View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
2030-0051
ICR Reference No:
202106-2030-001
Status:
Historical Active
Previous ICR Reference No:
201711-2010-001
Agency/Subagency:
EPA/OMS
Agency Tracking No:
2434.99
Title:
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Renewal)
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
06/21/2021
Retrieve Notice of Action (NOA)
Date Received in OIRA:
06/21/2021
Terms of Clearance:
OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.”
Inventory as of this Action
Requested
Previously Approved
Expiration Date
05/31/2024
36 Months From Approved
Responses
180,000
0
120,000
Time Burden (Hours)
45,000
0
30,000
Cost Burden (Dollars)
0
0
0
Abstract:
This collection of information is designed to support multiple Agency efforts to gather information about its products and service delivery from the public and other stakeholders. The types of collections that this generic clearance covers include, but are not limited to, qualitative customer satisfaction surveys, observational testing, and focus groups. Subjects of study may include EPA conferences, workshops, trainings, webinars, and web resources as well as the interaction the public has with our helpdesks, processing centers, and educational outreach efforts. Getting such feedback in a timely manner is critical if the Agency is to know how and where it should focus while seeking to improve, or expand upon, its products and services. EPA shall comply with OMB’s requirements for activities approved under a generic clearance. Namely, they must be: voluntary; low burden and low-cost for both the respondents and the Federal Government; noncontroversial; targeted to respondents who have experience with the program or may have experience with the program in the near future; and abstain from collecting personally identifiable information (PII) to the greatest extent possible. Information gathered will be used internally for general service improvement and program management purposes and released publicly only in an anonymized or aggregated fashion. It will not be used in statistical analysis intended to yield results that can be generalized to the population of study nor will it be used to substantially inform influential policy decisions.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
85 FR 43236
07/16/2020
30-day Notice:
Federal Register Citation:
Citation Date:
86 FR 16208
03/26/2021
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
102
IC Title
Form No.
Form Name
LISS Partnership DEI/EJ Readiness Survey
6700-025
LISS Partnership DEI/EJ Survey
19th Annual EPA Drinking Water Workshop Attendee Survey of Satisfaction
6000-017, 6000-018
2022 EPA DW Workshop Evaluation Questions-In-person attendees
,
2022 EPA DW Workshop Evaluation Questions-virtual attendees
2024 Northeast West Plains PFAS Drinking Water Sampling Event
6700-024
NE West Plains PFAS Drinking Water Sampling Interest Questions
20th Annual EPA Drinking Water Workshop Attendee Survey of Satisfaction
6000-027
Evaluation Survey: EPA Annual Drinking Water Workshop: Small System Challenges and Solutions
Annual EPA Drinking Water Workshop Breakout Focus Groups Facilitation Questions and Attendee Survey of Satisfaction
5900-524, 5900-525
Evaluation Survey: 18th Annual EPA Drinking Water Workshop: Small System Challenges and Solutions
,
Survey/Evaluation Questions for DW Workshop
Brownfields Minimizing Displacement Technical Assistance Participant Satisfaction Survey
6200-030
Minimizing Displacement Resulting from Brownfields Assessment, Cleanup and Reuse
CORE Survey Questions (Students, Adults, and Community)
6100-076
Core Survey
Campus RainWorks Challenge Survey
5800-051
Campus RainWorks Survey
Central Data Exchange (CDX) Customer Satisfaction Survey
5800-018
CDX Customer Satisfaction with Program Services
Central Data Exchange (CDX) Help Desk Survey
5800-019
CDX Help Desk Survey
