View Information Collection Request (ICR) Package
Skip to main content
An official website of the United States government
The .gov means it's official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you're on a federal government site.
The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.
Search:
Agenda
Reg Review
ICR
This script is used to control the display of information in this page.
Display additional information by clicking on the following:
All
Brief and OIRA conclusion
Abstract/Justification
Legal Statutes
Rulemaking
FR Notices/Comments
IC List
Burden
Misc.
Common Form Info.
Certification
View Information Collection (IC) List
View Supporting Statement and Other Documents
Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1090-0007
ICR Reference No:
201805-1090-002
Status:
Historical Active
Previous ICR Reference No:
201412-1090-003
Agency/Subagency:
DOI/ASPMB
Agency Tracking No:
1090-0007
Title:
American Customer Satisfaction Index "Customer Satisfaction Surveys"
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved with change
Conclusion Date:
09/17/2018
Retrieve Notice of Action (NOA)
Date Received in OIRA:
07/27/2018
Terms of Clearance:
OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), complete the Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) the agency must complete the Survey Mapping Template to allow for a cross comparison of survey questions with the survey question bank.
Inventory as of this Action
Requested
Previously Approved
Expiration Date
09/30/2021
36 Months From Approved
09/30/2018
Responses
80,000
0
240,000
Time Burden (Hours)
16,000
0
48,000
Cost Burden (Dollars)
0
0
0
Abstract:
This is a request for a a three-year extension of the generic clearance to conduct customer satisfaction measures of Federal Government programs and services utilizing the methodology of the American Customer Satisfaction Index (ACSI). This extension will allow for continued use of a data-driven, statistically valid approach to understanding customer satisfaction with agency interactions and processes. By using the ACSI methodology, agencies gain important insights about who their customers are and what specifically drives their satisfaction. This allows decision-makers to objectively measure their processes and/or service delivery and use the results to allocate resources more effectively. The ultimate objective is to help agencies become more citizen-centric and achieve higher levels of citizen trust and confidence.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
EO: EO 13450 Name/Subject of EO: Improving Government Program Performance
US Code:
31 USC 1116
Name of Law: Government Performance Results Act
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
83 FR 9022
03/02/2018
30-day Notice:
Federal Register Citation:
Citation Date:
83 FR 25040
05/31/2018
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
140
IC Title
Form No.
Form Name
Dept of Ed Call Center Questionnaire
019-20272 A3
Dept of Ed Call Center Questionnaire-019-20272 A3
FAA Website Questionnaire 2018-19-20313 A1
022-20313 A1
FAA Website Questionnaire-20313 A1
HRSA HHS NHSC Participant Stakeholder
023-20317 A1
NHSC HRSA Participant Survey-023-20317 A1
OSEOD Customer Touch Survey-035-20260 A3
035-20260 A1
OSEOD Customer Touch Survey
USGS Webmonitor Survey-021-20318 A1
021-20318 A1
USGS Webmonitor Survey-021-20318 A1
082 22002Dept of ED OGA Grantee Questionnaire_CORE+Adult Ed and Family Literacy(3)
082 22002
