View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1405-0193
ICR Reference No:
202112-1405-002
Status:
Historical Active
Previous ICR Reference No:
202105-1405-003
Agency/Subagency:
STATE/AFA
Agency Tracking No:
Title:
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection:
No material or nonsubstantive change to a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
02/11/2022
Retrieve Notice of Action (NOA)
Date Received in OIRA:
12/21/2021
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
08/31/2024
08/31/2024
08/31/2024
Responses
2,000,000
0
2,000,000
Time Burden (Hours)
116,667
0
116,667
Cost Burden (Dollars)
0
0
0
Abstract:
The information collection activity will collect qualitative customer feedback in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery. This qualitative feedback will provide insights into customer perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers. It will also allow feedback to contribute directly to the improvement of program management.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
85 FR 42966
07/15/2020
30-day Notice:
Federal Register Citation:
Citation Date:
85 FR 81551
12/06/2020
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
96
IC Title
Form No.
Form Name
"Know Your Rights" Information Pamphlet and Video Feedback Survey
NA
“Know Your Rights” Information Pamphlet and Video Feedback Survey
Alpha Beta Survey
NA
Alpha Beta Survey
American Services Outreach Survey
NA
American Services Outreach Survey
CEFAR Webinars
NA
CEFAR Webinar Survey
CSO Diversity and Inclusion Survey
NA
CSO Diversity and Inclusion Survey
CT Lunch and Learn Survey
Survey
CT Lunch and Learn Survey
Community Liaison Volunteer Survey
NA
Community Liaison Volunteer Survey
Complex Risk Analysis Fund Questionnaire
NA
Complex Risk Analysis Fund Questionnaire
DDTC Speaking Engagement Request Form
NA
DDTC Speaking Engagement Request Form
DECCS User Group
DLD End of Course Survey
NA
DLD End of Course Survey
Dublin Survey
NA
Survey
EORQ for QB
Survey
EORQ for QB
EUA End of Rotation Survey for French Language program
NA
EUA End of Rotation Survey for French Language program
EX Signature Block Survey
NA
EX Signature Block Survey
Ed Tech Surveys in SLS
Survey, Survey
Staff Survey
,
Student Survey
Electronic Consular Report of Birth Abroad (eCRBA) Customer Survey
NA
eCRBA Customer Survey
Embassy San Salvador Diversity, Equity, Inclusion, and Accessibility (DEIA) Survey
NA
Embassy San Salvador Diversity, Equity, Inclusion, and Accessibility (DEIA) Survey
FSI Focus Group Survey
Survey
FSI Focus Group Survey
FSI Heritage Speaker Survey
NA
FSI Heritage Speaker Survey
FSI LTU Language Test Score Report Feedback Form
NA
FSI LTU Language Test Score Report Feedback Form (Preview) Microsoft Forms
FSI SLS FSiLearn Landing Page Survey
Survey
FSI SLS FSiLearn Landing Page Survey
FSIEX Customer Relationship Survey
NA
FSIEX Customer Relationship Survey
Foreign Aff airs Manual & Handbook Usability Survey
NA
Foreign Aff airs Manual & Handbook Usability Survey
GPA Inclusion Survey
Survey
GPA Inclusion Survey
GPA Scouts Form
NA
Scouts Form
GPA Speaker Invitation Form
NA
NA
Human Services Survey for Medical Personnel
NA
Areas of Worklife Survey and MBI Human Services Survey for Medical Personnel
IMET Alumni Student Survey
NA
IMET Alumni Student Survey
IMET Senior PME Survey
NA
IMET Survey
IRM DEIA Training Effectiveness Questionnaire
Survey
Participant Impact Questionnaire
IRM-SWP Survey
Survey
IRM-SWP Survey
IRM-SWP webinar attendees survey
NA
IRM-SWP webinar attendees survey
Information Center Annual Patron Needs Survey
NA
Information Center Annual Patron Survey
J-1 Summer Work Travel Participants Check-In
NA
SWT Check-in Survey
JSTP Biennial Survey
Survey
JSTP Biennial Survey
LTA Exit Survey
Survey
LTA Exit Survey
LTU Language Testing Exit Survey
NA, NA
LTU Language Testing Exit Survey Follow Up
,
LTU Language Testing Exit Survey
Language Testing and Assessment Exit Survey
NA
LTA Exit Survey
MED Feedback Survey
Survey
MED Feedback Survey
MED Mental Health Survey
NA
Mental Health Survey
MQ 131- Ask the Education Expert
Survey
MQ 131- Ask the Education Expert
MQ104 Regulations, Allowances & Finances in the Foreign Service Context Evaluation Survey
N/A
MQ104 Regulations, Allowances & Finances in the Foreign Service Context Evaluation Survey
MQ116 Protocol and U.S. Representation Abroad Evaluation Survey
NA
MQ116 Protocol and U.S. Representation Abroad Evaluation Survey
MQ117 Tax Considerations for the Foreign Service Community Evaluation Survey
NA
MQ117 Tax Considerations for the Foreign Service Community Evaluation Survey
MQ118 Educating Your Special Needs Child in the FA Community Evaluation Survey
NA
MQ118 Educating Your Special Needs Child in the FA Community Evaluation Survey
MQ119 Orientation to DOS for Foreign Affairs Evaluation Survey
NA
MQ119 Orientation to DOS for Foreign Affairs Evaluation Survey
MQ120 Foreign Service Orientation Survey
