View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
0920-1050
ICR Reference No:
201902-0920-022
Status:
Historical Active
Previous ICR Reference No:
201605-0920-001
Agency/Subagency:
HHS/CDC
Agency Tracking No:
0920-1050
Title:
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection:
Revision of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved with change
Conclusion Date:
05/06/2019
Retrieve Notice of Action (NOA)
Date Received in OIRA:
03/21/2019
Terms of Clearance:
OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.
Inventory as of this Action
Requested
Previously Approved
Expiration Date
05/31/2022
36 Months From Approved
06/30/2019
Responses
216,000
0
206,400
Time Burden (Hours)
66,750
0
60,750
Cost Burden (Dollars)
0
0
0
Abstract:
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. Revision request to add respondents and burden.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
83 FR 12766
03/23/2018
30-day Notice:
Federal Register Citation:
Citation Date:
84 FR 10093
03/19/2019
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
99
IC Title
Form No.
Form Name
2021 CDC Novel Emerging Respiratory Disease [NERD] Academy Surveys [CSELS]
n/a, n/a
NERD Academy Participant Survey (screenshots)
,
NERD Academy Webpage Survey (screenshots)
New Science Ambassador Virtual Training Series Survey
0920-20QM
2020 Science Ambassador Virtual Training Series Satisfaction Survey
"Lyme and other Tickborne Diseases Knowledge, Attitude, and Practice Surveys"
0920-1050, 0920-1050
A Survey of NJ Mosquito Control Agencies Regarding the Management of Ticks and Tick-borne Disease
,
Survey of NJ Local and County Public Health Agencies Regarding Tick and Tick=borne Disease Managment
2020 EIS Virtual Recruitment and Match Customer Service Survey
0920-20OI
2020 EIS Virtual Recruitment and Match Customer Service Survey
2020 Science Ambassador Application Survey
0920-1050
2020 Science Ambassador Application Survey
2020 Science Ambassador Regional Training Workshops Satisfaction Survey
0920-20IS
2020 Science Ambassador Regional Training Workshop Satisfaction Survey
2020 – 2021 CDC Science Ambassador Program Activities Survey
0920-21IJ
2020-2021 CDC Science Ambassador Program Activities Survey
2021 CDC Laboratory Courses for External Audiences Learner Feedback Survey
None
2021 CDC Laboratory Training Courses Learner Feedback Survey (External Audiences)
2021 EIS Virtual Recruitment and Match Customer Service Survey
0920-1050
2021 EIS Customer Feedback Survey
2022 EIS Conference and Match Feedback Surveys
0920-1050, 0920-1050
2022 EIS Conference Customer Service Feedback Survey
,
2022 EIS MATCH Customver Service Feedback Survey
2022 EpiEpidemic Intelligence Service (EIS) Conference and Match Feedback Surveys
0920-22EE, 0920-22EE
Att_1_0920-1050_2022_EIS_Conf_Cust_Serv_Fdbk_Survey
,
Att_6_0920-1050_2022_EIS_Match_Cust_Serv_Fdbk_Survey
ATSDR Public Health Assessment Basic Course Modernization Focus Group
An Assessment of the Feasibility and Sustainability of CDC Zika Activities Funded Under the USAID/CDC Interagency Agreement
n/a
Interview guide exploring crosscutting areas associated with sustainability
App and Web Usability Study for CDC's STD Treatment Guidelines
0920-1050
User Testing Questions for STD Tx Guide Mobile App and Website
Assessing Perceptions of Operational Planning Workshops to Facilitate Country Planning for Increasing Health Security Capacities
0920-1050
Operational Planning Workshops Survey
Assessing Perceptions of Operational Planning Workshops to Facilitate Country Planning for Increasing Health Security Capacities
Assessment of National Public Health Institutes'(NPHI) Capacity to Strengthen Essential Public Health Functions in Countries Supported by U.S. Centers for Disease Control and Prevention
N/A
Interview Protocol - Assessment of NPHI Capacity
CDC Basic Molecular Biology eLearning Courses Learner Feedback Survey
n/a
