View Information Collection Request (ICR) Package
Skip to main content
An official website of the United States government
The .gov means it's official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you're on a federal government site.
The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.
Search:
Agenda
Reg Review
ICR
This script is used to control the display of information in this page.
Display additional information by clicking on the following:
All
Brief and OIRA conclusion
Abstract/Justification
Legal Statutes
Rulemaking
FR Notices/Comments
IC List
Burden
Misc.
Common Form Info.
Certification
View Information Collection (IC) List
View Supporting Statement and Other Documents
Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
0917-0036
ICR Reference No:
201804-0917-001
Status:
Historical Active
Previous ICR Reference No:
201504-0917-007
Agency/Subagency:
HHS/IHS
Agency Tracking No:
1
Title:
Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery: IHS Customer Service Satisfaction and Similar Surveys
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
01/30/2019
Retrieve Notice of Action (NOA)
Date Received in OIRA:
07/12/2018
Terms of Clearance:
OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.
Inventory as of this Action
Requested
Previously Approved
Expiration Date
01/31/2022
36 Months From Approved
02/28/2019
Responses
105,000
0
105,000
Time Burden (Hours)
17,500
0
17,500
Cost Burden (Dollars)
0
0
0
Abstract:
This fast track generic collection of information is neccesssary to enable IHS to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
US Code:
44 USC 3501
Name of Law: Paperwork Reduction Act
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
82 FR 45034
09/27/2017
30-day Notice:
Federal Register Citation:
Citation Date:
82 FR 56833
11/30/2017
Did the Agency receive public comments on this ICR?
Yes
Number of Information Collection (IC) in this ICR:
62
IC Title
Form No.
Form Name
Adult Care Unit (ACU) Patient Experience Survey, Chinle Service Unit (CSU)
0917-0036
Adult Care Unit (ACU) Patient Experience Survey, Chinle Service Unit
Anticoagulation Clinic Patient Satisfaction Survey
0917-0036
Anticoagulation Clinic Patient Satisfaction Survey
Catawba Service Unit Patient Satisfaction Survey
0917-0036
Catawba Service Unit Patient Satisfaction Survey
Chinle Service Unit (CSU) Employee Satisfaction Survey.
0917-0036
CSU Employee Survey 2015
Clinical Decision Support Usability Assessment
0917-0036
Clinical Decision Support Usability Assessment
Computer Based Post Class Survey
0917-0036
Computer Based Training (CBT)Post Class Survey
Confer Satisfaction Survey
0917-0036-86
Confer Satisfaction Survey
Dental Professionals & Human Papillomavirus (HPV) Prevention Survey
9017-0036
HPV Survey
Diabetes Care Survey
0917-0036
Diabetes Care Survey
EHR Pharmacy Residence Informaticists Survey
0917-0036
EHR Pharmacy Residence Informaticists Survey
Employee Assessment- Clinton Service Unit - IMPRESS
0917-0036
Employee Assessment- Clinton Service Unit - IMPRESS
Evaluation Survey of IHS Mandatory Pain and Opioid Training and Prescriber Habits
0917-0036
Evaluation Survey
Fort Washakie Medical Home Patient Feedback
0917-0036
Fort Washakie Medical Home Patient Feedback
Gallup Service Unit Patient Satisfaction Survey
0917-0036
Gallup Service Unit Patient Satisfaction Survey
Health Promotion Disease Prevention Activities Registration
9017
9017
IHS CHR NET Plenary Evaluation Form
0917-0036
IHS CHR NET Plenary Evaluation Form
IHS Chinle Service Unit Customer Experience Survey
0917-0036, 0917-0036
Community Nutrition
,
Gardening Survey
IHS Chinle Service Unit Customer Experience Survey – Clinical and Community Nutrition
0917-0036, 0917-0036
Community Nutrition Gardening Survey
,
RDN Services Survey
IHS Community Health Representative Basic Training & Refresher Course Training form
0917-0036
IHS Community Health Representative Basic Training & Refresher Course Training form
IHS Impact Evaluation of Community Health Representative (CHR) Program Web-based Survey
9017-0036
IHS CHR Survey
IHS OEHE Customer Satisfaction Forms
0917-0036, 0917-0036, 0917-0036, 0917-0036
Annual Operator O & M Survey
,
Post-Construction O & M Survey
,
Tribal Homeowner Survey
,
Tribal Partner Survey
IHS Patient Experience Survey
0917-0036
IHS Patient Experience Survey
IHS Pharmacy Automation 2015 Survey
0917-0036
IHS Pharmacy Automation 2015 Survey
IHS RPMS Annual Training Needs Assessment Survey
0917-0036
IHS RPMS Annual Training Needs Assessment Survey
IHS RPMS Stakeholder Survey – Resource and Patient Management System Program Operational Analysis Needs Assessment
0917-0036