Channelview ISD Teacher discussion to identify project priorities and needs for the 2024-25 school year
Clean Air Markets Division Beta Testing Survey
5800-058
CAMD’s Clean Air Markets Program Data Beta Testing Survey
Climate & Sustainability Event Survey for the GPCOG EJG2G Community Resilience Program
6700-031
Climate & Sustainability Event Survey
Climate and Economic Justice Screening Tool (CJEST) Site Satisfaction and Data Set Survey
N/A
CEJST Consolidated Survey
Community Change Technical Assistance
5800-089
Environmental and Climate Justice Community Change Technical Assistance Request Form
Crisfield Resilience Academy
6000-023, 6000-024, 6000-025, 6000-026
CRISFIELD RESILIENCE ACADEMY: PRE-SURVEY QUESTIONS
,
CRISFIELD RESILIENCE ACADEMY: POST-SURVEY QUESTIONS
,
Crisfield Resilience Academy Session Evaluation
,
Crisfield 6-month Post-Academy Interview Protocol
Customer Satisfaction Survey for EPA's Adaptation Resource Center (ARC-X)
5800-086
ARC-X User Satisfaction Survey
Customer Satisfaction Survey for Healthier School Environments Workshops
5800-040
HEALTHIER SCHOOL ENVIRONMENTS WORKSHOP CUSTOMER SATISFACTION SURVEY
Customer Satisfaction Survey for Lead Awareness in Indian Country: Keeping our Children Healthy! Curriculum (Lead Awareness Curriculum) Train-the-Trainer Sessions
Customer Satisfaction Survey for State Government Officials that Participated in the Office of Research and Development's FY2019-2022 Strategic Research Planning and Implementation Process
5800-041
ORD State Engagement Feedback Survey
Customer Satisfaction Survey for the America Recycles Events
6200-021
America Recycles 2020 Event Survey & Pledge Signer Input
Customer Satisfaction Surveys for Feedback on Technical Assistance to Brownfield Communities
6200-031
Technical Assistance to Brownfield Communities – Evaluation Questions
Customer Satisfaction Surveys for feedback on the Community, Equity and Resiliency (CER) Regional Roadshow Events
5800-090
Community, Equity and Resiliency (CER) Regional Roadshow Events Survey
Customer Satisfaction Surveys for intake of the EJ TCTACs
5800-091, 5800-092, 5800-093
EJ TCTAC Intake Form Center A
,
EJ TCTAC Intake Form Center B
,
EJ TCTAC Intake Form Center C
Customer Satisfaction Surveys for the Pesticide Safety Education Funds Management Program
9600-056
Customer Satisfaction Survey: Pesticide Safety Education Funds Management Program
Cuyahoga County Board of Health Feedback Activity during Health Impact Assessment Training Sessions
HIA Training Feedback Storytelling Activity
6700-082
DSIMB – ICIS Customer Support Post Training Survey
5800-081
DSIMB Standard Post-Training Questions
Data Completeness Survey for NPDES Significant Noncompliance National Compliance Initiative's Integrated Compliance Information System
5800-079
SNC NCI ICIS-NPDES Data Completeness Survey
ECHO Post Training Survey Questions
5800-037
ECHO Post Training Survey Questions
ECHO Tools Survey
5800-0085
ECHO Tool Survey Questions
EJScreen 2022 Impact Survey
5800-016
EJScreen 2022 Impact Survey
EPA Docket Center Customer Satisfaction Survey
5800-003
Customer Service Survey
EPA OECA Career Fair Outreach and Information Group Survey
5800-071
EPA OECA Career Fair Outreach and Information Group Survey
EPA OECA Career Fair and Career Fair Website Survey
5800-072
EPA OECA Career Fair and Career Fair Website Survey
EPA Water Quality Standards Academy Student Course Evaluation
5800-047
Water Quality Standards Academy Evaluation Form
EnviroAtlas Survey
5800-007
EnviroAtlas Survey
Environmental Protection Agency Federal Technology Transfer Act Questionnaire
5800-060
Federal Technology Transfer Act Questionaire
Equitable Resilience Builder Tool Feedback Survey
6000-030
Equitable Resilience Builder Tool Feedback Survey
Equitable Resilience Technical Assistance
5800-088
Equitable Resilience Technical Assistance for Community Change Grants - Request Form
