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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
0925-0668
ICR Reference No:
201512-0925-005
Status:
Historical Active
Previous ICR Reference No:
201212-0925-001
Agency/Subagency:
HHS/NIH
Agency Tracking No:
Title:
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (NIAID)
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved with change
Conclusion Date:
02/19/2016
Retrieve Notice of Action (NOA)
Date Received in OIRA:
12/29/2015
Terms of Clearance:
OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request
Inventory as of this Action
Requested
Previously Approved
Expiration Date
02/28/2019
36 Months From Approved
02/29/2016
Responses
14,175
0
28,000
Time Burden (Hours)
7,530
0
48,300
Cost Burden (Dollars)
0
0
0
Abstract:
This collection of information is necessary to enable NIAID to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
80 FR 59168
10/01/2015
30-day Notice:
Federal Register Citation:
Citation Date:
80 FR 79349
12/21/2015
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
22
IC Title
Form No.
Form Name
Communicable Disease Research: The Foundation of Global Health Policy and Practice Conference Survey
1
NIAID CUGH Survey Screenshots
DMID Order-It Customer Satisfaction Survey (Federal) (NIAID)
1
Order It Survey
DMID Order-It Customer Satisfaction Survey (Private sector)
1
Order It Survey
Ethnographic Market Research - Expert in-depth Interviews (IDIs) - Customer feedback (NIAID)
1, 2, 3
ABL Project Sasha fierce Expert IDI DG
,
ABL Project Sasha Fierce NGO IDI DG
,
ABL Project Sasha Fierce Social worker IDI DG
Intramural NIAID Research Opportunities (INRO) Satisfaction Survey
1
INRO Participant Survey screenshot
Intranet "Was This Page Helpful (WTHP)?" Customer Feedback Survey (Federal) (NIAID)
1
Inside-WTPH-survey screenshot
Intranet "Was This Page Helpful (WTPH)?" Customer Feedback Survey (Individuals) (NIAID)
1
Inside-WTHP survey screenshots
Intranet Version Next "Was This Page Helpful (IVN WTPH)?" Customer Feedback Survey (Federal) (NIAID)
1
IVN-WTPH-survey screenshot
Intranet Version Next "Was This Page Helpful (IVN WTPH)?" Customer Feedback Survey (Individuals) (NIAID)
1
IVN-WTPH-Survey Screenshot
NIAID ClinRegs - Federal Government
1, 2
ClinRegs Survey screenshot
,
ClinRegs -focus group
NIAID ClinRegs - Private Sector
1, 2
ClinRegs Survey screenshot
,
ClinRegs Focus Group
National Institute of Allergy and Infectious Diseases "Was This Page Helpful (WTPH)?" Customer Feedback Survey (Federal)
1
WWW-WTHP survey screenshot
National Institute of Allergy and Infectious Diseases "Was This Page Helpful (WTPH)?" Customer Feedback Survey (Individuals)
1
WWW-WTPH survey screenshot
PREVAIL Scientific Writing Workshop
1
Liberia Writing Workshop screenshot
Patient Satisfaction Questionnaire
1, 2
Home Questionaire
,
NIH Questionaire
Program -19th International Conference on Emerging Infectious Diseases (EID) in the Pacific Rim
1
USJCP Meeting Feb 2017
The National Institutes of Health (NIH) Commons Credits Pilot Secondary Metrics Survey (NIAID)
1
NIH Commons Credits Pilot Screenshots
U.S.-Georgia Scientific Writing Workshop (NIAID)
1
Georgia Writing Workshop Feedback Form
U.S.-Japan Cooperative Medical Science Program (USJCMSP) - 20th International Conference on Emerging Infectious Diseases (EID) in the Pacific Rim
1
Post Conference Feedback screenshot
U.S.-Japan Cooperative Medical Science Program (USJCMSP) – 21st International Conference on Emerging Infectious Diseases (EID) in the Pacific Rim (NIAID)
1
Post Conference Assessment--USJCMSP2019 screenshot
User Feedback on NIAID's ClinRegs Website
1
ClinRegs Data Collection Screen Shots
Web based Customer Satisfaction form for collecting feedback on NIH/NIAID/DAIDS Clinical Quality Assurance Process
1
Attachment 1 DAIDS cQMP
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
14,175
28,000
0
-13,825
0
0
Annual Time Burden (Hours)
7,530
48,300
0
-40,770
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
Yes
Burden Reduction Due to:
Miscellaneous Actions
Short Statement:
This is a request for an extension without change for 0925-0668 – Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (NIAID). There are no changes to the purpose/scope of this submission from the previously approved submission. The annual burden hours have been decreased from 48,000 to more accurately reflect anticipated usage. During the first 3 years, NIAID utilized 2,500 burden hours. In an effort to improve usage of the renewal, NIAID has increased awareness of the customer service generic through presentations at multiple Institute-wide forums and utilization of the InsideNIAID electronic newsletter. Based on the interest generated we anticipate using closer to 7530 burden hours at the end of the 3 years.
Annual Cost to Federal Government:
$298,575
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Tawanda Abdelmouti 240 276-5530 ta401@nih.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
12/29/2015
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