Indian Health Service (IHS) RPMS Stakeholder Survey – Resource and Patient Management System Program Operational Analysis Needs Assessment
IHS Training Needs Survey
0917-0036-23
Training Needs Survey
IHS Web Services Customer Satisfaction Survey
IHS Web Services Customer Feedback
IHS Web Services Customer Feedback
IHS Website Customer Satisfaction Survey – EHR Survey Monkey – Classroom Form
0917-0036
IHS Website Customer Satisfaction Survey – EHR Survey Monkey – Classroom Form
IHS Website Customer Satisfaction Survey – EHR Survey Monkey – VIRTUAL
0917-0036
IHS Website Customer Satisfaction Survey – EHR Survey Monkey – VIRTUAL
IHS Website ICD-10 Stakeholder Readiness Survey – ICD-10 Project Needs Assessment
0917-0036
IHS Website ICD-10 Stakeholder Readiness Survey – ICD-10 Project Needs Assessment
IHS White Earth Hand Washing Survey
0917-0036
Hand Washing Survey
Indian Health Service (IHS Website Feedback Form
0917-0036, 0917-0036
IHS Website Feedback Form
,
IHS Website Customer Satisfaction Survey - First Page
Indian Health Service (IHS) Clinical Rounds Qualitative Feedback
0917-0036
Indian Health Service (IHS) Clinical Rounds Qualitative Feedback
Indian Health Service (IHS) Community Health Representatives (CHR) Diabetes Online Training Evaluation
0917-0036
Indian Health Service (IHS) Community Health Representatives (CHR) Diabetes Online Training Evaluation
Indian Health Service (IHS) FY_ Classroom Post Class Survey
0917-0036
Indian Health Service (IHS) FY_ Classroom Post Class Survey
Indian Health Service (IHS) FY_ Satellite Classroom Post Class Survey
0917-0036, 0917-0036
Indian Health Service (IHS) FY_ Satellite Classroom Post Class Survey
,
FY___Satellite Classroom with Areas Post Class Survey
Indian Health Service (IHS) FY_ eLearning Post Class Survey
0917-0036
Indian Health Service (IHS) FY_ eLearning Post Class Survey
Indian Health Service (IHS) Wind River Service Unit (WRSU) Customer Satisfaction Survey
0917-0036, 0917-0036, 0917-0036
Coordinated Care Survey
,
Patient Registration Suvey
,
Patient Wellness Survey
Indian Health Service National Health Coaching Pilot Project Registration
0917-0036
HCW Application
Innovative Session Partnership Conference
Laboratory Training Evaluation
0917-0036
Lab Survey
Medication-Assisted Treatment (MAT) Providers & PrEP Providers Survey
87, 87-1
MAT Provider Survey
,
PrEP Questionnaire
OIT Customer Satisfaction Survey – Problem Ticket
0917-0036, 0917-0036
OIT Customer Satisfaction Survey – Problem Ticket
,
OIT Customer Satisfaction Survey – Problem Ticket (screen shot)
OIT Customer Satisfaction Survey-Service Ticket
0917-0036, 0917-0036
OIT Customer Satisfaction Survey-Service Ticket
,
OIT Customer Satisfaction Survey-Service Ticket (screen shot)
OIT RPMS Training Needs Assessment Survey
0917-0036
FY21 OIT RPMS Training Needs Assessment Survey
OIT RPMS Training Post Class Survey
0916-0036, 0917-0036
ELearning Survey
,
Classroom Survey
OMB Form No. 0917-0036, Indian Health Service (IHS) Community Health Representative (CHR) Basic Online Training Evaluation
0917-0036
IHS CHR Basic Online Training Evaluation
OMB Form No. 0917-0036: IHS Chinle Service Unit Customer Experience Survey, Division of Public Health.
0917-0036, 0917-0036, 0917-0036, 0917-0036, 0917-0036, 0917-0036, 0917-0036, 0917-0036
Wellness Center Survey
,
Adolescent School Health
,
Community Nutrition Survey
,
Diabetes Survey
,
Health Promotion Survey
,
Native Medicine Survey
,
Public Health Nursing - for Patient Care Giver - Survey
,
Public Health Nursing - for Patient
Obstetric Care Unit (OCU) Patient Experience Survey, Chinle Service Unit
0917-0036
Obstetrical Care Unit (OCU) Patient Experience Suvey, Chinle Service Unit (CSU)
PT/OT (Therapy Department) - Provision of Care Survey
0917-0036
PT/OT (Therapy Department) - Provision of Care Survey
Patient Assessment –Clinton Service Unit - IMPRESS
0917-0036
Patient Assessment –Clinton Service Unit - IMPRESS
Patient Experience Surveys - White Earth Service Unit
0917-0036, 0917-0036, 0917-0036, 0917-0036, 0917-0036
Dental Survey
,
Lab Dept Survey
,
Optometry Survey
,
Radiology Dept Survey
,
Therapist Survey
Patient Experience of Care Survey Pilot Project
0917-0036
Patient Experience of Care Survey
Patient Flow Time Study
0917-0036
Patient Flow Time Study
Patient Satisfaction Survey - Crownpoint Service Unit
9017-0036
Patient Survey
Patient Satisfaction Survey, Alburquerque Service Unit
0917-0036
Patient Satisfaction Survey, Alburquerque Service Unit
Patient Satisfaction Survey, Crow Service Unit
0917-0036
Patient Satisfaction Survey, Crow Service Unit
Patient Satisfaction Survey, Optometry Dept. White Earth Service Unit Indian Health Service
0917-0036-12
Patient Satisfaction Survey for the White Earth Optometry Dept.
