View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1525-0012
ICR Reference No:
202110-1525-003
Status:
Historical Active
Previous ICR Reference No:
201802-1525-002
Agency/Subagency:
TREAS/MINT
Agency Tracking No:
Title:
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection:
Revision of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
01/11/2022
Retrieve Notice of Action (NOA)
Date Received in OIRA:
10/14/2021
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
01/31/2025
36 Months From Approved
01/31/2022
Responses
50,136
0
110,000
Time Burden (Hours)
75,000
0
35,000
Cost Burden (Dollars)
0
0
0
Abstract:
This is a renewal for Generic Clearance for an undefined number of customer satisfaction and opinion surveys or focus group interviews to be conducted over the next three years. The information collected from these surveys will be used to improve United States Mint products and services.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
86 FR 3587
07/07/2021
30-day Notice:
Federal Register Citation:
Citation Date:
86 FR 56999
10/13/2021
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
30
IC Title
Form No.
Form Name
1525-0012 Bulk Dealer Phone Interviews
1525-0012 Bulk Dealer Web Survey
1525-0012 Generic Clearance Call Center Survey FY24
1525-0012 Generic Clearance Focus Groups FY24
1525-0012 Generic Clearance Request CSM Survey FY24
1525-0012 Generic Clearance Request Product Fulfillment Survey FY24
2020 Web and Mobile Usablity Clearance Submission
CSM Tracking Research FY21 Questionnaire
Call Center Survey FY23
Comics and Music Entertainment Demand Estimate Research Survey
Convention Intercept Survey (Berlin World Fair)
Convention Intercepts Research
Customer Satisfaction Measurement (CSM) FY22
n/a
CSM Survey
Customer Satisfaction Measurement - Survey FY25
N/A
FY25 CSM Tracking Research
Customer Satisfaction Measurement Tracking Study FY20
FY 2021 Focus Groups
FY2020 Focus Groups
FY2023 CSM Survey
FY22 Focus Groups
n/a, n/a, n/a
Customer Screener Survey
,
Non-Customer Screener Survey
,
Focus Group DIscussion Guide
Generic Clearance Product Fulfillment Tracking FY20
Generic Clearance Request Silver Medals Quantitative Survey FY24
Generic Clearance Submission Customer Acquisition Research
Generic Clearance Submission Focus Groups FY23
Generic Clearance Submission US Mint Youth Sports Quarters Program
Generic Clearance Submission_Secondary Market Research Survey
Generic Clearance Web Usability FY22
Generic Clearance Web Usability Research FY24
Generic Clearance for the Collection of Routine Customer Feedback
Generic Clearance for the Collection of Routine Customer Feedback - Best of the Mint Survey
Generic Clearance for the Collection of Routine Customer Feedback - Comic Character Coin and Medal Poll
Generic Clearance for the Collection of Routine Customer Feedback-Semiquincentennial Circulating Coin Theme Poll
Ongoing Product Fulfillment Research
n/a
Ongoing Product Fulfillment Research
Pricing Elasticity Research Survey
Product Fulfillment Research Survey
N/A
Quarterly Product Fulfillment Research XQFY25 Questionnaire
Product Fulfillment Survey
Quarterly Product Fulfillment Survey FY21
Remote Website and Mobile Application Usability Focus Groups
Remote and In Person Desktop and Mobile Website Usability Focus Groups
N/A, N/A, N/A
UX Test Plan
,
U.S. Mint Non-Customer Screener
,
U.S. Mint Web Usability Customer Screener
Semi-Q Demand Estimate Research Survey
U.S. Mint Bullion Research Survey
US Mint Convention Survey
United States Mint Focus Groups Research FY25
N/A, N/A, N/A
Screener U.S. MINT Customers
,
Screener Non-Customers - City 1
,
United States Mint Focus Groups Research
Web Survey for New Quarters Program FY19
Website Tree Test Survey FY24
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
50,136
110,000
0
-59,864
0
0
Annual Time Burden (Hours)
75,000
35,000
0
40,000
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Miscellaneous Actions
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Since the previous submission, the requested burden is increasing by 40,000 hours to ensure coverage of any surveys and focus groups over the three-year approval.
Annual Cost to Federal Government:
$1,554,000
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Mary Scharbrough 202 384-5805 mary.scharbrough@usmint.treas.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
10/14/2021