View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1660-0130
ICR Reference No:
201802-1660-005
Status:
Historical Active
Previous ICR Reference No:
201504-1660-001
Agency/Subagency:
DHS/FEMA
Agency Tracking No:
Title:
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
10/16/2018
Retrieve Notice of Action (NOA)
Date Received in OIRA:
03/01/2018
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
10/31/2021
36 Months From Approved
10/31/2018
Responses
1,075,000
0
1,075,000
Time Burden (Hours)
269,495
0
181,995
Cost Burden (Dollars)
0
0
0
Abstract:
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
82 FR 43035
09/13/2017
30-day Notice:
Federal Register Citation:
Citation Date:
83 FR 5450
02/07/2018
Did the Agency receive public comments on this ICR?
Yes
Number of Information Collection (IC) in this ICR:
6
IC Title
Form No.
Form Name
America's PrepareAthon Customer Satisfaction Survey
FEMA Form 519-0-11
America's PrepareAthon Customer Satisfaction Survey
Customer Satisfaction Survey for FEMA Go
Customer Satisfaction Survey for the Sheltering and Temporary Essential Power Program
FEMA Form 519-0-42
Sheltering Temporary Essential Power (STEP) Survey (Script)
DisasterAssistance.gov Customer Satisfaction Survey
FEMA Form 519-0-17, FEMA Form 519-0-17, FEMA Form 519-0-17
Registration Intake (RI) DisasterAssistance.gov Customer Satisfaction Survey
,
General DisasterAssistance.gov Customer Satisfaction Survey
,
Applicant Inquiry (AI) DisasterAssistance.gov Customer Satisfaction Survey
Emergency Management Institute Course Evaluation Form
FEMA Form 092-0-3
Emergency Management Institute Course Evaluation Form
Emergency Management Institute Follow-up Evaluation Survey
FEMA Form 519-0-1
Emergency Management Institute Follow-up Evaluation Survey
FEMA GO Usability Survey
FEMA GO System Survey
FEMA GO Survey
FEMA National Continuity Stakeholder Survey
519-0-61
FEMA NCP Questionnaire
FEMA National Training and Education Division (NTED) Training Evaluation Level 1 Student "Reaction" Surveys for the Center for Domestic Preparedness (CDP) and Emergency Management Institute (EMI)
092-0-2, 092-0-3, 092-0-1
FIELD FORCE OPERATIONS (FFO)
,
COURSE EVALUATION FORM
,
CAMPUS SUPPORT AND FACILITIES
Fire is Everyone's Fight Initiative
FEMA Form 519-0-15
Fire is Everyone's Fight Initiative
Interactive Voice Response (IVR) Post-Call Satisfaction Survey
FEMA Form 519-0-57, FEMA Form 519-0-57S, FEMA Form 519-0-57, FEMA Form 519-0-57S
Interactive Voice Response Post Call Survey
,
Interactive Voice Response Post Call Survey Spanish Version
,
Interactive Voice Response Post Call Survey
,
Interactive Voice Response Post Call Survey Spanish Verion
Long Term Recovery (LTR) Survey Study
FF-104-FY-21-106, FF-104-FY-21-100, FF-104-FY-21-101, FF-104-FY-21-102, FF-104-FY-21-103, FF-104-FY-21-104, FF-104-FY-21-105, FF-1040FY-21-107
Long Term Recovery Survey - Restoration: 6 Months - Phone Questionnaire One
,
Long Term Recovery Survey - Restoration: 6 Months - Electronic Questionnaire One
,
Long Term Recovery Study - Reconstruction I: 12 Months - Phone Questionnaire Two
,
Long Term Recovery Study - Reconstruction I: 12 Months - Electronic Questionnaire Two
,
Long Term Recovery Study - Reconstruction I: 18 Months - Phone Questionnaire Three
,
Long Term Recovery Study - Reconstruction I: 18 Months - Electronic Questionnaire Three
,
Long Term Recovery Study - Reconstruction II: 24 Months - Phone Questionnaire Four
,
Long Term Recovery Study - Reconstruction II: 24 Months - Electronic Questionnaire Four
NFIP Customer Experience
FEMA Form 519-0-24
NFIP Customer Experience Survey
Online Survey Assessing Representatives of Organizations Serving Individuals with Limited English Proficiency Emergency Management Needs and Preferences
FEMA Form 519-0-13
Survey Questions for Organizations Serving Individuals with Limited English Proficiency (LEP)
Qualitative Feedback on U.S. Fire Administration's Analytical Reports
FEMA Form 519-0-2
Qualitative Feedback on U.S. Fire Administration's Analytical Reports
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
1,075,000
1,075,000
0
0
0
0
Annual Time Burden (Hours)
269,495
181,995
0
0
87,500
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Annual Cost to Federal Government:
$2,079,000
Does this IC contain surveys, censuses, or employ statistical methods?
No
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Sherina Greene 202 646-4343 sherina.greene@associates.dhs.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
03/01/2018
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