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OMB Control No: 3084-0113	ICR Reference No: 202005-3084-001
Status: Historical Active	Previous ICR Reference No: 201704-3084-003
Agency/Subagency: FTC	Agency Tracking No:
Title: The Informal Dispute Settlement Procedures Rule
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 07/06/2020
	Date Received in OIRA: 05/27/2020
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2023	36 Months From Approved	07/31/2020
Responses	26,953	0	23,616
Time Burden (Hours)	9,055	0	7,841
Cost Burden (Dollars)	209,595	0	159,265

Abstract: Section 110(a)(2) of the Magnuson-Moss Warranty Act (15 U.S.C. Section 2301, et seq.) directed the Commission to prescribe rules setting forth the minimum requirements for any informal dispute settlement procedure that the warrantor requires the consumer to use before pursuing any legal action in court. On December 31, 1975, the Commission issued its Rule on Informal Dispute Settlement Procedures, 16 C.F.R. 703 (the Rule or Rule 703), which sets minimum standards for informal dispute settlement mechanisms (IDSM) established to resolve consumer warranty disputes. The purpose of the Rule is to carry out Congress's intent to encourage the fair and expeditious handling of consumer disputes through the use of alternative dispute resolution methods. Rule 703 applies only to those warrantors who (1) provide a written warranty, (2) on a consumer product, and (3) place a prior resort requirement in their warranty (i.e., require consumers to use a dispute resolution mechanism before exercising their legal remedies in court). Neither the Act nor Rule 703 requires warrantors to set up IDSMs. Furthermore, a warrantor is free to set up an IDSM that does not comply with Rule 703 as long as the warranty does not contain a prior resort requirement. Rule 703 contains procedural standards that must be followed by every IDSM that is incorporated, through a prior resort clause, into the terms of a written consumer product warranty. These standards include requirements concerning the mechanism's structure, the qualifications of staff or decision makers, the mechanisms procedures for resolving disputes, recordkeeping, and annual audits.

Authorizing Statute(s): US Code: 15 USC 2301 et seq. Name of Law: Magnuson-Moss Warranty Act

Citations for New Statutory Requirements: None

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 14939	03/16/2020
30-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 31780	05/27/2020
Did the Agency receive public comments on this ICR? No

Number of Information Collection (IC) in this ICR: 4

IC Title	Form No.	Form Name
Audit reporting
Disclosure to consumers - IDSMs
Disclosure to consumers - Warrantors
Recordkeeping for disputes

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to Adjustment in Estimate
Annual Number of Responses	26,953	23,616	3,337
Annual Time Burden (Hours)	9,055	7,841	1,214
Annual Cost Burden (Dollars)	209,595	159,265	50,330

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: There are no program changes. The estimated total annual hours of burden has increased from 7,841 hours in 2017 to 9,055 hours estimated in 2020. Although the Rule’s information collection requirements have not changed since 2017, staff adjusted its previous estimates because the annual audits filed by the two IDSMs currently operating under the Rule indicate that, on average, more disputes were handled since the previous submission to OMB (10,727 disputes/year in 2017; 12,241 disputes/year in 2020). This factor results in an increased annual hours burden estimate for the IDSMs. Because the annual burden hours has increased, the associated labor costs have also increased, from the estimated $159,265 in 2017 to $209,595 in 2020. The estimate of the total capital and non-labor costs has increased slightly from $312,759 in 2017 to $314,566 in 2020. This new estimate retains the previous estimate of $300,000 in capital and start-up costs, but increases the copying costs from $12,759 in 2017 to 14,566 in 2020. The increase is due primarily to a increase in the number of estimated disputes filed each year (from 2,145 in 2017 to 2,448 in 2020).

Annual Cost to Federal Government: $10,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

Agency Contact: Christine Todaro 202 326-3711 ctodaro@ftc.gov

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