CDC Basic Molecular Biology eLearning Courses Learner Feedback Survey
CDC INFO Email Survey [ALT title: CDC-INFO Web-based Satisfaction Survey (for Individual Respondents Who Send Email Inquiries)]
n/a, n/a
Survey (English language)
,
Survey (Spanish)
CDC Import Permit Program (IPP) Inspection Feedback Survey
n/a
CDC Import Permit Program (IPP) Inspection Feedback Survey
CDC Laboratory Courses for External Audiences Learner Feedback Survey
0920-1050
2020 CDC Laboratory Courses for External Audiences Learner Feedback Survey
CDC Laboratory Identification of Emerging Pathogenic Molds Course Learner Feedback Survey
0920-20DJ
920-20DJ
CDC Microbiology-Oriented eLearning Courses Learner Feedback Survey
none
eLearning Course Feedback Survey
CDC Packaging and Shipping Division 6.2 Materials eLearning Course Learner Feedback Survey
0920-1050
Customer Survey
CDC Science Ambassador Virtual Training Series Survey
0920-1050, 0920-1050, 0920-1050, 0920-1050, 0920-1050, 0920-1050, 0920-1050, 0920-1050, 0920-1050, 0920-1050, 0920-1050, 0920-1050, 0920-1050, 0920-1050, 0920-1050, 09201050
Respondents - No Attendance Session Scheduling (Fall)
,
Respondents - No Attendance Session Scheduling (Spring)
,
CDC Science Ambassador Virtual Training Series Satisfaction Survey (1 survey)
,
Training Effectiveness Follow-up (Fall) OR Training Effectiveness Follow-up (Spring)
,
CDC Science Ambassador Virtual Training Series Satisfaction Survey (2 surveys)
,
Training Effectiveness Follow-up (Fall)
,
Training Effectiveness Follow-up (Spring)
,
CDC Science Ambassador Virtual Training Series Satisfaction Survey (3 surveys)
,
Training Effectiveness Follow-up (Fall)
,
Training Effectiveness Follow-up (Spring)
,
CDC Science Ambassador Virtual Training Series Satisfaction Survey (4 surveys)
,
Training Effectiveness Follow-up (Fall)
,
Training Effectiveness Follow-up (Spring)
,
CDC Science Ambassador Virtual Training Series Satisfaction Survey (5 surveys)
,
Training Effectiveness Follow-up (Fall)
,
Training Effectiveness Follow-up (Spring)
CDC-INFO IVR Satisfaction Survey (for Individual Respondents Who Inquire by Phone)
n/a, n/a
Interactive Voice Response Survey (English language)
,
Interactive Voice Response Survey (Spanish language)
CDC-INFO IVR Satisfaction Survey (for Private Sector Respondents Who Inquire by Phone)
n/a, n/a
Survey (English language)
,
Survey (Spanish language)
CDC-INFO Interactive Voice Response (IVR) Satisfaction Survey (for Individual Respondents Who Inquirer by Phone)
0920-1050
IVR Survey (Individual)
CDC-INFO Interactive Voice Response (IVR) Satisfaction Survey (for Private Respondents Who Inquirer by Phone)
0920-1050
IVR Survey (Private)
CDC-INFO Web-based Satisfaction Survey (for Individual Respondents Who Send Email Inquiries)
0920-1050
Email Survey Questionnaire
CDC-INFO Web-based Satisfaction Survey (for Private Respondents Who Send Email Inquiries)
0920-1050
Email Survey Questionnaire
CDC-INFO Web-based Satisfaction Survey (for Private Sector Respondents Who Send Email Inquiries)
n/a, n/a
Survey (English language)
,
Survey (Spanish language)
Centers for Disease Control and Prevention's National Contact Center (CDC-INFO) Web-based Satisfaction Survey
0920-22AZ
20211025_CDC-INFO Post Chat Survey V5
Clinical Laboratory Partners Forum (CLPF) 2021 Survey
n/a
Clinical Lab Partners Forum Survey 2021
Customer Experience using the PRAMS Integrated Data Collection System
PIDS User Feedback
0920-21BX
Customer Feedback for Raising Healthy Boys
0920-1050
Participant Screening Form
Customer Feedback on CAMP Teen-SPARC Tool Use and Usability
0920-1050
SPARC Survey
Customer Satisfaction with the Division of Global Heath and Tuberculous (DGHT) Science Integrity Branch (SIB) Trainings (2021-2022)
n/a
DGHT SIB Training Assessment Form
DELTA Reverse Site Visit Feedback
0920-1050
2020 Reverse Site Visit Feedback Form
DSAT Webinar, Webcast, and Workshop Survey
0920-1050
Webinar Webcast Workshop Survey
