View Information Collection Request (ICR) Package
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Certification
View Information Collection (IC) List
View Supporting Statement and Other Documents
Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1405-0193
ICR Reference No:
202012-1405-003
Status:
Historical Active
Previous ICR Reference No:
201804-1405-001
Agency/Subagency:
STATE/AFA
Agency Tracking No:
Title:
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
03/26/2021
Retrieve Notice of Action (NOA)
Date Received in OIRA:
12/22/2020
Terms of Clearance:
When submitting generics under this collection, the agency should alert OIRA on the same day as submission in ROCIS.
Inventory as of this Action
Requested
Previously Approved
Expiration Date
03/31/2024
36 Months From Approved
04/30/2021
Responses
2,000,000
0
1,000,000
Time Burden (Hours)
116,667
0
18,958
Cost Burden (Dollars)
0
0
0
Abstract:
The information collection activity will collect qualitative customer feedback in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery. This qualitative feedback will provide insights into customer perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers. It will also allow feedback to contribute directly to the improvement of program management.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
85 FR 42966
07/15/2020
30-day Notice:
Federal Register Citation:
Citation Date:
85 FR 81551
12/16/2020
Did the Agency receive public comments on this ICR?
Yes
Number of Information Collection (IC) in this ICR:
29
IC Title
Form No.
Form Name
Acceptance Facility Oversight Customer Service
American Citizen Services Survey
Customer Survey eGov pages
DDTC Beta Testing
DDTC User Group
DDTC Webinars
DECCS Industry Feedback
DECCS Self Service
DTAG One From Working Group
Exam Clinic Survey
Exhibit User Testing
Foreign Pres Center Survey
Immigrant Visa Applicant
Investigator Quality Questionnaire
J-! Secondary School Student Program Check-In
National Visa Center
Non-Immigrant Visa Applicant
Office of Public Engagement Survey
Passport and Visa Services
Product Use
Questionnaire Photo DS-160
Questionnaire for former Consular Fellows
Questions for Secure Live Photo
SEVIS Fee
Survey on Travel.gov
USDC Audience Experience Survey
USDC Front-end Evaluation
USDC Simulation
Usage of Travel.state.gov Plan International Travel
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
2,000,000
1,000,000
0
1,000,000
0
0
Annual Time Burden (Hours)
116,667
18,958
0
97,709
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Miscellaneous Actions
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
The annual burden was increased to 116,667 from 58,333 to capture the impact of COVID-19 on Department services.
Annual Cost to Federal Government:
$750,000
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Pamela Watkins 202 312-9611 watkinspk@state.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
12/22/2020
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