082 22002Dept of ED OGA Grantee Questionnaire_CORE+Adult Ed and Family Literacy(3)
083 22002 Dept of ED OGA Grantee Questionnaire_CORE+Carl Perkins Career&Technical(4)
083 22002
083 22002 Dept of ED OGA Grantee Questionnaire_CORE+Carl Perkins Career&Technical(4)
084 22002 Dept of ED OGA Grantee Questionnaire_CORE+Native Hawaiian Career and Technical Education(5)
084 22002
084 22002 Dept of ED OGA Grantee Questionnaire_CORE+Native Hawaiian Career and Technical Education(5)
085 22002 Dept of ED OGA Grantee Questionnaire_CORE+Native American Career and Technical Education(6)
085 22002
085 22002 Dept of ED OGA Grantee Questionnaire_CORE+Native American Career and Technical Education(6)
086 22002 Dept of ED OGA Grantee Questionnaire_CORE+IDEA-State Directors of Education(7)
086 22002
086 22002 Dept of ED OGA Grantee Questionnaire_CORE+IDEA-State Directors of Education(7)
087 22002 Dept of ED OGA Grantee Questionnaire_CORE+IDEA-Part C Infants and Toddlers(8)
087 22002
087 22002 Dept of ED OGA Grantee Questionnaire_CORE+IDEA-Part C Infants and Toddlers(8)
088 22002 Dept of ED OGA Grantee Questionnaire_CORE+RSA Vocational Rehabilitation Program(9)
088 22002
088 22002 Dept of ED OGA Grantee Questionnaire_CORE+RSA Vocational Rehabilitation Program(9)
089 22002 Dept of ED OGA Grantee Questionnaire_CORE+Rehabilitation Long Term Training Program(10)
089 22002
089 22002 Dept of ED OGA Grantee Questionnaire_CORE+Rehabilitation Long Term Training Program(10)
090 22002 Dept of ED OGA Grantee Questionnaire_CORE+IDEA National Centers(11)
090 22002
090 22002 Dept of ED OGA Grantee Questionnaire_CORE+IDEA National Centers(11)
091 22002 Dept of ED OGA Grantee Questionnaire_CORE+GEAR UP-State(12)
091 22002
091 22002 Dept of ED OGA Grantee Questionnaire_CORE+GEAR UP-State(12)
092 22002 Dept of ED OGA Grantee Questionnaire_CORE+GEAR UP-Partnerships(13)
092 22002
092 22002 Dept of ED OGA Grantee Questionnaire_CORE+GEAR UP-Partnerships(13)
093 22002 Dept of ED OGA Grantee Questionnaire_CORE+Childcare Access Means Parents In School(14)
093 22002
093 22002 Dept of ED OGA Grantee Questionnaire_CORE+Childcare Access Means Parents In School(14)
094 22002 Dept of ED OGA Grantee Questionnaire_CORE+Strengthening Institutions Program(15)
094 22002
094 22002 Dept of ED OGA Grantee Questionnaire_CORE+Strengthening Institutions Program(15)
095 22002 Dept of ED OGA Grantee Questionnaire_CORE+Alaskan Native and Native Hawaiian-Part A(16)
095 22002
095 22002 Dept of ED OGA Grantee Questionnaire_CORE+Alaskan Native and Native Hawaiian-Part A(16)
096 22002 Dept of ED OGA Grantee Questionnaire_CORE+Minority Science and Engineering(17)
096 22002
096 22002 Dept of ED OGA Grantee Questionnaire_CORE+Minority Science and Engineering(17)
097 22002 Dept of ED OGA Grantee Questionnaire_CORE+Developing Hispanic Serving Institutions(18)
097 22002
097 22002 Dept of ED OGA Grantee Questionnaire_CORE+Developing Hispanic Serving Institutions(18)
098 22002 Dept of ED OGA Grantee Questionnaire_CORE+Promoting Post Baccalaureate Opportunities(19)
098 22002
098 22002 Dept of ED OGA Grantee Questionnaire_CORE+Promoting Post Baccalaureate Opportunities(19)
099 22002 Dept of ED OGA Grantee Questionnaire_CORE+Tribally Controlled Colleges and Universities(20)
099 22002
099 22002 Dept of ED OGA Grantee Questionnaire_CORE+Tribally Controlled Colleges and Universities(20)
101 Dept of Ed Grantee Survey Program 22
101-22002
101 Dept of Ed Grantee Survey Program 22
2018 005 VA MOVE! Patient Experience Survey 2018
