View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1103-0117
ICR Reference No:
201606-1103-003
Status:
Historical Active
Previous ICR Reference No:
Agency/Subagency:
DOJ/DOJADM
Agency Tracking No:
Title:
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection:
New collection (Request for a new OMB Control Number)
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
12/06/2016
Retrieve Notice of Action (NOA)
Date Received in OIRA:
08/12/2016
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
12/31/2019
36 Months From Approved
Responses
310,200
0
0
Time Burden (Hours)
101,827
0
0
Cost Burden (Dollars)
75
0
0
Abstract:
The information collection activity will garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration’s commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.
Authorizing Statute(s):
None
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
75 FR 32084
12/21/2010
30-day Notice:
Federal Register Citation:
Citation Date:
81 FR 50558
08/01/2016
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
15
IC Title
Form No.
Form Name
BOP Customer Satisfaction Survey
None
BOP Customer Satisfaction Survey
CAST Training Feedback
1103-0117
CAST Training Feedback
Collaborative Reform Initiative Technical Assistance Center (CRI-TAC) Long-Term Post Impact Survey
1103-0117
Collaborative Reform Initiative Technical Assistance Center (CRI-TAC) Long-Term Post Impact Survey
Collaborative Reform Initiative Technical Assistance Center (CRI-TAC) Training Evaluation Survey
1103-0117
Collaborative Reform Initiative Technical Assistance Center (CRI-TAC) Training Evaluation Survey
Department of Justice Website Feedback
1103-0117
DOJ Customer Feedback
FY2019 Coordinated Tribal Assistance
1103-0117
FY2019 Coordinated Tribal Assistance
Federal Firearms Licensee Alert
F 5300.46
Federal Firearms License Alerts
NCJRS OJP Email Satisfaction Survey
1103-0117 Email Satisfaction Survey
Email Satisfaction Survey
National Data Exchange (N-DEx) Distance Learning Feedback
1103-0117
National Data Exchange (N-DEx) Distance Learning Feedback
National Data Exchange (N-DEx) Distance Learning Registration
1103-0117
National Data Exchange (N-DEx) Distance Learning Registration
National Data Exchange (N-DEx) User Feedback Assessment
1103-0117
National Data Exchange (N-DEx) User Feedback Assessment
National Data Exchange (N-DEx) User Feedback Assessment
1103-0117
National Data Exchange (N-DEx) User Feedback Assessment
Office of Justice Programs Service Desk Customer Satisfaction Survey
1103-0117
Office of Justice Programs (OJP) Service Desk Customer Satisfaction Survey
One-Week Post-Satisfaction Survey
1103-0117
One-Week Post Satisfaction Survey
Year-end Annual Assessment for the Law Enforcement Enterprise Portal (LEEP)
1103-0117
Year-end Annual Assessment for the Law Enforcement Enterprise Portal (LEEP)
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
310,200
0
0
310,200
0
0
Annual Time Burden (Hours)
101,827
0
0
101,827
0
0
Annual Cost Burden (Dollars)
75
0
0
75
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Miscellaneous Actions
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
New Generic IC Clearance
Annual Cost to Federal Government:
$176,925
Does this IC contain surveys, censuses, or employ statistical methods?
No
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Nicole Pruss 202 307-2991 nicole.pruss@usdoj.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
08/12/2016
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