View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View ICR - OIRA Conclusion
OMB Control No:
1660-0145
ICR Reference No:
202203-1660-002
Status:
Historical Active
Previous ICR Reference No:
201710-1660-002
Agency/Subagency:
DHS/FEMA
Agency Tracking No:
Title:
Federal Emergency Management Agency Programs Customer Satisfaction
Type of Information Collection:
Revision of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
09/14/2022
Retrieve Notice of Action (NOA)
Date Received in OIRA:
04/29/2022
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
09/30/2025
36 Months From Approved
09/30/2022
Responses
7,296
0
8,896
Time Burden (Hours)
5,227
0
5,548
Cost Burden (Dollars)
0
0
0
Abstract:
Federal agencies are required to survey their customers to determine the kind and quality of services customers want and their level of satisfaction with those services. Analysis from the survey is used to measure FEMA's Strategic Plan's objective 3.1 to streamline the disaster survivor experience.
Authorizing Statute(s):
EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
87 FR 8861
02/16/2022
30-day Notice:
Federal Register Citation:
Citation Date:
87 FR 25507
04/29/2022
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
9
IC Title
Form No.
Form Name
Focus Group for 2 Hrs. Plus Travel 1 Hr. - FEMA Form FF-104-FY-21-196
On-Line Interviews - FEMA Form FF-104-FY-21-198
One-on-One Interviews - FEMA Form FF-104-FY-21-197
Preparedness Survey (Phone) - FEMA Form FF-104-FY-21-180 (formerly 519-0-44)
FEMA Form FF-104-FY-21-180 (formerly 519-0-44)
Preparedness Survey (Phone)
Preparedness Survey - Electronic - FEMA Form FF-104-FY-21-181 (formerly 519-0-45)
FEMA Form FF-104-FY-21-181 (formerly 519-0-45)
Preparedness Survey- Electronic
Shelter and Temporary Essential Power Survey- Electronic
FEMA Form 519-0-51 Electronic
Shelter and Temporary Essential Power Survey- Electronic
Shelter and Temporary Essential Power Survey- Phone
FEMA Form 519-0-50 Phone
Shelter and Temporary Essential Power Survey- Phone
Temporary Housing Unit Survey - Electronic - FEMA Form FF-104-FY-21-185 (formerly 519-0-49)
FEMA Form FF-104-FY-21-185 (formerly 519-0-49)
Temporary Housing Unit Survey- Electronic
Temporary Housing Unit Survey - Phone - FEMA Form FF-104-FY-21-184 (formerly 519-0-48)
FEMA Form FF-104-FY-21-184 (formerly 519-0-48)
Temporary Housing Unit Survey- Phone
Transitional Shelter Assistance Survey- Electronic - FEMA Form FF-104-FY-21-183 (formerly 519-0-47)
FEMA Form FF-104-FY-21-183 (formerly 519-0-47)
Transitional Shelter Assistance Survey- Electronic
Transitional Shelter Assistance Survey- Phone - FEMA Form FF-104-FY-21-182 (formerly 519-0-46)
FEMA Form FF-104-FY-21-182 (formerly 519-0-46)
Transitional Sheltering Assistance - Phone Survey
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
7,296
8,896
0
0
-1,600
0
Annual Time Burden (Hours)
5,227
5,548
0
-1
-320
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Miscellaneous Actions
Burden decreases because of Program Change due to Agency Discretion:
Yes
Burden Reduction Due to:
Miscellaneous Actions
Short Statement:
Two forms are being removed from this filing - Shelter and Temporary Essential Power Survey (519-0-50) and Shelter and Temporary Essential Power Survey (519-0-51). This will result in a program decrease of 320 overall burden hours due to discontinuing the Shelter and Temporary Essential Power (STEP) Survey. All other surveys in the collection had minimal changes in the expected number of respondents and minimal cost increases due to wage rate increases.
Annual Cost to Federal Government:
$709,098
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Millicent Brown 202 646-2814 millicent.brown@fema.dhs.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
04/29/2022