View Information Collection Request (ICR) Package
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Certification
View Information Collection (IC) List
View Supporting Statement and Other Documents
Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
0690-0035
ICR Reference No:
202007-0690-004
Status:
Historical Active
Previous ICR Reference No:
Agency/Subagency:
DOC/OS
Agency Tracking No:
Title:
Generic Clearance for Managing Customer Experience and Improving Service Delivery OMB Circular A-11, Section 280
Type of Information Collection:
New collection (Request for a new OMB Control Number)
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved with change
Conclusion Date:
09/23/2020
Retrieve Notice of Action (NOA)
Date Received in OIRA:
08/11/2020
Terms of Clearance:
Supporting statement updated to reflect DOC components authorized to use this collection: The following Agency Bureaus and offices will be authorized to use this Generic Clearance: Bureau of Industry and Security (BIS); U.S. Census Bureau (Census); Economic Development Administration (EDA); Economics and Statistics Administration (ESA); International Trade Administration (ITA); Minority Business Development Agency (MBDA); National Institute of Standards and Technology (NIST); National Technical Information Service (NTIS); National Telecommunications and Information Administration (NTIA); United States Patent and Trademark Office (USPTO); and the Office of the Secretary (OS).
Inventory as of this Action
Requested
Previously Approved
Expiration Date
09/30/2023
36 Months From Approved
Responses
752,925
0
0
Time Burden (Hours)
55,471
0
0
Cost Burden (Dollars)
0
0
0
Abstract:
In March 2018, the Administration of President Trump launched the President’s Management Agenda (PMA) and established new Cross-Agency Priority (CAP) Goals. Excellent service was established as a core component of the mission, service, stewardship model that frames the entire PMA, embedding a customer-focused approach in all of the PMA’s initiatives. This model was also included in the 2018 update of the Federal Performance Framework in Circular A-11, ensuring ‘excellent service’ as a focus in future agency strategic planning efforts. The PMA included a CAP Goal on Improving Customer Experience with Federal Services, with a primary strategy to drive improvements within 25 of the nation’s highest impact programs. This effort is supported by an interagency team and guidance in Circular A-11 requiring the collection of customer feedback data and increasing the use of industry best practices to conduct customer research.
Authorizing Statute(s):
None
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
85 FR 33085
06/01/2020
30-day Notice:
Federal Register Citation:
Citation Date:
85 FR 47341
08/05/2020
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
23
IC Title
Form No.
Form Name
Authenticated Digital Experience (formerly titled the "MyUSPTO.gov" survey)
BEA eFile Customer Feedback Survey
Census Bureau A-11 Web Customer Feedback Survey
Census Bureau A-11 Web Customer Feedback Survey – Data dissemination service
EDA Building Better Regions Community of Practice Year 1 Outcomes Survey Final
EDA Office of Innovation & Entrepreneurship (OIE) Customer Experience and Service Design Research Interviews
EDA Office of Innovation & Entrepreneurship (OIE) Customer Experience and Service Design Research Survey
Feedback collection via interviews of trade.gov website users
Office Action Quality Survey for Trademarks
Qualitative Research for the Development of ITA Customer Persona
Trademark Application Prosecution – Office Actions Survey
Trademark Assistance Center Feedback
Trademark Electronic Application System (TEAS) Survey
Trademark Electronic Search System (TESS) Survey
Trademark Outreach and Education Events Survey
Trademark Outreach and Education Events Survey
None
Survey
Trademark Status and Document Retrieval (TSDR) application programming interface (API) survey
None
TSDR API User Survey
Trademarks Authenticated Login Usability Testing
USPTO Patent, OCIO and OCFO Contact Centers Survey
USPTO Trademark Registration Certificate Survey
USPTO Website on Desktop Survey
USPTO Website on Mobile Survey
Virtual Assistant Survey
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
752,925
0
0
752,925
0
0
Annual Time Burden (Hours)
55,471
0
0
55,471
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Miscellaneous Actions
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
This is a new collection.
Annual Cost to Federal Government:
Does this IC contain surveys, censuses, or employ statistical methods?
No
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
Yes
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
Yes
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Sheleen Dumas 202 482-3306 sdumas@doc.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
08/11/2020
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