View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View ICR - OIRA Conclusion
OMB Control No:
1545-2250
ICR Reference No:
201612-1545-015
Status:
Historical Active
Previous ICR Reference No:
201305-1545-031
Agency/Subagency:
TREAS/IRS
Agency Tracking No:
Title:
IRS Customer Satisfaction Surveys
Type of Information Collection:
Reinstatement with change of a previously approved collection
Common Form ICR:
No
Type of Review Request:
Emergency
Approval Requested By:
01/31/2017
OIRA Conclusion Action:
Approved without change
Conclusion Date:
12/21/2017
Retrieve Notice of Action (NOA)
Date Received in OIRA:
01/23/2017
Terms of Clearance:
Treasury is reminded that if it would like to provide incentives for surveys beyond the stated $40 amount, it will first seek OMB's approval for this increase and subsquently revise this collection accordingly.
Inventory as of this Action
Requested
Previously Approved
Expiration Date
06/30/2018
6 Months From Approved
Responses
570,000
0
0
Time Burden (Hours)
35,550
0
0
Cost Burden (Dollars)
0
0
0
Abstract:
This is a new clearance request for a number of customer satisfaction surveys to be conducted over the next three years. Surveys conducted under this clearance are used by the Internal Revenue Service to determine levels of customer satisfaction as well as determining issues that contribute to customer burden. This information will be used to make quality improvements to products and services. Collecting, analyzing, and using customer opinion data is a vital component of IRS's Balanced Measures Approach, as mandated by Internal Revenue Service Reform and Restructuring Act of 1998 and Executive Order 12862.
Emergency Justfication:
This collection pertains to the upcoming tax year 2016 filing season. Emergency reinstatement is requested so that a lapse in approval will not impact the ability of respondents to file necessary tax-related forms with the IRS and comply with income tax laws and regulations. The usage of normal clearance procedures would create confusion for potential respondents and negatively affect both them and the IRS if timely submissions cannot be made. IRS requests approval for six months, during which time a full extension request will be finalized and submitted to OMB.
Authorizing Statute(s):
PL:
Pub.L. 105 - 206 112
Name of Law: Internal Revenue Service Reform and Restructuring Act of 1998
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
81 FR 60407
09/01/2016
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
1
IC Title
Form No.
Form Name
2017-2020 IRS Customer Satisfaction Surveys
Appeals, Appeals contacts, cases closed.
LBI, Compliance Assurance Process
LBI, Foreign Resident Compliance Examinations
LBI, Industry and Coordinated Industry Examinations
SB/SE, Automated Collection System
SB/SE, Automated Underreported
SB/SE, Automated Underreporter Toll-free
SB/SE, Collection
SB/SE, Compliance Center Exam
SB/SE, Compliance Center Exam Toll-free
SB/SE, Compliance Services Collection Operation
SB/SE, Employment Tax Examination
SB/SE, Estate and Gift Tax Examination
SB/SE, Excise Tax Examination
SB/SE, Field Examination
TAS, TAS closed cases
TE/GE, Employee Plans Determinations
TE/GE, Employee Plans Examinations
TE/GE, Exempt Organization Determination
TE/GE, Exempt Organizations Examinations
TE/GE, Federal, State & Local Governments Examination
W&I, AUR/IVR
W&I, Adjustments
W&I, Business Taxpayer
W&I, CSCO
W&I, Field Assistance
W&I, Individual Taxpayer
W&I, SPEC Partner
W&I, Tax Forms and Publications
W&I, Tax Preparer
W&I:CAS, E-Help
W&I:CAS, Injured Spouse
W&I:CAS, Practitioner Priority Service
W&I:CAS, TE/GE Toll-free
W&I:CAS, Toll-free
W&I:Compliance, ACS Support
W&I:Compliance, Automated Collection System
W&I:Compliance, Automated Under Reporter
W&I:Compliance, Compliance
W&I:Compliance, Compliance Center Examination
W&I:Compliance, Compliance Center Examination Toll-free
W&I:Compliance, Innocent Spouse
W&I:R&A, Taxpayer experience survey
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
570,000
0
0
1,608
0
568,392
Annual Time Burden (Hours)
35,550
0
0
605
0
34,945
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Miscellaneous Actions
Burden decreases because of Program Change due to Agency Discretion:
Yes
Burden Reduction Due to:
Cutting Redundancy
Short Statement:
The 2013-2016 surveys and their associated burden have been removed. New 2017-2020 surveys have been added. The survey originators have requested 35,550 burden hours for completion of these surveys. It is estimated that roughly the same amount of respondents will be surveyed per year.
Annual Cost to Federal Government:
$2,000,000
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Michelle Sloan 202 874-0683 Michelle.D.Sloan@irs.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
01/23/2017
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