View Information Collection Request (ICR) Package

OMB Control No: 3060-1042	ICR Reference No: 202104-3060-002
Status: Historical Active	Previous ICR Reference No: 201902-3060-008
Agency/Subagency: FCC	Agency Tracking No: WTB
Title: Request for Technical Support - Help Request Form
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 04/16/2021
	Date Received in OIRA: 04/06/2021
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	04/30/2022	04/30/2022	04/30/2022
Responses	36,300	0	36,300
Time Burden (Hours)	5,082	0	5,082
Cost Burden (Dollars)	609,840	0	609,840

Abstract: This information collection will be used by the public for submitting electronic support requests in using Wireless Telecommunications Bureau (WTB) processes and computer applications. This includes issues, problems, and questions about using software used for licensing, applying for licenses, participate in Auctions for spectrum, and maintaining license information. This form will be submitted in lieu of free form email requests for support and will facilitate expedited processing of these requests by staff, resulting in a faster turn around for responses and correct answers. The Commission is seeking Office of Management and Budget (OMB) approval to revise this collection to include five additional data elements, FCC Registration Number, Call Sign, Antenna Registration Number, Facility ID and File Number. Today customers are asked to include this information as part of their narrative description and often neglect to include all the necessary information to process their request. This results in customer services representatives needing to contact the customers to obtain the additional details, which slows down case resolution. We do not anticipate these changes will impact the customer burden, since they will only need to include the information applicable to their request, and it was previous requested as part of the description field. The FCC is requesting three-year approval for this revised collection. Please see the non-substantive change request justification for the reason behind this change request to the Office of Management and Budget for review and approval.

Authorizing Statute(s): None

Citations for New Statutory Requirements: None

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 56842	11/14/2018
30-day Notice:	Federal Register Citation:	Citation Date:
	84 FR 2499	02/07/2019
Did the Agency receive public comments on this ICR? No

Number of Information Collection (IC) in this ICR: 2

IC Title	Form No.	Form Name
Request for Technical Support - Help Request Form
Request for Technical Support - Help Request Form

ICR Summary of Burden

	Total Approved	Previously Approved
Annual Number of Responses	36,300	36,300
Annual Time Burden (Hours)	5,082	5,082
Annual Cost Burden (Dollars)	609,840	609,840

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

Agency Contact: Dorothy Stifflemire 202 418-7349

View ICR - OIRA Conclusion