Skip to main content
An official website of the United States government
The .gov means it's official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you're on a federal government site.
The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.
Search:
Agenda
Reg Review
ICR
This script is used to control the display of information in this page.
Display additional information by clicking on the following:
All
Brief and OIRA conclusion
Abstract/Justification
Legal Statutes
Rulemaking
FR Notices/Comments
IC List
Burden
Misc.
Common Form Info.
Certification
View Information Collection (IC) List
View Supporting Statement and Other Documents
Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
0938-1397
ICR Reference No:
202009-0938-002
Status:
Active
Previous ICR Reference No:
Agency/Subagency:
HHS/CMS
Agency Tracking No:
CCSQ
Title:
Generic Clearance for the Center for Clinical Standards and Quality IT Product and Support Teams (CMS-10706)
Type of Information Collection:
New collection (Request for a new OMB Control Number)
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved with change
Conclusion Date:
07/22/2021
Retrieve Notice of Action (NOA)
Date Received in OIRA:
09/11/2020
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
07/31/2024
36 Months From Approved
Responses
11,476
0
0
Time Burden (Hours)
4,957
0
0
Cost Burden (Dollars)
425,509
0
0
Abstract:
The CMS Center for Clinical Standards and Quality (CCSQ) is responsible for administering appropriate information systems so that the public can submit healthcare-related information. CMS is continually implementing and updating information systems as legislation and requirements change. To support this initiative, CIPST teams must have the capacity for engagement with users in an ongoing variety of research, discovery, and validation activities to create and refine systems that do not place an undue burden on users and instead are efficient, usable, and desirable. The primary CIPST users are not beneficiaries, but rather representatives of healthcare facilities who are responsible for disseminating aggregate healthcare data to CMS. The information collected from voluntary participants by CIPST product team members will help CMS CCSQ inform the design, selection, testing, modification, and expansion of innovative healthcare quality information systems. Because CMS employees, contractors, and partners are responsible for creating and improving human-centered products, services, and policies, by definition, they must engage with and gather regular feedback from the public for whom these products, services, and systems serve. The generic clearance will allow a rapid response to inform CMS initiatives using a mixture of qualitative and quantitative consumer research strategies (including formative research studies and methodological tests) to improve information systems that serve CMS audiences. CMS implements human-centered methods and activities for the improvement of policies, services, and products. As information systems and technologies are developed or improved upon, they can be tested and evaluated for end-user feedback regarding utility, usability, and desirability. The overall goal is to apply a human-centered engagement model to maximize the extent to which CMS CIPST product teams can gather ongoing feedback from consumers. Feedback helps engineers and designers arrive at better solutions, therefore minimizing the burden on consumers and meeting their needs and goals.
Authorizing Statute(s):
PL:
Pub.L. 111 - 5 title 8 of ARRA
Name of Law: HITECH ACT
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
85 FR 37456
06/22/2020
30-day Notice:
Federal Register Citation:
Citation Date:
85 FR 56227
09/11/2020
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
15
IC Title
Form No.
Form Name
(CMS-10804) QPP Site Intercept Survey
CMS-10804
QPP Intercept Survey
CCSQ Support Central Knowledge/Resource Center Survey (CMS-10886)
CMS-10886
CCSQ Support Central Knowledge Research Survey
CCSQ Support Central Live Chat and Virtual Agent Enhancement Survey (CMS-10896)
CMS-10896
CCSQ Support Central Live Chat and Virtual Agent Enhancement Survey
Center for Clinical Standards and Quality (CCSQ) Support Central Customer Satisfaction Survey (CMS-10818)
CMS-10818 , CMS-10818, CMS-10818 , CMS-10818
Call Scheduling
,
Create a Ticket
,
Live Chat
,
Track Existing Ticket
Chat/CCSQ Support Central – Basic information questions (CMS-10832)
CMS-10832
Support Central Screen shot
Customer Effort Scoring - Surveys (CMS-10833)
CMS-10833, CMS-10833, CMS-10833
QualityNet-EQRS Help Desk Customer Feedback Survey
,
QualityNet Help Desk Customer Feedback Survey
,
QPP Customer Effort Questionnaire: 2020 Online Survey
Hospital Quality Reporting User Language Card Sort (CMS-10871)
CMS-10871
HQR User Language Card Sort
Hospital Quality Reporting User Research Participation Interest Survey (CMS-10817)
CMS-10817
HQR User Research Participation Survey
Hospital Quality Reporting User Research Participation Interest Survey (CMS-10817 revised)
CMS-10817
HQR User Research Participation Survey
Internet Quality Improvement and Evaluation System (IQIES) HCD User Research Form (CMS-10808)
CMS-10808
iQies HCD User Research Form
Internet Quality Improvement and Evaluation System (IQIES) Idea Portal
CMS-10810
Idea Portal
PY 23 QPP Submissions Intercept Survey (CMS-10838)
CMS-10838, CMS-10838
Submissions Intercept Survey Instrument
,
Submissions Intercept Survey Instrument
QPP Submissions Intercept Survey (CMS-10838)
CMS-10838
Submissions Intercept Survey Questions
Single Ease Question for User Insights on Hospital Quality Reporting (CMS-10800 revision))
CMS-10800
Single Ease Question for User Insights on Hospital Quality Reporting
Single Ease Question for User Insights on Hospital Quality Reporting (CMS-10800)
CMS-10800
HQR Touchpoints Survey
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
11,476
0
0
11,476
0
0
Annual Time Burden (Hours)
4,957
0
0
4,957
0
0
Annual Cost Burden (Dollars)
425,509
0
0
425,509
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Miscellaneous Actions
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
This is a new information collection.
Annual Cost to Federal Government:
$4,885,369
Does this IC contain surveys, censuses, or employ statistical methods?
No
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
Yes
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Denise King 410 786-1013 Denise.King@cms.hhs.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
09/11/2020