View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1090-0008
ICR Reference No:
202109-1090-002
Status:
Historical Active
Previous ICR Reference No:
201805-1090-003
Agency/Subagency:
DOI/ASPMB
Agency Tracking No:
1090-0008
Title:
E-Government Website Customer Satisfaction Surveys
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved with change
Conclusion Date:
10/25/2021
Retrieve Notice of Action (NOA)
Date Received in OIRA:
09/21/2021
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
10/31/2024
36 Months From Approved
10/31/2021
Responses
1,250,000
0
1,250,000
Time Burden (Hours)
60,417
0
52,083
Cost Burden (Dollars)
0
0
0
Abstract:
This is a request for a three-year extension of the generic clearance to conduct customer satisfaction surveys for federal government websites. This was formerly known as the American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Survey. The contractor that has provided the service for over a decade, ForeSee, is now using a derivative of the ACSI methodology called Customer Experience Analytics or CXA. This extension will allow for continued use of a data-driven and statistically valid approach to understanding customer satisfaction with agency websites, which are playing a strategic role of ever-increasing importance. The ultimate objective is to help agencies become more citizen-centric and achieve higher levels of citizen trust and confidence.
Authorizing Statute(s):
None
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
86 FR 21762
04/23/2021
30-day Notice:
Federal Register Citation:
Citation Date:
86 FR 52494
09/21/2021
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
97
IC Title
Form No.
Form Name
20297 SEC Main Mobile_updated by Michelle_02022021_DOT
20297 SEC Main Mobile_updated by Michelle_02022021
20297 SEC Main Mobile_updated by Michelle_02022021_DOT
20297 SEC Main Web Browse_updated by Michelle Feb 02 2021_DOT
20297 SEC Main Web Browse_updated by Michelle Feb
20297 SEC Main Web Browse_updated by Michelle Feb 02 2021_DOT
20807 US Mint Desktop Survey 3-29-2022
20807 US Mint Desktop Survey 3-29-2022
20807 US Mint Desktop Survey 3-29-2022
20807 US Mint Desktop survey
20807 US Mint Desktop survey
20807 US Mint Desktop survey
20807 US Mint Mobile Survey 3-29-2022
20807 US Mint Mobile Survey 3-29-2022
20807 US Mint Mobile Survey 3-29-2022
20807 US Mint Mobile survey
20807 US Mint Mobile survey
20807 US Mint Mobile survey
30689 2020 TDC Appeals Secure Messaging Survey vfinal2
30689 2020 TDC Appeals Secure Messaging Survey vf
30689 2020 TDC Appeals Secure Messaging Survey vfinal2
30689 EITC Foresee survey questions 08182020
30689 EITC Foresee survey questions 08182020
30689 EITC Foresee survey questions 08182020
30689 Field Assistance Taxpayer Experience Survey_Revised 1-20-22
30689 Field Assistance Taxpayer Experience Survey_
30689 Field Assistance Taxpayer Experience Survey_Revised 1-20-22
30689Copy of IRS Free File survey
30689Copy of IRS Free File survey
30689Copy of IRS Free File survey
30689TEOS Survey 2020-05-05 IRS
30689TEOS Survey 2020-05-05 IRS
30689TEOS Survey 2020-05-05 IRS
30715 2021 Proposed-Revision_VHA_Medical_Centers_Questionnaire Nov_3_2021
