View Information Collection Request (ICR) Package

OMB Control No: 2120-0772	ICR Reference No: 202111-2120-002
Status: Historical Active	Previous ICR Reference No: 201805-2120-005
Agency/Subagency: DOT/FAA	Agency Tracking No:
Title: Generic Clearance for Customer Interactions
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 01/04/2022
	Date Received in OIRA: 11/29/2021
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/2025	36 Months From Approved	01/31/2022
Responses	110,000	0	11,000
Time Burden (Hours)	18,330	0	1,833
Cost Burden (Dollars)	0	0	0

Abstract: Individual citizens or organizations may voluntarily respond to this collection. This collection of information will support the Federal Aviation Administration's mission. The Agency will collect qualitative and quantitative data that informs scientific research; aviation assessments and monitoring efforts; validate models or tools; and enhance the quantity and quality of data collected across communities. The agency will use this data to create an avenue to incorporate local knowledge and needs, and to contribute to increased data sharing, open data, and government transparency. The Federal Aviation Administration may sponsor the collection of this type of information in connection with aviation projects. All such collections will follow Agency policies and regulations. Collections under this generic ICR will be from volunteers who participate on their own initiative through an open and transparent process. The types of collections that this generic clearance covers include, but are not limited to: · Customer comment cards/ forms · Discussion groups · Focus Groups of customers, potential customers, delivery partners, or other stakeholders · Cognitive laboratory studies, such as those used to refine questions or assess usability of a tools; help inform scientific research; aviation assessments and monitoring efforts; validate models or tools; and enhance the quantity and quality of data collected across communities · Qualitative or Quantitative surveys (e.g., post-transaction surveys; opt-out web surveys) · In-person observation testing (e.g., website or software usability tests) · Requests for information

Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards;

Citations for New Statutory Requirements: None

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 16833	03/31/2021
30-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 64290	11/17/2021
Did the Agency receive public comments on this ICR? No

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to Adjustment in Estimate
Annual Number of Responses	110,000	11,000	99,000
Annual Time Burden (Hours)	18,330	1,833	16,497
Annual Cost Burden (Dollars)	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The FAA continues to focus on customer feedback. Thus this collection has adjusted/ increased burden to encourage programs to interact with stakeholders.

Annual Cost to Federal Government: $44,296

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

Agency Contact: Barbara Hall 817 222-5448 barbara.l.hall@faa.gov

View Generic ICR - OIRA Conclusion