005-20321 A0
VA MOVE! Patient Experience Survey-005-20321 A0
2018 007 Questionnaire_NPS.gov
007-20327 A0
NPS.gov Webmonitor-007-20327
2019 015 NWS Webmonitor
NWS FY18 PopupAurvey Webmonitor
NWS FY18
2019 024 AMS Market News 2018
024-20261A2
USDA AMS Market News survey IA 20261
2019 027 NIH NIAID Webmonitor
027-20277 A3
NIH NIAID Survey
2019 028 Benefits.gov Webmonitor
028-20320A1
Benefits.gov Webmonitor
2019 029 FTC Continuous
029-50165A3
FTC Continuous Questionnaire
2019 031 US Mint IVR Continuous
031-2048A4
US Mint Call Center (IVR) Questionnaire
2019 036 PBGC Participants
036-20274 A3
PBGC Participants Survey-20274 A3
2019 036 USCIS E-Verify CCO
037-20325 A2
USCIS E-Verify CCO Survey-20325 A2
2019 041 PBGC Participant Caller Customer Satisfaction Survey
041
PBGC Participant Caller Customer Satisfaction
2019 230 DeCA CCSS Store Browser 20190529_DOT 6.13.19
230, 230
2019 230 DeCA CCSS Store Browser 20190529_DOT 6.13.19
,
2019 230 DeCA Core Store Purchaser_06.13.19
2019 ED NCES Survey
070-20209 A4
2019 ED NCES Survey
2020 026 DeCA Store Purchaser Survey Questions 05.14.2020
026
2020 026 DeCA Store Purchaser Survey Questions 05.14.2020
2020 027 Shopping Bag Feedback survey mapping file
027
2020 027 Shopping Bag Feedback survey mapping file
2020 042 CFPB_Pubs_Customer Satisfaction Survey vFINAL
042
2020 042 CFPB_Pubs_Customer Satisfaction Survey vFINAL
2020 100 HRSA HAB CAREWare Customer Satisfaction and User Questionnaire - 10.13.20
100
2020 100 HRSA HAB CAREWare Customer Satisfaction and User Questionnaire - 10.13.20
2020 101 ARC Website Questionnaire - Final to OMB_rev
101
2020 101 ARC Website Questionnaire - Final to OMB_rev
ACSI 2019 10 USCIS Welcome to US Pamphlet Survey
10-20325 A0
USCIS Welcome to US Pamphlet Survey-20325 A0
ACSI Survey 2019 022 FAA FSS (Phone)
022(2)-20313 A1
FAA FSS Phone Survey-022(2)-20313 A1
ACSI Survey HRSA BHW NURSE Corps
023-20317 A1 (2)
HRSA BHW Nurse Corps Participant Survey
ACSi 2019 014 NRRS Continuous
014-30531 A6
NRRS Customer Service Survey -30531 A6
BCA Passport Annual Survey
022
BCA Passport Annual Survey
BCA Passport IVR Call Center Survey
20322-A1
BCA Passport IVR Call Center Survey
CFPB Customer Satisfaction Survey-20910A0
062-20910A0
CFPB FinEx Customer Satisfaction Survey
DOI OST Survey 20907 A0
079-20907 A0
DOI OST Survey
DOI OSTCall Center Survey-052-20908 A0
052-20908 A0
DOI OST Call Center Survey
DOJ COPS Customer Satisfaction Survey-20903 A0
975-20903 A0
DOJ COPS Customer Satisfaction Survey-20903 A0
Department of ED Grantee Survey program 01
080-22002
Department of ED
Department of Ed Grantee Survey Program 46
125-22002
Dept of Ed Grantee Survey Program 46
Department of Ed. Grantee Survey Program 21
100-22002
Dept of Ed. Survey Program 21
Dept of Ed CFO Grantee Customer Satisfaction Survey-20267 A5-3
049-20267-A5-3
Dept of Ed CFO Grantee Customer Satisfaction Survey-20267 A5-3
Dept of Ed Grante Survey Program 36
115-22002
Dept of Ed Grantee Survey Program 36
Dept of Ed Grantee Survey - Program 113
113-22002
Dept of Ed Grantee Survey Program 34
Dept of Ed Grantee Survey - Program 24
103-22002
Dept of Ed Grantee Survey-Program 24
Dept of Ed Grantee Survey - Program 27
106-22002
Dept of Ed Grantee Survey Program 27
Dept of Ed Grantee Survey -Program 31
110-22002
Dept of Ed Grantee Survey Program 31
Dept of Ed Grantee Survey Program
130-22002
Dept of Ed Grantee Survey Program 51
Dept of Ed Grantee Survey Program 47
126-22002
Dept of Ed Grantee Survey Program 47