Patient Satisfaction Survey, Tohatchi
0917-0036
Patient Satisfaction Survey, Tohatchi
Patient Satisfaction Survey, at Cheyenne River Health Center (CRHC)
0917-0036
Patient Satisfaction Survey, at Cheyenne River Health Center (CRHC)
Pediatric Care Unit (PCU) Patient Experience Survey, Chinle Service Unit (CSU)
0917-0036
Pediatric Care Unit (PCU) Patient Experience Survey, Chinle Service Unit CSU)
Physician/Dentist Customer Service Questionnaire
0917-0036
Physician/Dentist Customer Service Questionnaire
Portland Area Division of Environment Health Services: Customer Service Assessment.
0917-0036
Portland Area Division of Environment Health Services: Customer Service Assessment.
Providers –e-RX Deployment Survey
0917-0036
Providers - e-RX Deployment Survey
Public Health Nursing Data Mart Survey
0917-0036
Public Health Nursing (PHN) Data Mart Survey Questions
Special Care Unit (SCU) Patient Experience Survey, Chinle Service Unit
0917-0036
Special Care Unit (SCU) Patient Experience Survey
Sugar Shockers Health Campaign Survey, Catawba Service Unit
0917-0036
Sugar Shockers Health Campaign Survey, Catawba Service Unit
THC Dental Patient Satisfaction Survey
0917-0036
THC Dental Patient Satisfaction Survey
Tele-Behavioral Health Center of Excellence (TBHCE) Survey
9017-0036
LHP Behaviorial Health Training Needs Survey
Telebehavioral Health Patient Satisfaction Survey
0917-0036
Telebehavioral Health Patient Satisfaction Survey
User satisfaction data collection for the IHS OIT NDW
0917-0036
Indian Health Service, Office of Information Technology, National Patient Reporting System National Data Warehouse Data Collection Survey
VPN User Survey
0917-0036
VPN User Survey
WOODROW WILSON KEEBLE MEMORIAL HEALTH CARE CENTER Satisfaction Surveys
1, 2, 3, 4, 5, 6, 7, 8
Behavioral Health Patient Satisfaction Survey
,
Dental Patient Satisfaction Survey
,
Laboratory Patient Satisfaction Survey
,
Nutrition Services Patient Satisfaction Survey
,
Optometry Patient Satisfaction Survey
,
Pharmacy Patient Satisfaction Survey
,
Physcial Therapy Patient Satisfaction Survey
,
Radiology Patient Satisfaction Survey
We Care Survey, Blackfeet Community Hospital.
0917-0036
We Care Survey, Blackfeet Community Hospital.
We Care Survey, Fort Peck Service Unit Indian Health Service
0917-0036
We Care Survey, Fort Peck Service Unit Indian Health Service
We Care Survey, Fort Peck Service Unit Indian Health Service
0917-0036
We Care Survey, Fort Peck Service Unit, Indian Health Service
We Care Survey, Northern Cheyenne
0917-0036
We Care Patient Satisfaction Survey for Northern Cheyenne
WebTMA Survey
0917-0036
WebTMA Survey
White Earth Dental Clinic Patient Satisfaction Survey
0917-0036
White Earth Dental Clinic Patient Satisfaction Survey
Whiteriver Service Unit (WRSU) Birthing Center Patient Satisfaction Survey
0917-0036
Whiteriver Service Unit (WRSU) Birthing Center Patient Satisfaction Survey
eLearning Hands-on Customer Satisfaction Survey
0917-0036
eLearning Hands-on Customer Satisfaction survey
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
105,000
105,000
0
0
0
0
Annual Time Burden (Hours)
17,500
17,500
0
0
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Annual Cost to Federal Government:
$25,000
Does this IC contain surveys, censuses, or employ statistical methods?
No
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
Yes
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Evonne Bennett-Barnes 301 443-4750 evonne.bennett-barnes@ihs.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
07/12/2018