DSEPD Fellowship Webinar Customer Service Feedback Survey
0920-1050
DSEPD Fellowship Webinar Customer Service Feedback Survey
DSLR Tools and Resources Survey
0920-1050
Tools or Resource Survey
DSLR Training Survey
0920-1050
PIB Training Survey
Dating Matters Customer Satisfaction Survey
0920-1050, 0920-1050
Online Survey - Interview Guide
,
Remote Interview Guide
Dating Matters Rebranding Research
0920-1050
Dating Matters Rebranding Research
ETSB Customer Satisfaction Survey
ETSB_2021_Cust_Sat_ Survey
0920-21HQ
Education and Training Services Branch Customer Satisfaction Survey
none
ETSB Customer Satisfaction Survey
Epidemiology Elective Program Alumni Survey
none, none
EEP Alumni Survey - word
,
EEP Alumni Survey - screenshots
Evaluation of Spanish Webpages (CDC/DHDD)
0920-22DN
Evaluation of the DHDD Spanish Websites Communication Materials
Evaluators' Network, Member Survey
0920-1050
2020 Annual Evaluators' Network Member Survey
Evaluators' Network, Member Survey
0920-1050
Network Member Survey
External Partner Discussion Groups to Inform Strategic Planning of CDC's Division of Laboratory Systems
0920-22EV
DLS External Partner Discussion Group 1-7
External Partner Focus Groups to Inform Strategic Planning of CDC's Division of Laboratory Systems
Federal Select Agent Program Feedback Survey (FSAP) Survey
0920-21CR
FSAP Survey
Feedback Survey for September 2021 Webinar
0920-1050
Feedback Survey for 2021 Sept Webinar
Feedback interviews to improve technical assistance
Feedback on the use of the CDC Guideline for Prescribing Opioids for Chronic Pain.
0920-20OP
Online Feedback Opioid Guides
Feedback survey for Oct 2021 webinar (CDC/NIOSH/OD/ORI)
0920-22AF
NIOSH Foresight Friday Webinar
Feedback web-survey on forensic toxicology testing
0920-1050
Customer Feedback Forensic Toxicology
Fundamentals of Working Safely in a Biological Safety Cabinet, Fundamentals of Chemical Fume Hood Safety, and Fundamentals of Centrifuge Safety CDC eLearning Courses Learner Feedback Survey
0920-1050
BSC / CFH / Centrifuge Learner Survey
IPP and FSAP Inspection Survey
0920-1050
Federal Select Agent Program (FSAP) and Import Permit Program (IPP) Inspection Survey
NCIPC Website Usability Testing
none, none
Usability Testing Instrument
,
Screenshots
National Authority for Containment of Poliovirus 2020 Poliovirus Containment Webinar Participant Feedback Polling Questions and Survey
0920-21BA
US NAC Webinar Polling Questions
National Authority for Containment of Poliovirus Risk Mitigation Strategies Webinar Participant Feedback Polling Questions & Survey
National Center for Injury Prevention and Control (NCIPC) Fellows & Interns' Evaluation
0920-22EK
Att. A NCIPC Fellowship and Internship Evaluation Feedback V3.4.18.22
OCIO Customer Satisfaction Survey 2020
none
Customer Satisfaction Survey 2020
OT18-1802: Strengthening Public Health Systems and Services Through National Partnerships to Improve and Protect the Nation's Health
0920-1050
Survey Questionnaire
On-TAC Customer Service Survey
0920-22EU
Att1-On-TRAC Survey
Pilot Survey of the Applying CDC's Guidelines for Prescribing Opioids Online Training and Updated Post Course Evaluation
3 Month Follow up Survey
0920-20LD
Post visit survey for facility evaluation of US National Authority for Containment of Poliovirus (NAC) performance and improvement
0920-1050
Post Site Visit Survey
Post visit survey for facility evaluation of US National Authority for Containment of Poliovirus (NAC) performance and improvement
0920-1050
NAC Post-site Visit Survey
Preparedness Field Assignee Alumni Survey
0920-1050
Preparedness Field Assignee Alumni Survey
Public Health Improvement Training (PHIT) Reaction Survey
0920-1050, 0920-1050
PHIT End of Session Survey - Web version
,
PHIT End of Training Survey - Web version
Public Health Improvement Training Attendee Reaction Survey
none, none, none
PHIT Survey - word
,
PHIT Survey - web
,
PHIT Survey - mobile