Dept of Ed Grantee Survey Program 48
127-22002
Dept of Ed Grantee Survey Program 48
Dept of Ed Grantee Survey Program 49
128-22002
Dept of Ed Grantee Survey Program 49
Dept of Ed Grantee Survey Program 50
129-22002
Dept of Ed Grantee Survey Program 50
Dept of Ed Grantee Survey Program 52
131-22002
Dept of Ed Grantee Survey Program 52
Dept of Ed Grantee Survey Program 53
132-22002
Dept of Ed Grantee Survey Program 53
Dept of Ed Grantee Survey Program 54
133-22002
Dept of Ed Grantee Survey Program 54
Dept of Ed Grantee Survey Program 55
134-22002
Dept of Ed Grantee Survey Program 55
Dept of Ed Grantee Survey Program 56
135-22002
Dept of Ed Grantee Survey Program 56
Dept of Ed Grantee Survey Program 57
136-22002
Dept of Ed Grantee Survey Program 57
Dept of Ed Grantee Survey Program 58
137-22002
Dept of Ed Grantee Survey Program 58
Dept of Ed Grantee Survey Program 59
138-22002
Dept of Ed Grantee Survey Program 59
Dept of Ed Grantee Survey Program 60
139-22002
Dept of Ed Grantee Survey Program 60
Dept of Ed Grantee Survey Program 61
140-22002
Dept of Ed Grantee Survey Program 61
Dept of Ed Grantee Survey Program 63
142-22002
Dept of Ed Grantee Survey Program 63
Dept of Ed Grantee Survey Program 64
143-22002
Dept of Ed Grantee Survey Program 64
Dept of Ed Grantee Survey Program 66
145-22002
Dept of Ed Grantee Survey Program 66
Dept of Ed Grantee Survey Program 67
146-67
Dept of Ed Grantee Survey Program 67
Dept of Ed Grantee Survey Program 68
147-22002
Dept of Ed Grantee Survey Program 68
Dept of Ed Grantee Survey Program 69
148-22002
Dept of Ed Grantee Survey Program 69
Dept of Ed Grantee Survey Program 70
149-22002
Dept of Ed Grantee Survey Program 70
Dept of Ed Grantee Survey Program 26
106-22002
Dept of Ed Grantee Survey Program 26
Dept of Ed Grantee Survey Program 28
107-22002
Dept. of Ed Grantee Survey Program 28
Dept of Ed Grantee Survey Program 29
108-22002
Dept of Ed Grantee Survey Program 29
Dept of Ed Grantee Survey Program 30
109-22002
Dept of Ed Grantee Survey Program 30
Dept of Ed Grantee Survey Program 32
111-22002
Dept of Ed Grantee Survey - Program 32
Dept of Ed Grantee Survey Program 33
112-22002
Dept of Ed Grantee Survey - Program 33
Dept of Ed Grantee Survey Program 35
114-22002
Dept of Ed Grantee Survey Program 35
Dept of Ed Grantee Survey Program 37
116-22002
Dept of Ed Grantee Survey Program 37
Dept of Ed Grantee Survey Program 38
117-22002
Dept of Ed Grantee Survey Program 38
Dept of Ed Grantee Survey Program 39
118-22002
Dept of Ed Grantee Survey Program 39
Dept of Ed Grantee Survey Program 40
119-22002
Dept of Ed Grantee Survey Program 119
Dept of Ed Grantee Survey Program 41
120-22002
Dept of Ed Grantee Survey Program 41
Dept of Ed Grantee Survey Program 42
121-22002
Dept of Ed Grantee Survey Program 42
Dept of Ed Grantee Survey Program 43
122-22002
Dept of Ed Grantee Survey Program 43
Dept of Ed Grantee Survey Program 44
123-22002
Dept of Ed Grantee Survey Program 44
Dept of Ed Grantee Survey Program 45
124-22002
Dept of Ed Grantee Survey Program 124
Dept of Ed Grantee Survey Program 62
141-22002
Dept of Ed Grantee Survey Program 62
Dept of Ed Grantee Survey Program 65
144-22002
Dept of Ed Grantee Survey Program 65
Dept of Ed Grantee Survey- Program 23
102-22002
Dept of Ed Grantee Survey Program 23
Dept of Ed Grantee Survey- Program 25
104-22002
Dept of Ed Grantee Survey - Program 25
Dept. of Educatuon OGA Grantee Survey-22002 A0
078-22002 A0
Dept. of Ed OGA Grantee Survey
FEMA HMA Grant Survey (20311 A1)
