View Information Collection Request (ICR) Package

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View Generic ICR - OIRA Conclusion

OMB Control No: 3206-0236	ICR Reference No: 201708-3206-002
Status: Historical Active	Previous ICR Reference No: 201607-3206-001
Agency/Subagency: OPM	Agency Tracking No: RI 10-72
Title: Customer Satisfaction Surveys
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 09/22/2017
	Date Received in OIRA: 08/04/2017
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/2018	01/31/2018	01/31/2018
Responses	650,000	0	650,000
Time Burden (Hours)	55,000	0	55,000
Cost Burden (Dollars)	200,000	0	200,000

ICR Summary of Burden

	Total Approved	Previously Approved
Annual Number of Responses	650,000	650,000
Annual Time Burden (Hours)	55,000	55,000
Annual Cost Burden (Dollars)	200,000	200,000

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The increase in burden request is to allow for both the increasing pool of survey recipients for many of the current ICs, especially retirees, as well open burden for potential future ICs during the 3 year clearance period.

Annual Cost to Federal Government: $200,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

Agency Contact: Charles Conyers 202 606-0125 charles.conyers@opm.gov

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