View Information Collection Request (ICR) Package

OMB Control No: 2126-0067	ICR Reference No: 202112-2126-003
Status: Historical Active	Previous ICR Reference No: 201802-2126-001
Agency/Subagency: DOT/FMCSA	Agency Tracking No:
Title: National Consumer Complaint Database (NCCDB)
Type of Information Collection: Revision of a currently approved collection	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 06/28/2022
Retrieve Notice of Action (NOA)	Date Received in OIRA: 02/23/2022
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2025	36 Months From Approved	06/30/2022
Responses	18,546	0	12,164
Time Burden (Hours)	4,638	0	3,041
Cost Burden (Dollars)	0	0	107,292

Abstract: FMCSA is seeking approval of a revision of the ICR due to 3 new information collection instruments, the new Electronic Log Device (ELD), Substance Abuse Practitioner (SAP), and Medical Review Officer (MRO) complaint forms and an increase in estimates of annual responses, respondents, annual burden hours, and respondent burden cost due to the year-over-year expected complaint increase. FMCSA maintains online information and resources to assist consumers, drivers, and others associated with the motor carrier industry to file complaints regarding household goods carriers, third party intermediaries (brokers and freight forwarders) and their financial responsibility providers, hazardous material (HM) carriers, property carriers, cargo tank facilities, and passenger carriers. The respondents of the collection therefore are the public, consumers, drivers, and the motor carrier industry. The NCCDB allows the public and FMCSA staff to submit complaints using an online form which lists individual violations of the Federal Motor Carrier Safety, Hazardous Material, and Commercial Regulations. The collection is voluntary and is one of reporting and disclosure. The purpose of the collection is to collect data by this system for FMCSA enforcement staff and state agencies to, among other things: help improve motor carrier safety enforcement; improve consumer protection by ensuring that moving companies use fair business practices; and identify and address passenger carrier discrimination and service issues. There is no determined collection frequency, the information is collected as needed. Complainants may visit the NCCDB online at http://nccdb.fmcsa.dot.gov, where they will be guided through the process of filing a complaint. The information reported and disclosed is information concerning the incident(s) that lead to different types of complaints concerning truck safety, moving companies, brokers, violations of the American Disabilities Act, bus safety, bus service, cargo tank facilities, and/or hazardous materials regulations. The online interface then leads them through the process by soliciting information about the incident giving rise to the complaint, contact information for the complainant (for follow up purposes), and company information. They also have the ability to upload supporting files/documents if any exist. DOT receives the information. At the end of the process, each complaint is submitted to the NCCDB, where it is directed to the proper FMCSA or DOT office for investigation.

Authorizing Statute(s): None

Citations for New Statutory Requirements: PL: Pub.L. 109 - 59 4214, Stat. 1144 Name of Law: SAFETEA-LU

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 49594	09/03/2021
30-day Notice:	Federal Register Citation:	Citation Date:
	87 FR 10277	02/23/2022
Did the Agency receive public comments on this ICR? Yes

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to Adjustment in Estimate
Annual Number of Responses	18,546	12,164	6,382
Annual Time Burden (Hours)	4,638	3,041	1,597
Annual Cost Burden (Dollars)	0	107,292	-107,292

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: There is an increase of 6,382 responses and 1,597 burden hours. An addition of 407 responses and 103 burden hours due to 3 new ICs for ELD, SAP, and MRO complaints and an update of 5,975 responses and 1,494 burden hours due to an update in estimates. The increase is due to the year-over-year expected complaint increase, which is consistent with the methodology of the previous ICR. In addition, there is a small increase (103 burden hours) due to the addition of the new Electronic Log Device (ELD), Substance Abuse Practitioner (SAP), and Medical Review Officer (MRO) complaint forms not included in the previous ICR. The wage related burden costs were inadvertently reported in the table previously and are now reported in section 12 of the supporting statement.

Annual Cost to Federal Government: $728,276

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

Agency Contact: Monique Riddick 202 366-8045

View ICR - OIRA Conclusion