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OMB Control No: 0704-0566	ICR Reference No: 201707-0704-002
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: DOW/DODDEP	Agency Tracking No: 0704-AAKL
Title: NGA Generic Customer Satisfaction Strategy Surveys
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 09/13/2017
	Date Received in OIRA: 07/26/2017
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the Department must do the following: 1) Unless the Department is using multiple modes of collection (e.g. paper forms and electronic submissions), provide a Generic Clearance Submission Template for each instrument; 2) If the Department is using multiple modes of collection (e.g. paper forms and electronic submissions), the same generic clearance may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using the naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2020	36 Months From Approved
Responses	87,855	0	0
Time Burden (Hours)	20,338	0	0
Cost Burden (Dollars)	813,537	0	0

Abstract: To accomplish its goals, NGA requires research on customer experience as it transforms over the next several years from providing content to providing anticipatory intelligence. Customer experience studies assess satisfaction with NGA products, content, and services in order to generate specific insights for action regarding improvement.

Authorizing Statute(s): EO: EO 12892 Name/Subject of EO: Setting Customer Service Standards

Citations for New Statutory Requirements: None

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 12575	03/06/2017
30-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 34649	07/26/2017
Did the Agency receive public comments on this ICR? No

Number of Information Collection (IC) in this ICR: 0

ICR Summary of Burden

	Total Approved	Change Due to Agency Discretion
Annual Number of Responses	87,855	87,855
Annual Time Burden (Hours)	20,338	20,338
Annual Cost Burden (Dollars)	813,537	813,537

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new collection with a new associated burden.

Annual Cost to Federal Government: $471,783

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

Agency Contact: Ian Armstrong 571 372-7677 ian.a.armstrong5.ctr@mail.mil

View Generic ICR - OIRA Conclusion