View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
3170-0024
ICR Reference No:
202108-3170-001
Status:
Historical Active
Previous ICR Reference No:
201808-3170-009
Agency/Subagency:
CFPB
Agency Tracking No:
GICP MASTER
Title:
Generic Information Collection Plan for the Collection of Qualitative Feedback on Bureau Service Delivery
Type of Information Collection:
No material or nonsubstantive change to a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
08/05/2021
Retrieve Notice of Action (NOA)
Date Received in OIRA:
08/04/2021
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
05/31/2022
05/31/2022
05/31/2022
Responses
250,000
0
80,000
Time Burden (Hours)
29,000
0
9,000
Cost Burden (Dollars)
0
0
0
Abstract:
This generic information collection plan provides for the collection of qualitative feedback from consumers, financial institutions, and stakeholders on a wide range of services the Bureau provides in an efficient, timely manner, in accordance with the Bureau's commitment to improving service delivery. By qualitative feedback, the Bureau means information that provides useful insights on, for example, comprehension, usability, perceptions, and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. The Bureau expects this feedback to include insights into consumer, financial institution, or stakeholder perceptions, experiences, and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative, and actionable communications between the Bureau and consumers, financial institutions, and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.
Authorizing Statute(s):
None
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
83 FR 49368
10/01/2018
30-day Notice:
Federal Register Citation:
Citation Date:
84 FR 11288
03/26/2019
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
25
IC Title
Form No.
Form Name
Bureau of Consumer Financial Protection Customer Satisfaction Survey
Buying a House User Questions
CFPB Annual Survey to Advisory Committee Members
CFPB Employer Customer Satisfaction Survey
N/A
CFPB Employer Customer Satisfaction Survey
CFPB v CFLA Claims Worksheet
N/A
CFPB v CFLA Claims Worksheet
CFPB v Timemark Claims Worksheet
N/A
CFPB v Timemark Claim Worksheet
Consumer Education Email Sign-Up Form
DI00924
Email Sign-up Form screenshots
Consumer Response Call Center Satisfaction Survey
Cybersecurity Skills Gap Survey
Cybersecurity Skills Gap Survey
Emergency Rental Assistance Interactive Tool Creation and User Research
Feedback on the Use of the Your Money, Your Goals Toolkit
General Audience Screener for Testing Usability of CFPB Consumer Touchpoints
Grad Path Pilot Feedback
Homepage Visual Concept and Usability Testing
Howard Law Redress Claim Form
N/A
CFPB v Howard Law Claim Form
Managing Someone Else's Money User Testing
Money Smart for Older Adults Train-the-Trainer Session Feedback Form and Money Smart for Older Adults Participant Evaluation Form (English and Spanish)
Office of Civil Rights (OCR) Customer Feedback Surveys
Online Compliance Guidance Materials User Satisfaction Survey
Recruitment Screener for Buying a House Project User Experience Testing
Savings Initiative: Training Survey
Usability Testing Plan: Family College Planning Tools
User Research with African-American, Hispanic, and Rural Consumers
Video Games and Apps: Focus Groups
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
250,000
80,000
0
0
170,000
0
Annual Time Burden (Hours)
29,000
9,000
0
0
20,000
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
The Consumer Financial Protection Bureau requests that OMB approves the “Generic Information Collection Plan for the Collection of Qualitative Feedback on Bureau Service Delivery” information collection (OMB Control No. 3170-0024) for an increase to the maximum allowable burden for use on generic information collection activities. Currently, OMB Control No. 3170-0024 is approved to maximally allow: • 80,000 responses (Total Number of Responses) • 9,000 hours (Total Time Burden) We are requesting that these respective limits are raised to: • 250,000 responses (Total Number of Responses) • 29,000 hours (Total Time Burden) This request is due to sharply increasing Bureau activities that are and will be implicating OMB Control Number 3170-0024 into the foreseeable future. The Bureau is making no program changes nor changes to the nature of planned activities submitted under OMB Control Number 3170-0024. This request reflects only an increased amount of the sort of Bureau activities for which OMB Control Number 3170-0024 was intended.
Annual Cost to Federal Government:
$0
Does this IC contain surveys, censuses, or employ statistical methods?
No
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
Yes
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Anthony May 202 502-6458 anthony.may@ferc.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
08/04/2021
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