043
FEMA HMA Grant Survey
FinCEN E-Filing Survey -20265A5
045-20265A5
FinCEN BSA E-Filing Survey-20265A5
FinCEN Foreign FIU Survey-050-20265 A5
050-20265 A5
FinCEN Foreign FIU Survey-050-20265 A5
FinCEN Portal & Query Survey - 20265 A5
047-20265 A5
FinCEN Portal and Query Survey
FinCEN Products and Services Survey-20265 A5
048-20265 A5
FinCEN Products and Services Survey
HHS OCS CED Survey
040
HHS OCS CED Survey
HRSA BPHC 2018 Stakeholder Satisfaction Survey
020
HRSA BPHC 2018 Stakeholder Satisfaction Survey
HRSA HAB Recipeint Questionnaire-061 20316 A1
061-20316 A1
HRSA HAB Recipient Questionnaire
HRSA NHSC Site Survey
039
HRSA NHSC Site Survey
HRSA OPAE Grantee Satisfaction Survey-20914A0
063-20914 A0
2019 HRSA OPAE Grantee Satisfaction Survey
NASA DEVELOP End User Questionnaire - Survey #1
023
NASA DEVELOP End User Questionnaire - Survey #1
NASA DEVELOP Participant Questionnaire - Survey 2
024
NASA DEVELOP Participant Questionnaire - Survey 2
NASA EOSDIS Survey
025
NASA EOSDIS Survey Questionnaire
NASA Planetary Data System Survey-20901A0
072-20901 A0
NASA Planetary Data System Survey
National Weather Service (NWS) 20905 A0 rev
068-20905 A0 rev
National Weather Service (NWS) Survey
OCS LIHEAP Satisfaction Survey 20917 A1
066-20917 A1
OCS LIHEAP Satisfaction Survey
OMB Mapping Cover_ED Grantee 2020_02
081 22002
081 22002Dept of ED OGA Grantee Questionnaire_CORE+National Professional Development Program(02)
PBGC Premium Filer Questionnaire
042
PBGC Premium Filer Questionnaire
PBGC Retiree Survey-051-20253 A4-rev
051-20253 A4-rev
PBGC Retiree Survey 051-20253 A4-rev
SBA Lenders Satisfaction Survey
065-20328 A1
SBA Lenders Satisfaction Survey
SBSE ACSI Questionnaire-20275-A5-2
059-20275A5-2
SBSE ACSI Questionnaire 20275A5-2
USCIS SAVE Call Center Survey
021
USCIS SAVE Call Center Survey
USCIS SAVE Customer Satisfaction Survey-064-20325 A2
064-20325 A2
USCIS SAVE Customer Satifaction Survey
USDA FSIS Call Center Questionnaire-30614 A4
018-30614 A4
USDA FSIS Call Center Questionnaire-018-30614 A4
USDA NAL (Office of Comm) Survey #2-20909A0
069-20909A0
USDA NAL (Office of Comm) Survey #2-20909A0
USDA NAL NISIC Survey #4-20909 A0
077-20909 A0
USDA NAL NISIC Survey-20909 A0
USDA NAL Questionnaire 20909A0
067-20909A0
USDA NAL Questionnaire-20909
USDA NAL Questionnaire-20909 A0
076-20909 A0
USDA NAL Questionnaire
USDA NAL Survey #3-071-20909A0
071-20909A0
USDA NAL Survey #3
USDA NASS Customer Satisfaction Survery-20918 A0
150-20918 A0
USDA NASS Customer Satisfaction Survery
VA NCA Survey - 20226A3
046-20226A3
VA NCA Survey-20226A3
VA VBA Life Insurance Satisfaction Questionnaire -20266 A2
044
VA VBA Life Insurance Satisfaction Questionnaire (20266 A2)
VA VHA CHAMPVA Beneficiaries Survey #1-20923 A0
073-20923A0
VA VHA CHAMPVA Beneficiaries Survey #1-20923 A0
VA VHA Spina Bifida Survey #2-20923
074-20923 A0
VA VHA Spins Bifida Survey #2-20923
VHA Inpatient Customer Satisfaction Survey
037
NHA inpatient Customer Satisfaction Survey
VHA Outpatient Customer Satisfaction Survey
038
VHA Outpatient Customer Satisfaction Survey
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
80,000
240,000
0
0
-160,000
0
Annual Time Burden (Hours)
16,000
48,000
0
0
-32,000
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Annual Cost to Federal Government:
$4,080,926
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Jeffrey Parrillo 202 208-7072 jeffrey_parrillo@ios.doi.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
05/31/2018