Evaluating Diesel Emissions Reduction Act (DERA) Program Customer Satisfaction in EPA Regions 9 and 10
5800-0012
Evaluating Diesel Emissions Reduction Act (DERA) Program Customer Satisfaction in EPA Regions 9 and 10
Evaluating the Pilot Los Angeles Public Library Sensor Loan Program: Patron Air Sensor Use Component
5800-013
Los Angeles Public Library Patron Air Sensor Loan Survey
Evaluation Forms for the National Tanks Conference and Expo
5800-043, 5800-044
Individual Session Evaluation Form 27th National Tanks Conference and Expo
,
Conference Evaluation Form 27th National Tanks Conference and Expo
Evaluation of Environmental Collaboration and Conflict Resolution (ECCR) Services and Training at EPA
5800-028, 5800-031, 5800-022, 5800-020, 5800-024, 5800-023, 5800-025, 5800-026, 5800-027, 5800-029, 5800-030, 5800-032, 5800-033, 5800-034, 5800-035, 5800-036
Agreement Seeking Case Lead Administrative Proceeding Evaluation Survey
,
Agreement Seeking Case Lead Agency Decision Evaluation Survey
,
Agreement Seeking Case Lead Judicial Proceeding Evaluation Survey
,
Agreement Seeking Participant Administrative Proceeding Evaluation Survey
,
Agreement Seeking Participant Agency Decision Evaluation Survey
,
Agreement Seeking Participant Judicial Proceeding Evaluation Survey
,
Facilitated Dialogue Participant Questionnaire
,
Follow-up Effects Survey Case Lead Administrative Proceeding
,
Follow-up Effects Survey Case Lead Agency Decision
,
Follow-up Effects Survey Case Lead Judicial Proceeding
,
Follow-up Effects Survey Participant Administrative Proceeding
,
Follow-up Effects Survey Participant Agency Decision
,
Follow-up Effects Survey Participant Judicial Proceeding
,
Long Term Group Facilitation Participant Questionnaire
,
Meeting Facilitation Questionnaire
,
Training Evaluation Survey
Feedback Survey: NWEJC Launch Event
5800-095
Feedback Survey: Northwest Environmental Justice Center Launch Event
Feedback survey for participants of Healthy Homes and ECO Neighborhoods' learning experiences
6700-034, 6700-035
Healthy Homes and ECO Neighborhoods Survey
,
Healthy Homes Assessment and Energy Audit Feedback
Focus Group on Better Methods of Communicating Pesticide Label Information in Spanish
Focus groups for feedback on the EJ TCTACs
Great Lakes AOC Project Area Community Use and Benefits Site User Satisfaction Survey
5800-049
Site User Satisfaction Survey
Greening Urban Neighborhoods from the Ground Up
6700-010
Far Eastside Survey
Groundwork USA Nonprofit Technical Assistance Grant Satisfaction Surveys
6200-033
Groundwork USA Nonprofit Technical Assistance Grant Customer Satisfaction Survey
Guest Speaker Survey
5800-039
Guest Speaker Survey
Gulf of Mexico Division Funding Opportunities
6700-912
Gulf of Mexico Division Funding Opportunities
Helpdesk Customer Satisfaction Survey for the Integrated Compliance Information System (ICIS) and the National Pollutant Discharge Elimination System (NPDES) eReporting Tools (NeT, NeTDMR)
5800-010
Helpdesk Customer Satisfaction Survey for the Integrated Compliance Information System (ICIS) and the National Pollutant Discharge Elimination System (NPDES) eReporting Tools (NeT, NeTDMR)
Homeowner Perceptions, Barriers, and Intentions to Install a Living Shoreline Interview
Homeowner Perceptions, Barriers, and Intentions to Install a Living Shoreline Survey
6700-028, 6700-027
Homeowner Perceptions, Barriers, and Intentions to Install a Living Shoreline 1st Survey
,
Homeowner Perceptions, Barriers, and Intentions to Install a Living Shoreline 2nd Survey
Impact Analysis Questions for Communities in the Southeast New England Program Network (SNEP)
6700-011
Impact Analysis Questions for Communities
Industrial Stormwater Sector-Specific Fact Sheets Meetings for the Multi-Sector Industrial Stormwater Permit (MSGP)
5900-577
Webcasts for Potential Updates to the Fact Sheets Associated with the Environmental Protection Agency’s Multi-Sector General Permit FY 2022