Survey
MQ120 Foreign Service Orientation Survey
MQ122 Ready, Set, Travel Evaluation Survey
NA
MQ122 Ready, Set, Travel Evaluation Survey
MQ133 Advocacy Tools for Parents of Children with Special Needs Evaluation Survey
NA
MQ133 Advocacy Tools for Parents of Children with Special Needs Evaluation Survey
MQ134 Educating Your FS Child: The Boarding School Option Evaluation Survey
NA
MQ134 Educating Your FS Child: The Boarding School Option Evaluation Survey
MQ250 Young Diplomats Overseas Preparation Evaluation Survey
NA
MQ250 Young Diplomats Overseas Preparation Evaluation Survey
MQ704 Employment Tools for EFMs Evaluation Survey
NA
MQ704 Employment Tools for EFMs Evaluation Survey
MQ705 International Development: Employment Options for EFMs Evaluation Survey
NA
MQ705 International Development: Employment Options for EFMs Evaluation Survey
MQ708 Virtual Work Opportunities for EFMs Evaluation Survey
NA
MQ708 Virtual Work Opportunities for EFMs Evaluation Survey
MQ802 Cross Cultural Communication Evaluation Survey
NA
MQ802 Cross Cultural Communication Evaluation Survey
MQ852 Personal Finances and Investment Evaluation Survey
NA
MQ852
MQ853 Managing Your Rental Property While Serving Overseas Evaluation Survey
NA
MQ853 Managing Your Rental Property While Serving Overseas Evaluation Survey
MQ854 Estate Planning for the Foreign Affairs Community Evaluation Survey
NA
MQ854 Estate Planning for the Foreign Affairs Community Evaluation Survey
MQ855 Traveling with Pets for the Foreign Affairs Community Evaluation Survey
NA
MQ855 Traveling with Pets for the Foreign Affairs Community Evaluation Survey
MQ860 Ask the Pet Expert Evaluation Survey
NA
MQ860 Ask the Pet Expert Evaluation Survey
MQ897 Ready, Set, Return to the U.S. Evaluation Survey
NA
MQ897 Ready, Set, Return to the U.S. Evaluation Survey
MQ911 Security Overseas Seminar
Survey
MQ911 Security Overseas Seminar
Mission Pakistan DEIA Survey
NA
Pakistan DEIA Survey
Mobile App User Satisfaction Survey
NA
Mobile App User Satisfaction Survey
OBC Experience Survey
NA
OBC Experience Survey
OPE Industry Partners Survey
NA
OPE Industry Partner Survey
One Health Symposium Post Survey
NA, NA
One Health Symposium Post Survey
,
One Health Research Symposium Registration
Online Passport Renewal Survey
NA
Online Passport Renewal Survey
PRM Application Feedback Questionnaire
Survey
PRM Application Feedback Questionnaire
Post Language Program Experience Survey
NA
Post Language Program Experience Survey
Professional Development Session Feedback
Survey
Professional Development Session Feedback
Psychological Safety Assessment
Survey
Psychological Safety Assessment
R/PPR Employee Satisfaction Survey
NA
R/PPR Employee Satisfaction Survey
Resilience Webinar Evaluation
Survey
Resilience Webinar Evaluation
SLS Basics Training Follow-Up
Survey
Basics Training Following Up
SLS Hybrid Instruction Pulse Survey
Survey
SLS Hybrid Instruction Pulse Survey
SLS-Russian End of Rotation Questionnaire
NA
SLS-Russian End of Rotation Questionnaire
SLS/PD Needs Analysis Interview Survey
Survey
SLS/PD Needs Analysis Interview Survey
SMP Women in IT Survey
Survey
SMP Women in IT Survey
Sanako Connect End of Training Survey
NA
Sanako Connect End of Training Survey
Sanako Student Satisfaction Survey
NA
Sanako Student Satisfaction Survey
School of Language Studies Hybrid Instruction Pulse Check
NA
SLS Hybrid Instruction Pulse Check
Spouse/Partner Toolkit Evaluation Survey
NA
Spouse/Partner Toolkit Evaluation Survey
Student and Advisor Visa Interview
Survey, NA
Student and Advisor Visa Interview Questions
,
Student and Advisor Visa Interview Screener Form
Subnational Diplomacy Unit Survey
NA
Subnational Diplomacy Unit at the Department of State Survey
Super Saturday Evaluation Survey
NA
Super Saturday Evaluation Survey
Survey for Global Guide
NA
Survey for Global Guide
TC Personal Safety and Security
NA
TC Personal Safety and Security
TC/Training MQ104 Evaluation Survey
Survey
Evaluation Survey
Teaching and Working in Education for EFMs Survey
Survey
Teaching and Working in Education for EFMs Survey
Third Party Contractor (TPC) Workplace Assessment
NA
TPC Workplace Assessment
Uses and Perceptions of the Annual International Religious Freedom Report from the US Department of State
NA
IRF Survey
Virtual Student Federal Service Internship Survey
NA
Virtual Student Federal Service Internship Survey
Virtual Support Room Satisfaction Survey
NA
Virtual Support Room Satisfaction Survey
Women's Health Working Group Survey
NA
Women's Health Working Group Survey
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
2,000,000
2,000,000
0
0
0
0
Annual Time Burden (Hours)
116,667
116,667
0
0
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Annual Cost to Federal Government:
$750,000
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Chantal Douglas 202 485-2153 douglascd@state.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
12/21/2021