View Information Collection Request (ICR) Package
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View Information Collection (IC) List
View Supporting Statement and Other Documents
Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1652-0058
ICR Reference No:
201909-1652-003
Status:
Historical Active
Previous ICR Reference No:
201905-1652-001
Agency/Subagency:
DHS/TSA
Agency Tracking No:
Title:
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection:
No material or nonsubstantive change to a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
04/22/2020
Retrieve Notice of Action (NOA)
Date Received in OIRA:
11/21/2019
Terms of Clearance:
Previous terms of clearance continue to apply.
Inventory as of this Action
Requested
Previously Approved
Expiration Date
09/30/2022
09/30/2022
09/30/2022
Responses
7,094,500
0
94,500
Time Burden (Hours)
1,180,050
0
13,383
Cost Burden (Dollars)
0
0
0
Abstract:
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
83 FR 49119
09/28/2018
30-day Notice:
Federal Register Citation:
Citation Date:
84 FR 8737
03/11/2019
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
14
IC Title
Form No.
Form Name
Customer Service Surveys - CUG, BASE Report, EDC_PDC Courses and TSA I&A
Homeland Security Information Network (HSIN) Insider Threat – Transportation Sector Library Feedback Survey
Passenger Experience (WTMD-AIT, AdobeRedPax) and Customer Satisfaction Surveys (TCC and Customer Experience)
Passenger Perceptions of Identity Verification Technology, TSA Passenger Engagement, and Biometric Facial Recognition Technologies Surveys
Passenger Perceptions of Identity Verification Technology, TSA Passenger Engagement, and Biometric Facial Recognition Technologies Surveys - Digital Identity Verification Passenger Feedback Survey
REAL ID Awareness & Advertising Tracking Survey
TSA PreCheck® Enrolled Population Survey
TSA PreCheck™ Enrollment and Experience Survey & Random Screening Employee Perception Survey
TSA Product Feedback Survey
TSA Form 1303
TSA PRODUCT FEEDBACK SURVEY
TSA REAL ID Survey
TSA ServeU Hiring Survey
TSA's Office of Intelligence & Analysis Annual Customer Satisfaction Survey
Transportation Security Administration Contact Center Customer Satisfaction Survey-Telephone and Email
Transportation Systems Sector Voluntary Web-Based Survey of NIST Version 1.1 Cybersecurity Framework Use.
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
7,094,500
94,500
0
7,000,000
0
0
Annual Time Burden (Hours)
1,180,050
13,383
0
1,166,667
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Miscellaneous Actions
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Due to expanding outreach efforts to customers and stakeholders, the information collection burden has to be increased back to the prior OMB approved numbers of 7,094,500 respondents and 1,180,050 annual burden hours.
Annual Cost to Federal Government:
$200,000
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
Yes
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Christina Walsh 571 227-2062 christina.walsh@tsa.dhs.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
11/21/2019
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