30715
30715 2021 Proposed-Revision_VHA_Medical_Centers_Questionnaire Nov_3_2021
30723 Q_NRC_Mobile_20210319_DOT
30723 Q_NRC_Mobile_20210319_DOT
30723 Q_NRC_Mobile_20210319_DOT
30723 Q_NRC_Web_Browse_2019-10-23_DOT
30723 Q_NRC_Web_Browse_2019-10-23_DOT
30723 Q_NRC_Web_Browse_2019-10-23_DOT
30724 CMS - InsureKidsNow_20180910_DOT
30724 CMS - InsureKidsNow_20180910_DOT
30724 CMS - InsureKidsNow_20180910_DOT
30724 2021 Medicaid.gov Feedback Survey
30724
30724 2021 Medicaid.gov Feedback Survey
30724 Medicaid.gov Feedback Survey
30724 Medicaid.gov Feedback Survey
30724 Medicaid.gov Feedback Survey
30724 Q_Medicaid.gov_updated by Michelle July 14 2020
30724 Q_Medicaid.gov_updated by Michelle July 14 2
30724 Q_Medicaid.gov_updated by Michelle July 14 2020
30733 1090-0008 Feedback Survey Mapping Doc - Contact Us
Contact Us
30733 1090-0008 Feedback Survey Mapping Doc - Contact Us
30733 1090-0008 Feedback Survey Mapping Doc - Granicus
Granicus
30733 1090-0008 Feedback Survey Mapping Doc - Granicus
30733 1090-0008 Feedback Survey Mapping Doc - Webinars
Webinars
30733 1090-0008 Feedback Survey Mapping Doc - Webinars
30733 1090-0008 Feedback Survey Mapping Doc - datums - geospatial summit
geospatial summit
30733 1090-0008 Feedback Survey Mapping Doc - datums - geospatial summit
30733 1090-0008 Feedback Survey Mapping Doc - geodesy.noaa.gov
geodesy.noaa.gov
30733 1090-0008 Feedback Survey Mapping Doc - geodesy.noaa.gov
30736 NOAA Fisheries Mobile Informational_2020_12_17
30736 NOAA Fisheries Mobile Informational_2020_12_
30736 NOAA Fisheries Mobile Informational_2020_12_17
30739 FEMA NFIP_Claim Start Functional 02_08_2022_DOT
30739 FEMA NFIP_Claim Start Functional 02_08_2022_
30739 FEMA NFIP_Claim Start Functional 02_08_2022_DOT
30739 NFIP Claim Adjustment_10_05_2021_DOT
30739 NFIP Claim Adjustment_10_05_2021_DOT
30739 NFIP Claim Adjustment_10_05_2021_DOT
30739 Q_FEMA NFIP_Claim Examination_02072022_DOT
30739 Q_FEMA NFIP_Claim Examination_02072022_DOT
30739 Q_FEMA NFIP_Claim Examination_02072022_DOT
30739 Q_FEMA_NFIP_Adjuster Claims Process_20211005_DOT (1)
30739 Q_FEMA_NFIP_Adjuster Claims Process_20211005
30739 Q_FEMA_NFIP_Adjuster Claims Process_20211005_DOT (1)
30802 DLA Web Browse_updated by Michelle Jan 18 2022
30802 DLA Web Browse_updated by Michelle Jan 18 20
30802 DLA Web Browse_updated by Michelle Jan 18 2022
30807 Q_NIH News in Health Survey_12-20-21_DOT
30807 Q_NIH News in Health Survey_12-20-21_DOT
30807 Q_NIH News in Health Survey_12-20-21_DOT
30807 NIH News in Health Survey_12.14.21
30807 NIH News in Health Survey_12.14.21
30807 NIH News in Health Survey_12.14.21
30807 Survey Change Draft-2.11.22
30807 Survey Change Draft-2.11.22
30807 Survey Change Draft-2.11.22
30807, Salud.NIH.gov Desktop survey
30807
30807, Salud.NIH.gov Desktop survey
30809 Q_ABMCv2_Web_Browse_20160411_DOT
30809 Q_ABMCv2_Web_Browse_20160411_DOT
30809 Q_ABMCv2_Web_Browse_20160411_DOT
30813 Q_NHLBI_Browse V2_20211007_DOT
30813 Q_NHLBI_Browse V2_20211007_DOT
30813 Q_NHLBI_Browse V2_20211007_DOT
30818 EPA Web Browse_20210628_DOT
30818 EPA Web Browse_20210628_DOT
30818 EPA Web Browse_20210628_DOT
