View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
3137-0081
ICR Reference No:
202011-3137-001
Status:
Historical Active
Previous ICR Reference No:
201710-3137-003
Agency/Subagency:
IMLS
Agency Tracking No:
Title:
Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection:
Revision of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
12/29/2020
Retrieve Notice of Action (NOA)
Date Received in OIRA:
11/17/2020
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
12/31/2023
36 Months From Approved
03/31/2021
Responses
9,854
0
9,854
Time Burden (Hours)
2,376
0
1,578
Cost Burden (Dollars)
69,154
0
43,985
Abstract:
In order to work continuously to ensure that our programs are effective and meet our customers’ needs, and consistent to the extent applicable with Executive Order 12862 and other Executive Order(s), the Institute of Museum and Library Services (IMLS) (hereafter “the Agency”) seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. By “qualitative feedback,” we mean information that provides useful insights into perceptions and opinions but not statistical surveys yielding quantitative results that can be generalized to the population of study. This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency’s programs. This feedback will provide insights into customer or stakeholder perceptions, experiences, and expectations; provide an early warning of issues with service; and/or focus attention on areas where communication, training, or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative, and actionable communications between the Agency and its customers and stakeholders. They will also enable feedback to contribute directly to the improvement of program management.
Authorizing Statute(s):
None
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
85 FR 56639
09/14/2020
30-day Notice:
Federal Register Citation:
Citation Date:
85 FR 73087
11/16/2020
Did the Agency receive public comments on this ICR?
Yes
Number of Information Collection (IC) in this ICR:
20
IC Title
Form No.
Form Name
Assessment of Audience Demand for Data Products for PL & SLAA Surveys: User Experience Interviews
Awareness and Utility Survey of IMLS Data Products for the Public Libraries Survey (PLS) and State Library Administrative Agency (SLAA) Survey
Awareness and Utility Survey 1
Awareness and Utility Survey
CX Survey for Soliciting Feedback on the 2023 IMLS G2S All States Conference
Customer Feedback Survey for the M4A Program Participating Museums
Customer satisfaction feedback survey on the IMLS G2S All States Conference
Empowering Readers, Empowering Citizens Convening Evaluation
Grants to States All States Conference Evaluation
G2S All States Conference Evaluation Form 1
Grants to States All States Conference Evaluation
IMLS Citizens and Readers Convening Travel Readiness Survey
IMLS Peer Reviewer Survey
MDL Team Collaboration Survey for Soliciting Feedback on the Museums for Digital Learning Project
Museum Leadership in Dynamic Times Convening Participant Satisfaction Survey
Museum Professionals Focus Groups for Soliciting Feedback on the Museums for Digital Learning Project
New SDC Orientation and Annual SDC Meeting Customer Satisfaction Surveys
New SDC Orientation and SDC Annual Meeting Evaluations
October 6, 2021 Nation-to-Nation Listening Session Feedback Survey
Planning the Crisis Management Toolkit: REopening Archives, Libraries, and Museums (REALM) Rubric for Stakeholder Groups Feedback
Crisis Management Toolkit Topics 1
Crisis Management Toolkit Topics
Quantitative Respondent Research for National Museum Survey Pilot
REALM Symposium Customer Experience Survey
Teacher Small Discussion Groups for Soliciting Feedback on the Museums for Digital Learning Project
Teacher Survey for Soliciting Feedback on the Museums for Digital Learning Project
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
9,854
9,854
0
0
0
0
Annual Time Burden (Hours)
2,376
1,578
0
798
0
0
Annual Cost Burden (Dollars)
69,154
43,985
0
25,169
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Miscellaneous Actions
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
increased salary
Annual Cost to Federal Government:
$47,538
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Connie Bodner 202 653-4636 cbodner@imls.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
11/17/2020
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