View Information Collection Request (ICR) Package
Skip to main content
An official website of the United States government
The .gov means it's official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you're on a federal government site.
The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.
Search:
Agenda
Reg Review
ICR
This script is used to control the display of information in this page.
Display additional information by clicking on the following:
All
Brief and OIRA conclusion
Abstract/Justification
Legal Statutes
Rulemaking
FR Notices/Comments
IC List
Burden
Misc.
Common Form Info.
Certification
View Information Collection (IC) List
View Supporting Statement and Other Documents
Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1845-0045
ICR Reference No:
202109-1845-002
Status:
Historical Active
Previous ICR Reference No:
202104-1845-001
Agency/Subagency:
ED/FSA
Agency Tracking No:
Title:
Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan
Type of Information Collection:
No material or nonsubstantive change to a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
09/09/2021
Retrieve Notice of Action (NOA)
Date Received in OIRA:
09/02/2021
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
11/30/2022
11/30/2022
11/30/2022
Responses
8,050,000
0
1,300,000
Time Burden (Hours)
400,000
0
150,000
Cost Burden (Dollars)
0
0
0
Abstract:
The Higher Education Amendments of 1998 established Federal Student Aid (FSA) as the first Performance-Based Organization (PBO). One purpose of the PBO is to improve service to student and other participants in the student financial assistance programs authorized under title IV of the Higher Education Act of 1965, as amended, including making those programs more understandable to students and their parents. To do that, FSA has committed to ensuring that all people receive service that matches or exceeds the best service available in the private sector. The legislation's requires establish an on-going need for FSA to be engaged in an interactive process of collecting information and using it to improve program services and processes. The use of customer surveys and focus groups allows FSA to gather that information from the affected parties in a timely manner so as to improve communications with our product users.
Authorizing Statute(s):
US Code:
20 USC 1070
Name of Law: Higher Education Amendments of 1965, as amended
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
84 FR 28796
06/20/2019
30-day Notice:
Federal Register Citation:
Citation Date:
84 FR 44606
08/23/2019
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
36
IC Title
Form No.
Form Name
2020 FSA Virtual Training Conference Post-Conference Survey
2020 In School Survey Form
2020 Virtual FSA Training Conference (FSATC) Pre-Conference Survey
2021 FSA Training Conference Pre Conference Non-Govt Registrant Survey
2021 FSA Virtual Training Conference Post-Conference Survey
2021 In-School Customer Satisfaction Survey
2021 School Partners Survey
2022 FSATC Pre Conference Survey
2022 Presidents and Chancellors Briefing Survey
Campus Re-opening Strategy Fall/Spring 2021/2022 Survey
Course Evaluations for Federal Training Officers Training Events
Customer Outreach Group (COG) Quality Survey
Customer Satisfaction Surveys – Always on and post-transaction
Ease of doing business with Federal Student Aid (FSA) – School Partners Survey
FAFSA survey questionnaire
FSA Multiple Service Survey
FSA Multiple Servicer Survey
FSA Multiple Servicer Survey
FSA Strategic Plan FY 2020-2024 Feedback Form V2
FSA Strategic Plan FY 2023-2027 Feedback Form
FSA Strategic Plan Feedback Form 2020
Federal Student Aid Stakeholder Survey
Feedback System Customer Satisfaction Survey
Feedback System Customer Service Survey
Impact of COVID-19 Institutional Survey
Natural Disasters Impact Information
School Partners Survey
Session Evaluation Survey
Student Financial Empowerment Survey
TSID Training Evaluations 2022
Virtual Birds of a Feather Session
Virtual Birds of a Feather Session Survey
Virtual Presidential Leaders Executive Session (PLES)
Virtual Presidential Leaders Executive Session (PLES)
Virtual Title IV Technical Assistance Survey
myStudentAid App survey questionnaire
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
8,050,000
1,300,000
0
0
6,750,000
0
Annual Time Burden (Hours)
400,000
150,000
0
0
250,000
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
This is the request for an increase in the number of anticipated respondents and burden hours due to the ongoing effort by Federal Student Aid to have data drive the interactions with its customers. An increase in the number of customer surveys is planned and will require these additional respondent count and burden hours.
Annual Cost to Federal Government:
$190,000
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Beth Grebeldinger 202 708-8242
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
09/02/2021
An official website of the United States government
The .gov means it's official.
The site is secure.