30820 Q VAMyHealtheVet Mobile_1-5-2022 by Chris Nelson
30820 Q VAMyHealtheVet Mobile_1-5-2022 by Chris Ne
30820 Q VAMyHealtheVet Mobile_1-5-2022 by Chris Nelson
30820 Q VAMyHealtheVet Web Browse_1-5-2022 by Chris Nelson
30820 Q VAMyHealtheVet Web Browse_1-5-2022 by Chri
30820 Q VAMyHealtheVet Web Browse_1-5-2022 by Chris Nelson
30825 Q_NIDCR_Web_Browse_updated_01042021_DOT
30825 Q_NIDCR_Web_Browse_updated_01042021_DOT
30825 Q_NIDCR_Web_Browse_updated_01042021_DOT
30825 Q_NIDCR_Mobile_Browse_ updated by Shawn_05-05-2022
30825 Q_NIDCR_Mobile_Browse_ updated by Shawn_05-0
30825 Q_NIDCR_Mobile_Browse_ updated by Shawn_05-05-2022
30825 Q_NIDCR_Web_Browse_updated by Shawn_05_05_2022
30825 Q_NIDCR_Web_Browse_updated by Shawn_05_05_20
30825 Q_NIDCR_Web_Browse_updated by Shawn_05_05_2022
30830 Copy of Q_USITC_02102021_DOT (1)
30830 Copy of Q_USITC_02102021_DOT (1)
30830 Copy of Q_USITC_02102021_DOT (1)
30838 Q_FBI_Web_Browse_20170206_DOT
30838 Q_FBI_Web_Browse_20170206_DOT
30838 Q_FBI_Web_Browse_20170206_DOT
30841 Q_DOS Main Mobile_20210708_DOT
30841 Q_DOS Main Mobile_20210708_DOT
30841 Q_DOS Main Mobile_20210708_DOT
30841 Q_DOS Main Web Browse V3_20210610_DOT
30841 Q_DOS Main Web Browse V3_20210610_DOT
30841 Q_DOS Main Web Browse V3_20210610_DOT
30908 SSA Mobile Wages Questionnaire 1-27-2022
30908 SSA Mobile Wages Questionnaire 1-27-2022
30908 SSA Mobile Wages Questionnaire 1-27-2022
30916 Q_NIDDK Mobile v2_updated 02-15-2022_DOT
30916 Q_NIDDK Mobile v2_updated 02-15-2022_DOT
30916 Q_NIDDK Mobile v2_updated 02-15-2022_DOT
30919 OJP BJA Website Feedback Survey
30919 OJP BJA Website Feedback Survey
30919 OJP BJA Website Feedback Survey
30919 OJP BJS.ojp.gov Website Feedback Survey
30919 OJP BJS.ojp.gov Website Feedback Survey
30919 OJP BJS.ojp.gov Website Feedback Survey
30919 OJP Crime Solutions Website Feedback Survey 3.10.22
30919 OJP Crime Solutions Website Feedback Survey
30919 OJP Crime Solutions Website Feedback Survey 3.10.22
30919 OJP JGII Team Site
30919 OJP JGII Team Site
30919 OJP JGII Team Site
30919 OJP JusticeGrants Rate This Page
30919 OJP JusticeGrants Rate This Page
30919 OJP JusticeGrants Rate This Page
30919 OJP NIJ Rate This Page
30919 OJP NIJ Rate This Page
30919 OJP NIJ Rate This Page
30919 OJP NamUs Website Feedback Survey
30919 OJP NamUs Website Feedback Survey
30919 OJP NamUs Website Feedback Survey
30919 OJP NationalGangCenter Website Feedback Survey
30919 OJP NationalGangCenter Website Feedback Surv
30919 OJP NationalGangCenter Website Feedback Survey
30919 OJP OJJDP Rate This Page
30919 OJP OJJDP Rate This Page
30919 OJP OJJDP Rate This Page
30919 OJP OJP Rate This Page
30919 OJP OJP Rate This Page
30919 OJP OJP Rate This Page
30919 OJP OJPNet Rate This Page
30919 OJP OJPNet Rate This Page
30919 OJP OJPNet Rate This Page
30919 OJP OVC Rate This Page
30919 OJP OVC Rate This Page
30919 OJP OVC Rate This Page
30919 OJP Operational Lady Justice Rate This Page
30919 OJP Operational Lady Justice Rate This Page
30919 OJP Operational Lady Justice Rate This Page
30919 OJP SMART Rate This Page
30919 OJP SMART Rate This Page
30919 OJP SMART Rate This Page
30919 OJP VehicleHistory BJA Rate This Page
