View Information Collection Request (ICR) Package

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View ICR - OIRA Conclusion

OMB Control No: 0960-0596	ICR Reference No: 202007-0960-008
Status: Historical Active	Previous ICR Reference No: 202004-0960-015
Agency/Subagency: SSA	Agency Tracking No:
Title: Request for Internet Services-Authentication; 800# Automated Telephone Speech Technology-Authentication
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 07/27/2020
	Date Received in OIRA: 07/24/2020
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	11/30/2021	11/30/2021	11/30/2021
Responses	11,776,474	0	11,276,475
Time Burden (Hours)	748,079	0	714,747
Cost Burden (Dollars)	0	0	0

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to Agency Discretion
Annual Number of Responses	11,776,474	11,276,475	499,999
Annual Time Burden (Hours)	748,079	714,747	33,332
Annual Cost Burden (Dollars)	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: We are increasing the burden for this ICR as we are adding the new Change of Address option to the Automated Telephone System due to the current COVID-19 situation, since respondents are unable to make this change in our field offices at the moment. We expect an increase in use of the Automated Telephone System for use of this new application.

Annual Cost to Federal Government: $8,255,973

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Yes

Agency Contact: Faye Lipsky 410 965-8783 faye.lipsky@ssa.gov

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