View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1652-0058
ICR Reference No:
201604-1652-003
Status:
Historical Active
Previous ICR Reference No:
201508-1652-001
Agency/Subagency:
DHS/TSA
Agency Tracking No:
Title:
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved with change
Conclusion Date:
07/26/2016
Retrieve Notice of Action (NOA)
Date Received in OIRA:
05/17/2016
Terms of Clearance:
OMB notes that all burden changes to this collection are due to adjustments. There are no burden changes due to program changes. OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request. The agency in this submission updated their requested burden hours.
Inventory as of this Action
Requested
Previously Approved
Expiration Date
07/31/2019
36 Months From Approved
07/31/2016
Responses
7,094,500
0
7,094,500
Time Burden (Hours)
1,180,050
0
183,567
Cost Burden (Dollars)
0
0
0
Abstract:
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
81 FR 7139
02/10/2016
30-day Notice:
Federal Register Citation:
Citation Date:
81 FR 22625
04/18/2016
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
21
IC Title
Form No.
Form Name
Air Cargo Management Systems User Survey
Aviation Security Information Sharing Survey
CBP/TSA Biometric Identity Verification Demonstration-Passenger Survey
Customer Service Evaluation for the Transportation Security Administration's Aviation Channeling Servicr Provider Program
NA
Customer Service Questionnaire, TSA Aviation Channeling Service Provider Project
Participants Feedback Survey/Focus Group for Transportation Security Administration's Innovation Task Force Industry Engagement Efforts
Passenger Perception Interviews for Transportation Security Administration's (TSA) Human Performance Branch Study
Passenger Perception Survey for Transportation Security Administration's (TSA) Human Performance Branch Study
Passenger Perception Survey for Transportation Security Administration's (TSA) Synect Digital Signage Demonstration
Passenger Perception of Enhanced Advanced Imaging Technology
Passenger Perception of Enhanced Advanced Imaging Technology II
Passenger Perception of Vision-Box Travel Document Checker Process Automation
Passenger Perception of the Vanderlande Automated Screening Lane
Secure Flight & Crew Vetting Program_ Survey
TSA Contact Center (TCC) Customer Satisfaction Survey
TSA Customer Experience Survey
TSA Innovation Task Force Division Strategic Communications Initiative: Airport Traveler Intercepts Survey
TSA Intelligence and Analysis Annual Customer Satisfaction Survey
TSA Policy Feedback Survey
TSA PreCheck Application Program Focus Groups
TSA Precheck FY19 Creative Concept Survey
TSA Product Feedback Survey
TSA Form 1303
TSA Product Feedback Survey
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
7,094,500
7,094,500
0
-3,547,251
3,547,251
0
Annual Time Burden (Hours)
1,180,050
183,567
0
-2,367,200
3,363,683
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
Yes
Burden Reduction Due to:
Miscellaneous Actions
Short Statement:
The burden hour estimate reflects a decrease due to the adjustment of a prior overestimate of numbers.
Annual Cost to Federal Government:
$27,000
Does this IC contain surveys, censuses, or employ statistical methods?
No
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Matthew Dorritie 571 227-1524 matthew.dorritie@tsa.dhs.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
05/17/2016
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