View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
3206-0276
ICR Reference No:
202011-3206-008
Status:
Historical Active
Previous ICR Reference No:
Agency/Subagency:
OPM
Agency Tracking No:
Title:
A 11 Section 280 CX/UX
Type of Information Collection:
New collection (Request for a new OMB Control Number)
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved with change
Conclusion Date:
12/30/2020
Retrieve Notice of Action (NOA)
Date Received in OIRA:
11/25/2020
Terms of Clearance:
OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, OPM must do the following: 1) provide a generic clearance template for each instrument; 2) if the agency is using multiple modes of collection (e.g. paper forms and electronic submissions) the same generic clearance template can be used but screen shots of electronic submissions and the paper forms must be provided; 3) each generic clearance template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument.
Inventory as of this Action
Requested
Previously Approved
Expiration Date
12/31/2023
36 Months From Approved
Responses
1,009,850
0
0
Time Burden (Hours)
252,975
0
0
Cost Burden (Dollars)
14,452,500
0
0
Abstract:
In March 2018, the Administration of President Trump launched the President’s Management Agenda (PMA) and established new Cross-Agency Priority (CAP) Goals. Excellent service was established as a core component of the mission, service, stewardship model that frames the entire PMA, embedding a customer-focused approach in all of the PMA’s initiatives. The PMA included a CAP Goal on Improving Customer Experience with Federal Services, with a primary strategy to drive improvements within 25 of the nation’s highest impact programs. This effort is supported by an interagency team and guidance in Circular A-11 requiring the collection of customer feedback data and increasing the use of industry best practices to conduct customer research.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards”
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
85 FR 135
07/14/2020
30-day Notice:
Federal Register Citation:
Citation Date:
85 FR 225
11/20/2020
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
22
IC Title
Form No.
Form Name
CX Survey RS
CX Survey V3
RSCX v3
RS CX
Early Career Marketplace
EC1, EC2, EC3, EC4
Screener
,
Testing Plan
,
Conversation Guide
,
Incentive Memo
FY 202X XX Quarter OPM Retirement Services Customer Satisfaction Survey
3206-0276
FY 202X XX Quarter OPM Retirement Services Customer Satisfaction Survey
Help Improve the Plan Comparison Tool
Hiring Experience Applicant Interview Guide
3206-0276
Hiring Experience Applicant Interview Guide
Life Experience: Birth and Early Childhood
Life Experience: Financial Hardship CX
OMB Life Experiences Approaching Retirement
OPM Retirement Services (RS) Services Online Survey
3206-0276
OPM Retirement Services (RS) Services Online Survey
OPM.gov and OPM Intranet Modernization User Engagement
CSS1
Customer Satisfaction Survey
RS CX Survey revised
RS CX v2
RS CX Survey revised
RS Survey
CSS1
Customer Satisfaction Survey
Recovering From a Disaster
Retirement Booklet Survey
RS Booklet
Survey
Retirement Services Online
RS SOL
Services Online Survey
USA Hire Assessment Satisfaction Survey
3206-0276
USA Hire Assessment Satisfaction Survey
USAJOBS A11 CX
USAJOBS CX
CX
USAJOBS Customer Satisfaction Survey
N/A
USAJOBS Customer Satisfaction Survey
USAJOBS HELPDESK
USAJOBS HELPDESK
USAJOBS HELPDESK
USAJOBS Help Desk Satisfaction Survey
N/A
USAJOBS Help Desk Satisfaction Survey
USAJOBS Vet Interactive UX
UX1
Vets Interactivity UX
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
1,009,850
0
0
1,009,850
0
0
Annual Time Burden (Hours)
252,975
0
0
252,975
0
0
Annual Cost Burden (Dollars)
14,452,500
0
0
14,452,500
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Changing Regulations
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Meeting CX and UX requirements for A11 Section 280 for Retirement and USAJOBS.
Annual Cost to Federal Government:
$14,527,495
Does this IC contain surveys, censuses, or employ statistical methods?
No
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
Yes
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Charles Conyers 202 606-0125 charles.conyers@opm.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
11/25/2020
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