporting statement was not been updated to reflect the current ICR (the collection is characterized as new, and the response to question 8 reflects a 2011 FR notice). If and when the agency submits a new ICR for this collection, it should update the supporting statement.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	10/31/2017	36 Months From Approved
Responses	17,308	0	0
Time Burden (Hours)	4,327	0	0
Cost Burden (Dollars)	0	0	0

Abstract: The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings (Enforcement Office), including its Aviation Consumer Protection Division (ACPD), monitors compliance with and investigates violations of the Department of Transportation's (Department) aviation economic, consumer protection, and civil rights requirements. The ACPD's website has an on-line form by which a consumer can electronically submit a service-related complaint against (or comment about) an airline or other travel-related company that has an air component. The remaining complaints are received by letter, email, and in some cases by telephone. All complaints are reviewed to determine the extent to which carriers are in compliance with federal aviation consumer protection and civil rights requirements and to determine when enforcement action may be necessary.

Authorizing Statute(s): US Code: 49 USC Subtitle VII Name of Law: Transportation: Aviation Programs

Citations for New Statutory Requirements: US Code: 49 USC Subtitle VII Name of Law: Transportation: Aviation Programs

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	80 FR 6793	02/06/2015
30-day Notice:	Federal Register Citation:	Citation Date:
	80 FR 33014	06/10/2015
Did the Agency receive public comments on this ICR? Yes

Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
On-Line Complaint Form for Service-Related Issues in Air Transportation

ICR Summary of Burden

	Total Approved	Change Due to Agency Discretion
Annual Number of Responses	17,308	17,308
Annual Time Burden (Hours)	4,327	4,327
Annual Cost Burden (Dollars)	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The Department's Enforcement Office has broad authority under 49 U.S.C., Subtitle VII, to investigate and enforce consumer protection and civil rights laws and regulations related to air transportation. Each disability-related complaint must be investigated as required by 49 U.S.C. § 41705. Among other things, the office is responsible for receiving and investigating service-related consumer complaints filed against air carriers. To expedite this process, the office's ACPD has provided the public with an on-line form, available through its website, by which a consumer can electronically file such a complaint against an air carrier using a computer or personal mobile device. Increase in use of the online form is the main reason for the increase in the number of people filing complaints or sending comments.

Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

Agency Contact: Daeleen Chesley 202 366-6792

View ICR - OIRA Conclusion