View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View ICR - OIRA Conclusion
OMB Control No:
2132-0564
ICR Reference No:
202106-2132-001
Status:
Historical Active
Previous ICR Reference No:
201710-2132-001
Agency/Subagency:
DOT/FTA
Agency Tracking No:
Title:
Survey of FTA Stakeholders
Type of Information Collection:
Revision of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
10/26/2021
Retrieve Notice of Action (NOA)
Date Received in OIRA:
08/27/2021
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
10/31/2024
36 Months From Approved
10/31/2021
Responses
6,454
0
1,188
Time Burden (Hours)
808
0
1,188
Cost Burden (Dollars)
0
0
0
Abstract:
The information collection request is for a revision of a currently approved collection under OMB control number 2132-0564 “Survey of FTA Stakeholders". This is a revision due to changes to methodology that include an effort to increase stakeholder feedback by expanding the number of potential survey respondents universe from the 1,188 CEO's and senior executives as done in previous years to include the addition of over 4500 other managers and professional staff that have direct interaction with FTA. The revision also includes a decrease in burden hours due to FTA utilizing survey analytics to appropriately determine the exact amount of time spent filling out the survey. This is a voluntary collection of information via a survey that is distributed on a biennial basis. The survey provides FTA decision makers with the information necessary to determine current levels of service, establish realistic service delivery standards and opportunities for improvement, and establish mechanisms for ongoing monitoring of customer satisfaction. The information collected from FTA's grantees helps ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. The entities that will respond to the "Rating FTA Services to its Customers" survey include the CEO's, CFO's Executive Director as well as professional stuff to include engineers, urban planners, grant managers at public and private transit operators, state agencies and Metropolitan Planning Organizations across the country. As required, the supporting statement A, supporting statement B, survey instrument, methodology, and checklist was submitted for review and received approval from DOT's Office of Bureau for Transportation Statistics (BTS) on July 16, 2021.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Customer Service
EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
86 FR 16442
03/29/2021
30-day Notice:
Federal Register Citation:
Citation Date:
86 FR 47366
08/24/2021
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
2
IC Title
Form No.
Form Name
Survey of FTA Stakeholders - Group A (CEO's and Exec. Officers)
Survey of FTA Stakeholders Group B (Other Transit Professional Staff - urban planners, engineers, etc.)
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
6,454
1,188
0
5,266
0
0
Annual Time Burden (Hours)
808
1,188
0
-380
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Miscellaneous Actions
Burden decreases because of Program Change due to Agency Discretion:
Yes
Burden Reduction Due to:
Miscellaneous Actions
Short Statement:
The estimated number of respondents is 6,454, an increase of 5,266 respondents from the previous request of 1,188 respondents. There is an increase in the number of respondents due to FTA’s efforts to expand outreach to a broader cross-section of FTA stakeholders. Respondents are split into two groups. Group A includes Chief Executive Officers (CEOs) and other executive leaders of transit agencies, state DOTs, and other FTA stakeholders. Group B includes unit supervisors and professional staff such as engineers, urban planners and budget analysts from the same organizations. The previous IC only targeted respondents in Group A. The current IC targets respondents in both Group A and Group B. To further expand stakeholder outreach, FTA accessed an additional database, and allowed multiple respondents to submit responses from a single organization. Previously, since only CEOs or other top executive leader of an organization responded, there could be only one response per organization because there is only one top executive leader per organization. However, the expansion of the target population to other labor categories allows multiple people from the same organization to respond to the survey (CEO, engineer, urban planner, etc.). There is a decrease in the estimated annual total burden hours, despite the increase in number of respondents, in large part because FTA found through outreach efforts that respondents actually spent less time interacting with the previous survey than estimated. In addition to stakeholder outreach outlined in #8 of the supporting statement, in 2019, FTA utilized survey analytics to appropriately determine the amount of time spent filling out the survey. Survey data analytics showed that respondents spent approximately 8-10 minutes interacting with the survey, instead of the previously estimated 1 hour. Including time spent accessing technology and systems, and retrieving, validating and verifying information, the estimated burden hours per respondent was revised from 1 hour to 15 minutes. Total cost to the government increased, primarily due to additional estimated staff project time, and also to reflect current labor rates. Total cost for respondents increased due to the increase in number of respondents.
Annual Cost to Federal Government:
$6,511
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Alexandria Galanti 202 366-5129
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
08/27/2021
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