View Information Collection Request (ICR) Package
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Burden
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Common Form Info.
Certification
View Information Collection (IC) List
View Supporting Statement and Other Documents
Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
0503-0021
ICR Reference No:
201611-0503-002
Status:
Historical Active
Previous ICR Reference No:
201410-0503-001
Agency/Subagency:
USDA/AgSEC
Agency Tracking No:
Title:
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery - Department
Type of Information Collection:
No material or nonsubstantive change to a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
11/04/2016
Retrieve Notice of Action (NOA)
Date Received in OIRA:
11/02/2016
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
02/28/2018
02/28/2018
02/28/2018
Responses
32,000
0
20,000
Time Burden (Hours)
24,000
0
20,000
Cost Burden (Dollars)
0
0
0
Abstract:
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders it will also allow feedback to contribute directly to the improvement of program management.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
79 FR 38850
07/09/2014
30-day Notice:
Federal Register Citation:
Citation Date:
79 FR 65922
11/06/2014
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
18
IC Title
Form No.
Form Name
2012 Census of Agriculture Data Release Communications Survey
None
2012 Census of Agriculture Data Release Communications Survey
Acquisiton 360 - Customer Satisfactory Survey
Acreage Crop Reporting Streamlining Initiative Pilot
Bridges to Opportunity Services Satisfaction Survey
Customer Opinion /Satisfaction Survey Regarding the WIC Integrity Profile (TIP Apllication)
Customer Opinion/Satisfaction Survey Regarding New SuperTracker Fewature: Challenges
Farmers Feedback via Customer Feedback Survey - NASS Website Homepage
None
Farmers Feedback Survey NASS Website Homepage
Focus Groups for 2017 Census of Agriculture Promotion Material
Increased Access to Investment Opportunities for Rural Water and Waste Projects
Increased Access to Rural Community Investment Opportunities for Investors in Rural Water and Waste Water Projects
Multi-Family Housing Management Co. 2015 Survey for Management Controls Review
None
Section 521 - Rental Assistance Management Company Questionnaire
NASS Farmers Feedback via Website and Social Media (Facebook & Twitterr)
None
Farmers Feedback Facebook/Twitter Post
Obtaining Feedback from LEAs that Participated in the USDA's Verification Improvement Project
RD Operations & Management Customer Satisfaction Survey
RD Single Family Housing (SFH) Customer Satisfaction Survey
None, None
Loan Servicing Satisfaction Survey - English
,
Loan Servicing Satisfaction Survey - Spanish
Survey of Current and Former Members of the Agricultural Trade Advisory Comittees
USDA /FAS GAIN User Survey
USDA Rural Development Stakeholder Survey
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
32,000
20,000
0
12,000
0
0
Annual Time Burden (Hours)
24,000
20,000
0
4,000
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Miscellaneous Actions
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Requesting an increase of 12,000 for the number of respondents and responses and 4,000 for the burden hours.
Annual Cost to Federal Government:
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Ruth Brown 202 720-8958 Ruth.Brown@usda.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
11/02/2016
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