View Information Collection Request (ICR) Package
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Certification
View Information Collection (IC) List
View Supporting Statement and Other Documents
Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
0503-0024
ICR Reference No:
202001-0503-001
Status:
Historical Active
Previous ICR Reference No:
Agency/Subagency:
USDA/AgSEC
Agency Tracking No:
Title:
Agency Information Collection Activities; Proposals, Submissions, and Approvals: Improving Customer Experience Circular A-11 Section 280 Implementation
Type of Information Collection:
New collection (Request for a new OMB Control Number)
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved with change
Conclusion Date:
04/01/2020
Retrieve Notice of Action (NOA)
Date Received in OIRA:
02/13/2020
Terms of Clearance:
To request approval of information collections under this generic approval, USDA must do the following for each individual request 1) Unless the agency is using multiple modes of collection (e.g. paper and electronic submissions), provide a generic clearance template for each submission; 2) each submission template must be uploaded as a supplementary document using a naming convention that allows the public to identify the associated instrument.
Inventory as of this Action
Requested
Previously Approved
Expiration Date
04/30/2023
36 Months From Approved
Responses
2,040,000
0
0
Time Burden (Hours)
240,000
0
0
Cost Burden (Dollars)
0
0
0
Abstract:
To improve the delivery of Federal services and programs and provide government-wide data on customer experience.
Authorizing Statute(s):
None
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
84 FR 49705
09/23/2019
30-day Notice:
Federal Register Citation:
Citation Date:
85 FR 5367
01/30/2020
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
66
IC Title
Form No.
Form Name
APHIS Customer Satisfaction Trust Survey
APHIS Customer Satisfaction Trust Survey
Animal and Plant Health Inspection Service Customer Service Survey
Ask USDA Contact Center
Booking Appointment Scheduler
CNPP Qualitative Nutrition Quiz Research
Climatehubs.USDA.gov User Survey
Customer Feedback Survey – RD Multi-Family Housing: Production and Preservation Division
Customer Feedback Survey – RD Multi-Family Housing: Production and Preservation Division
N/A
Customer Feedback Survey – RD Multi-Family Housing: Production and Preservation Division
Customer Feedback Survey – RD Multi-Family Housing: Production and Preservation Division
Customer Feedback Survey – RD Multi-Family Housing: Production and Preservation Division
Evaluation for the Pollinator State of the Science Workshop
Evaluation for the Pollinator State of the Science Workshop
Evaluation for the Pollinator State of the Science Workshop
Evaluation for the Pollinator State of the Science Workshop
Evaluation for the Pollinator State of the Science Workshop
Evaluation for the USDA Grand Challenge Workshop Climate Change & Pollinator Health
Evaluation for the USDA Grand Challenge Workshop Climate Change & Pollinator Health
FAS Customer Experience Survey
FPAC Producer Customer Experience Survey
FPAC ServiceNow Survey
FPAC Website Survey
Farm to School Grantee Experience Survey
Farm to School Grantee Experience Survey
Farmer, Rancher and Forest Manager Prospective Customer Survey
Farmer.gov Customer Experience Feedback Survey
GEO Customer Engagement Focus Group
GEO Customer Engagement Focus Group
Membership Form for network members for USDA Rural Development's Rural Workforce Innovation Network (RWIN)
n/a
USDA Rural Development Rural Workforce Innovation Network (RWIN) Membership Form
NIFA Panelist Survey
N/A
NIFA Panelist Survey
OneRD Guarantee Loan Initiative Lender Feedback Forum - Listening Session
N/A
OneRD Guarantee Loan Initiative Lender Feedback Forum
OneRD Guarantee Loan Initiative Lender Feedback Forum - Listening Session (Fall 2021)
N/A
OneRD Guarantee Loan Initiative Lender Feedback Forum - Listening Session (Fall 2021)
OneRD Guarantee Loan Initiative Lender Feedback Forum - Listening Session (June 2021)
N/A
OneRD Lender Feedback Forum Questions
OneRD Guarantee Loan Initiative Lender Feedback Survey
N/A
OneRD Guarantee Loan Initiative Lender Feedback Survey
OneRD Guarantee Loan Initiative Lender Feedback Survey (Fall 2021).
N/A
OneRD Guarantee Loan Initiative Lender Feedback Survey (Fall 2021)
OneRD Guarantee Loan Initiative Lender Feedback Survey (June 2021)
N/A
OneRD Guarantee Loan Initiative: Lender Feedback Survey (June 2021)
OneRD Guarantee Loan Initiative Lender Feedback Survey (March 2021)
N/A
OneRD Guarantee Loan Initiative Lender Feedback Survey (March 2021)
OneRD Guarantee Loan Initiative Lender Feedback Survey (March 2022)
N/A
OneRD Customer Survey - Q2 FY2022
Recreation.gov Customer Satisfaction Survey
Recreation.gov Customer Satisfaction Survey
N/A
Recreation.gov Customer Satisfaction Survey
Recreation.gov Customer Satisfaction Survey (website)
Recreation.gov Share Your Story Contest
Tell Sonny Initiative for Customer Feedback via On-line Web Form
The Environmental Quality Incentives Program (EQIP) Application User Testing.
The USDA NAREEE Advisory Board Website Survey for External user
The USDA NAREEE Advisory Board Website Survey for New Board Users (Internal Stakeholders)
USDA Coordination and Capacity Building for Cooperators (Interview)
USDA Forest Service Card Slot Research Study
USDA Forest Service Navigation- Tree Testing User Research Study
USDA Rural Development - OneRD Guarantee Loan Initiative Email Help Desk User Survey
N/A
HISP OneRD Gtd Help Desk Survey - FY 2023
USDA Rural Development - OneRD Guarantee Loan Initiative Lender Feedback Survey
N/A
HISP OneRD Gtd Lender Survey - FY 2023
USDA Rural Development - OneRD Guarantee Loan Initiative Webpage Survey
N/A
HISP OneRD Gtd Webpage Survey - FY 2023 - TouchPoints
USDA Rural Development - Regulations & Guidance Webpage Survey
N/A
HISP Regs & Guidance Webpage Survey
USDA.gov Navigation-based Comparative Tree Testing User Research Study
USDA.gov Navigation-based Tree Testing User Research Study
UX Sign Up
User Testing Survey for the Farm Loan Program
User Testing with USDA Cooperators to inform the development of USDA CARES Trainings
User Testing with Underserved Producers to inform the development of USDA CARES Trainings
Web-based Customer Experience Research on USDA National Institute of Food and Agriculture (NIFA) Webpages
Web-based Customer Experience Survey on National Institute of Food and Agriculture Webpages
Web-based Customer Experience Survey on USDA Agricultural Marketing Service (AMS) Webpages
n/a
Web-based Customer Experience Survey on USDA Agricultural Marketing Service (AMS) Webpages
Web-based Customer Experience Survey on USDA FAS Customer Engagement Spotlight Series
Web-based Customer Experience Survey on USDA Food and Nutrition Service (FNS) Webpages
Web-based Customer Experience Survey on USDA National Institute of Food and Agriculture (NIFA) Webpages
Web-based Customer Experience Survey on USDA Rural Development (RD) Webpages
N/A
USDA Rural Development - Regulations & Bulletins Page Survey
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
2,040,000
0
0
2,040,000
0
0
Annual Time Burden (Hours)
240,000
0
0
240,000
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Miscellaneous Actions
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
This is a new collection of information resulting in a program change of 240,000 burden hours.
Annual Cost to Federal Government:
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Ruth Brown 202 720-8958 Ruth.Brown@usda.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
02/13/2020