Interview Questions for the Integrated Compliance Information System (ICIS) Concept of Operations Business Requirements
LRRP Survey - Enhancing Lead Safe Work Practices Through Education and Outreach (ELSWPEO
5800-076
Renovation, Repair and Painting Training Course Participant Survey
Land Revitalization Technical Assistance program (LRTA) Customer Satisfaction Survey
6200-035
Land Revitalization Technical Assistance to Brownfields Communities (LRTA) – Evaluation Questions
Lower Duwamish Waterway Superfund Site Institutional Control Implementation Assurance Plan (ICIAP) "Fun to Catch, Toxic to Eat" Programmatic Evaluation Forms
6700-013, 6700-014, 6700-015, 6700-016, 6700-017, 6700-018, 6700-019, 6700-020, 6700-021, 6700-022, 6700-023
Public Health Seattle & King County EPA Outreach Event Survey
,
Moms and Caregivers Self-Assessment (Multiple Languages)
,
Moms and Caregivers Pledges (Multiple Languages)
,
Moms and Caregivers Mini Quiz (Multiple Languages)
,
Moms and Caregivers Background Survey (Multiple Languages)
,
Fishers Workshop PRE-Survey (Multiple Languages)
,
Fishers Workshop POST-Survey (Multiple Languages)
,
Fishers Workshop Pledges (Multiple languages)
,
CHA Behavior Survey
,
Pre-Assessment of CHAs-in-Training
,
Post-Assessment of CHAs-in-Training
NAMs Training Survey
6000-019, 6000-020
NAMs Training: Registration / Pre-Training
,
NAMs Training: Feedback (Post-Training
OEJECR EJ Grantee Post-Orientation Feedback Survey
5800-094
OEJECR EJ Grantee Post-Orientation Feedback Survey
ORD Digital Design Industry Feedback
5800-061
Research Participant Agreement and Consent Notice
ORD Digital Design System Usability Evaluation Survey
5800-062
Research Participant Agreement and Consent Notice
ORD Digital Design System Usability Evaluation Survey Follow-up
5800-062
ORD Digital Design System Usability Evaluation Survey Follow up Survey Instruments
Office of Acquisition Solutions (OAS) Online FOIA Survey
5800-064
Office of Acquisition Solutions (OAS) Online FOIA Survey
Office of Administrative Law Judges Alternative Dispute Resolution Process User Survey
5800-017
User Survey
Office of Research & Development's EPA Tools & Resources Webinar Series and EPA Science Training Webinars - Attendee Satisfaction Survey
5800-020
EPA Tools & Resources Webinar Series and EPA Science Training Webinars Evaluation Form
Office of Research and Development Science Matters Newsletter Customer Satisfaction Survey
5800-011
Science Matters Survey
Office of Research and Development/Office of Water (ORD/OW) Small Systems Webinar Series Attendee Survey of Satisfaction
5800-042
EPA's Small Drinking Water Systems Webinar Series Survey
Oʻahu Climate Champions Final Reflection
6700-030
Climate Champion Final Reflection
Oʻahu Climate Champions Monthly Reflections
6700-029
Climate Champion Monthly Reflection
Pipe Up Campaign Phase 3: Campaign Message Testing
Planning with Structured Decision Making/DASEES
5800-059
Planning with Structured Decision Making/DASEES
Post-Training Survey - Enhancing Lead Safe Work Practices Through Education and Outreach (ELSWPEO)
5800-074
Lead Awareness Curriculum Train-the-Trainer Survey
Post-webinar Survey Enhancing Lead Safe Work Practices Through Education and Outreach (ELSWPEO)
5800-075
Understanding Lead Webinar Survey
Pre-Training Survey - Enhancing Lead Safe Work Practices Through Education and Outreach (ELSWPEO)
5800-073
Community Lead Awareness Survey
Pretesting Outreach Materials for Fish Consumption Advisories to Reach Vulnerable Populations
6100-082, 6100-081
Discusion Guide - Pretesting Outreach Materials for Fish Consumption Advisories to Reach Vulnerable Populations
,
Screener - Pretesting Outreach Materials for Fish Consumption Advisories to Reach Vulnerable Populations
Pretesting Outreach Materials for Fish Consumption Advisories to Reach Vulnerable Populations
Pretesting Outreach and Web Materials for Fish Consumption Advisories