30919 OJP VehicleHistory BJA Rate This Page
30919 OJP VehicleHistory BJA Rate This Page
30919 data.ojp.usdoj.gov Feedback
30919
30919 data.ojp.usdoj.gov Feedback
30923 ERS_Web_Browse_updated March 2022
30923 ERS_Web_Browse_updated March 2022
30923 ERS_Web_Browse_updated March 2022
32003 Q_USDA-NASS_Web_Browse_20180611_DOT
32003 Q_USDA-NASS_Web_Browse_20180611_DOT
32003 Q_USDA-NASS_Web_Browse_20180611_DOT
32006 Q_NHTSAmain_Web_Browse_2020_Feb_18_DOT
32006 Q_NHTSAmain_Web_Browse_2020_Feb_18_DOT
32006 Q_NHTSAmain_Web_Browse_2020_Feb_18_DOT
32010 2021 DoDEA EAS Functional Desktop survey, updated by Michelle 11-3-2021
3210 2021
32010 2021 DoDEA EAS Functional Desktop survey, updated by Michelle 11-3-2021
32011 Feedback Survey - SBA 2021 Feedback survey
32011 Feedback Survey - SBA 2021 Feedback survey
32011 Feedback Survey - SBA 2021 Feedback survey
32013 Feedback Survey Mapping Doc FTC IA#32013 Identity Theft Feedback survey
32013 Feedback Survey Mapping Doc FTC IA#32013 Id
32013 Feedback Survey Mapping Doc FTC IA#32013 Identity Theft Feedback survey
32013 Complaint Assistant Feedback survey questions
32013 Complaint Assistant Feedback survey question
32013 Complaint Assistant Feedback survey questions
32013 FTC.gov Consumer Desktop_updated by Michelle December 14 2021_DOT
32013 FTC.gov Consumer Desktop_updated by Michelle
32013 FTC.gov Consumer Desktop_updated by Michelle December 14 2021_DOT
32013 FTC.gov Consumer Mobile_updated by Michelle Dec 15 2021_DOT
32013 FTC.gov Consumer Mobile_updated by Michelle
32013 FTC.gov Consumer Mobile_updated by Michelle Dec 15 2021_DOT
32014 Feedback Survey Mapping Doc, PBGC IA 32014, Multi-topic Feedback survey
32014 Feedback Survey Mapping Doc, PBGC IA 32014,
32014 Feedback Survey Mapping Doc, PBGC IA 32014, Multi-topic Feedback survey
32101 Feedback Survey Mapping Doc Forest Service Mobile App Visitor Map Product Survey
32101 Feedback Survey Mapping Doc Forest Service M
32101 Feedback Survey Mapping Doc Forest Service Mobile App Visitor Map Product Survey
32105 NIH-OAR HIVinfo_Survey_Dec 2021
32105 NIH-OAR HIVinfo_Survey_Dec 2021
32105 NIH-OAR HIVinfo_Survey_Dec 2021
32105 NIH-OAR ClinicalInfo_Survey_Dec 2021
32105 NIH-OAR ClinicalInfo_Survey_Dec 2021
32105 NIH-OAR ClinicalInfo_Survey_Dec 2021
32105 NIH-OAR ClinicalInfo_Survey_Dec 2021
32105 NIH-OAR ClinicalInfo_Survey_Dec 2021
32105 NIH-OAR ClinicalInfo_Survey_Dec 2021
32105 NIH-OAR HIVinfo_Survey_Dec 2021
32105 NIH-OAR HIVinfo_Survey_Dec 2021
32105 NIH-OAR HIVinfo_Survey_Dec 2021
IA30918 Q_CDC Web Browse_updated by Michelle 3-31-2021_DOT
IA30918 Q_CDC Web Browse_updated by Michelle 3-31
IA30918 Q_CDC Web Browse_updated by Michelle 3-31-2021_DOT
IA30918 Feedback Survey Mapping Doc - CDC Advanced Search Feedback survey
IA30918 Feedback Survey Mapping Doc - CDC Advanced
IA30918 Feedback Survey Mapping Doc - CDC Advanced Search Feedback survey
IA30918 Feedback Survey Mapping Doc CDC Feedback survey - specific content pages
IA30918 Feedback Survey Mapping Doc CDC Feedback s
IA30918 Feedback Survey Mapping Doc CDC Feedback survey - specific content pages
IA30918 Q_CDCCommGde_Web_Browse_20170807
IA30918 Q_CDCCommGde_Web_Browse_20170807