Public Health Improvement Training Attendee Reaction Survey
0920-1050, 0920-1050, 0920-1050
Survey - word
,
Survey - web
,
Survey - mobile
Public Health Improvement Training Reaction Survey
0920-1050, 0920-1050
NNPHI (Public Health Improvement Training Reaction Survey)
,
NNPHI (PHIT End of Training Survey)
Qualitative Feedback on External Training Provided by DSLR
none
Training Feedback
Qualitative Feedback on Preparedness Services Provided through DSLR's On-TRAC
0920-1050
On-TRAC Customer Feedback Survey
Qualitative Feedback on Tools and Resources Provided by DSLR
none
Tools and Resources Survey
Raising Healthy Boys: Communications Toolkit
Registration and Feedback for the 2021 Place & Health Conference
0920-1050, 0920-1050
Registration Form
,
Post Event Survey
SimpleReport Online Surveys
0920-1050
SimpleReport TouchPoint Survey
Special Emphasis Panel (SEP) Peer Review Evaluation for Quality Improvement
0920-1050
Peer Reviewers Evaluation Form
Stakeholder Engagement and Feedback -Management of Acute and Chronic Pain
Stakeholder Engagement and Feedback -Management of Acute and Chronic Pain
none
Stakehold Engagement
Stakeholder Engagement and Feedback -Management of Acute and Chronic Pain
Strategic Scholars Program Participant Feedback Survey
0920-0879
Strategic Scholars Participant Survey
United States National Authority for the Containment of Polio (NAC) Webinar Survey and Polling Questions
0920-1050
Webinar Polling Questions
United States National Authority for the Containment of Polio (NAC) Webinar Survey and Polling Questions
0920-1050
U.S. National Authority for the Containment of Polio Webinar Survey
Veto Violence Evaluation Y2
0920-1050, 0920-1050
Violence Prevention in Practice
,
Connection Selector Survey
VetoViolence Tools and Training Usability testing
0920-1050, 0920-1050, 0920-1050, 0920-1050, 0920-1050
Invitation Email
,
Participation Survey
,
Follow-Up Email
,
Usability Testing Interview Guide - Veto Violence
,
Usability Testing Interview Guide - STRYVE
Violence Prevention Technical Assistance Center: Needs Assess
WISQARS Data Visualization Mapping Usability Testing Customer Feedback
0920-20QB, 0920-20QB
Participant_Screener
,
Usability_Testing_Discussion_Guide
WISQARS Data Visualization Usability Testing Customer Feedback
n/a
WISQARS User Survey
Website Usability Test for Division of Overdose Prevention Websites
0920-1050, 0920-1050, 0920-1050, 0920-1050, 0920-1050, 0920-1050
Individual Screener
,
Individual - Rx Awareness Moderator Guide
,
Individual - Marijuana Moderator Guide
,
Healthcare Provider Screener
,
Healthcare Provider - Drug Overdose Moderator Guide
,
Healthcare Provider - Acute Pain Moderator Guide
[2022, OD] CDC PRIME ReportStream Customer Experience feedback
None
Help Improve ReportStream!
[2022] Select Adapt Evaluate - VetoViolence Usability Testing
None, None, None, None
Recruitment Materials
,
Screening Form
,
Interview Scheduling
,
Consent and Interview Guide
[2022] VetoViolence Training and Resource Development - Health Equity
None, None, None, None
Interview Recruitment Materials
,
Interview Consent and Interview Guide
,
Survey Recruitment Materials
,
Survey Consent and Questionnaire
[CSELS DSEPD] CDC Fellowship Recruitment Event Feedback Survey (Nov 2021)
n/a
CDC Fellowship Recruitment Event Feedback Survey
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
216,000
206,400
0
9,600
0
0
Annual Time Burden (Hours)
66,750
60,750
0
6,000
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Miscellaneous Actions
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Burden increase due to anticipation of consolidating other Agency Service Delivery clearances into this generic collection.
Annual Cost to Federal Government:
$55,000
Does this IC contain surveys, censuses, or employ statistical methods?
No
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Shari Steinberg 404 639-4942 sxw2@cdc.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
03/21/2019