5800-015, 5800-14
Final Screener
,
Discussion Guide
Survey Soliciting Input for Vision 2032 Plan
Survey Tool Soliciting Input for Narragansett Bay Estuary Program's Diversity, Equity, Inclusion, and Justice Assessment
Survey for Smart Growth Network Quarterly Discussions
5800-087
Customer Service Questions for Smart Growth Network Quarterly Discussion
Survey for feedback on Spring 2022 Region 5 State and Tribal Wetland Meeting
5800-065
Tribal Survey Questions
Survey of Certification Plan and Reporting Database Users – Evaluating User Access
2010-0042
Survey of Certification Plan and Reporting Database Users – Evaluating User Access
TRI National Analysis Website Customer Satisfaction Survey
9600-031
Toxics Release Inventory (TRI) National Analysis User Survey
TRI-MEweb Customer Survey (Toxic Release Inventory – Made Easy Web)
5800-045
RY 2020 TRI-MEweb Application User Survey
Technical Assistance Survey for Support Under the Bipartisan Infrastructure Law (BIL)
5900-577
Technical Assistance Survey for Support Under the Bipartisan Infrastructure Law (BIL)
Technical Assistance Survey for Support Under the Bipartisan Infrastructure Law (BIL)
6100-077
Technical Assistance Survey for Support Under the Bipartisan Infrastructure Law (BIL) FY 2022
Technical Assistance Survey for Support Under the Bipartisan Infrastructure Law (BIL) v. 3
6100-078
Water Infrastructure Technical Assistance Request Form
Toxics Release Inventory (TRI) Program Website Customer Satisfaction Survey
5800-046
2021 TRI Website Satisfaction Survey
Train-the-Trainer 6-month Post-Survey – Community Lead Awareness segment of Enhancing Lead Safe Work Practices Through Education and Outreach (ELSWPEO-CLA)
9600-036
Lead Awareness Curriculum Session Train-the-Trainer Follow-up Survey
Train-the-Trainer Post-Survey – Community Lead Awareness segment of Enhancing Lead Safe Work Practices Through Education and Outreach (ELSWPEO-CLA)
9600-035
Train-the-Trainer Post-Survey
Train-the-Trainer Pre-Survey – Community Lead Awareness segment of Enhancing Lead Safe Work Practices Through Education and Outreach (ELSWPEO-CLA)
9600-033
Train-the-Trainer Pre-Survey
Understanding Lead Post-Survey – Community Lead Awareness segment of Enhancing Lead Safe Work Practices Through Education and Outreach (ELSWPEO-CLA)
9600-034
Understanding Lead Post-Survey
Understanding Lead Pre-Survey – Community Lead Awareness segment of Enhancing Lead Safe Work Practices Through Education and Outreach (ELSWPEO-CLA)
9600-032
Understanding Lead Pre-Survey
User interviews to support the development of a redesigned epa.gov/data web area
5800-084
Script for user interviews to support the development of a redesigned epa.gov/data web area
User interviews to support the development of a revamped epa.gov/data web area
Viburnum Trend Lead Haul Roads, Operable Unit 2 – St. Joe Minerals Corp, City of Viburnum Superfund Site Community Survey
5800-050
Viburnum Trend Lead Haul Roads, Operable Unit 2 – St. Joe Minerals Corp, City of Viburnum Superfund Site Community Survey
e-Manifest Electronic Manifest Questionnaire
5800-048
e-Manifest Electronic Manifest Questionnaire
eGRID Customer Satisfaction Survey
5800-038
eGRID User Satisfaction Survey
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
180,000
120,000
0
0
60,000
0
Annual Time Burden (Hours)
45,000
30,000
0
0
15,000
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
The number of anticipated responses and total burden hours have been adjusted upward by 50% to accommodate continued growth of the Agency’s use of this generic collection.
Annual Cost to Federal Government:
$18,000
Does this IC contain surveys, censuses, or employ statistical methods?
No
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Mark Purdy 202 566-2792
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
03/31/2021
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