IA30918 Q_CDCCommGde_Web_Browse_20170807
IA30918 Q_CDCNPIN_Mobile_Browse_20170807 (1)
IA30918 Q_CDCNPIN_Mobile_Browse_20170807 (1)
IA30918 Q_CDCNPIN_Mobile_Browse_20170807 (1)
IA30918 Q_CDCNPIN_Web_Browse_20170807
IA30918 Q_CDCNPIN_Web_Browse_20170807
IA30918 Q_CDCNPIN_Web_Browse_20170807
IA32013 FTC.gov Feedback Survey Mapping Doc
IA32013 FTC.gov Feedback Survey Mapping Doc
IA32013 FTC.gov Feedback Survey Mapping Doc
IA32013 FTC.gov desktop Engagement survey
IA32013 FTC.gov desktop Engagement survey
IA32013 FTC.gov desktop Engagement survey
IA32013 Feedback Clearance Mapping Doc - FTC IA#32013 Consumidor Feedback survey
IA32013 Feedback Clearance Mapping Doc - FTC IA#3
IA32013 Feedback Clearance Mapping Doc - FTC IA#32013 Consumidor Feedback survey
IA32013 Feedback Survey Mapping Doc FTC IA 32013, Do Not Call Consumer Articles Feedback survey
IA32013 Feedback Survey Mapping Doc FTC IA 32013,
IA32013 Feedback Survey Mapping Doc FTC IA 32013, Do Not Call Consumer Articles Feedback survey
IA32013 FTC ComplaintAssistant Web Browse_20201020_DOT
IA32013 FTC ComplaintAssistant Web Browse_20201020
IA32013 FTC ComplaintAssistant Web Browse_20201020_DOT
IA32013 FTC.gov mobile Engagement survey
IA32013 FTC.gov mobile Engagement survey
IA32013 FTC.gov mobile Engagement survey
IA32014 Feedback Survey COLA August 2021
IA32014 Feedback Survey COLA August 2021
IA32014 Feedback Survey COLA August 2021
IA32014 Feedback survey PBGC Spanish August 2021
IA32014 Feedback survey PBGC Spanish August 2021
IA32014 Feedback survey PBGC Spanish August 2021
IA32014 Feedback Survey Worker Retiree Draft 12AUG2021
IA32014 Feedback Survey Worker Retiree Draft 12AUG
IA32014 Feedback Survey Worker Retiree Draft 12AUG2021
IA32014 My PBA v2_updated by Chris Feb 07 2022_DOT
IA32014 My PBA v2_updated by Chris Feb 07 2022_DOT
IA32014 My PBA v2_updated by Chris Feb 07 2022_DOT
IA32014 PBGC.gov mobile draft 30NOV2020
IA32014 PBGC.gov mobile draft 30NOV2020
IA32014 PBGC.gov mobile draft 30NOV2020
IA32014 PBGCMyPAA_Web_Browse_updated by Chris Feb 04 2022_DOT
IA32014 PBGCMyPAA_Web_Browse_updated by Chris Feb
IA32014 PBGCMyPAA_Web_Browse_updated by Chris Feb 04 2022_DOT
IRS OMB submissions - IA 30689
30689 Q_IRS Mobile V5_12062021_DOT (1), 30689 Q_IRS Online Account Web Browse_V3_20200422_, 30689 IRS Spanish Mobile v5_10012021_DOT (1), 30689 Q_IRS Web Browse Spanish_20210625_DOT (1), 30689 Q_IRS Web Browse V4_20210611_DOT (1), 30689 US Treasury_IRS_Direct Pay_10212021_DOT
30689 IRS Spanish Mobile v5_10012021_DOT (1)
,
30689 Q_IRS Mobile V5_12062021_DOT (1)
,
30689 Q_IRS Online Account Web Browse_V3_20200422_DOT
,
30689 Q_IRS Web Browse Spanish_20210625_DOT (1)
,
30689 Q_IRS Web Browse V4_20210611_DOT (1)
,
30689 US Treasury_IRS_Direct Pay_10212021_DOT
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
1,250,000
1,250,000
0
0
0
0
Annual Time Burden (Hours)
60,417
52,083
0
0
8,334
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Annual Cost to Federal Government:
$8,341,920
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Jeffrey Parrillo 202 208-7072 jeffrey_parrillo@ios.doi.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
09/21/2021