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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
0348-0068
ICR Reference No:
202204-0348-005
Status:
Active
Previous ICR Reference No:
Agency/Subagency:
OMB
Agency Tracking No:
Title:
Generic Clearance for the Collection of Formative Research on Agency Service Delivery
Type of Information Collection:
New collection (Request for a new OMB Control Number)
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved with change
Conclusion Date:
01/17/2023
Retrieve Notice of Action (NOA)
Date Received in OIRA:
04/20/2022
Terms of Clearance:
This collection is approved with the following terms of clearance. 1) Unless USDS is using multiple modes of collection (e.g. paper forms and electronic submissions), USDS must provide a Generic Clearance Submission Template for each instrument; 2) each Generic Clearance Submission Template must be uploaded as a Supplementary document using the naming convention that allows the public to identify the associated instrument; 3) clearly state what information is being collected with any relevant notice of specific records management or privacy issues; 4) if USDS is conducting work for another agency, USDS must obtain approval of the information collection from that other agency, where feasible utilize that agency’s data storage facilities and information technology resources to collect and store any PII, and include documentation demonstrating the agency’s written approval of the request, including documentation of how any PII will be collected and stored. Where USDS is operating as a detailee to an agency, the detail agreement may provide the necessary documentation; 5) USDS must obtain approvals from OMB OGC, the Privacy Branch, and the OMB CIO, if the information to be collected is likely to include PII, BEFORE utilizing any OMB information technology to collect any such information. USDS must, after consultation with OMB OGC and the Privacy Branch, explain how such information will be stored in a manner consistent with OMB’s privacy obligations; 6) If USDS is pledging to delete collected information at any point, then USDS will provide a citation to the applicable records schedule permitting disposal, as well as a statement that USDS has consulted with the OMB records management officer, the OMB Office of General Counsel, and, where directed by OMB OGC, the relevant agency OGC and has obtained concurrence from each that the information may be deleted as pledged.
Inventory as of this Action
Requested
Previously Approved
Expiration Date
01/31/2026
36 Months From Approved
Responses
58,650
0
0
Time Burden (Hours)
20,676
0
0
Cost Burden (Dollars)
0
0
0
Abstract:
The mission of USDS is to deliver better government services through technology and design. In support of that mission, USDS engages directly with program applicants and beneficiaries, and other people who use or need to use the government systems and services we are helping to improve, and incorporates their feedback into our work and recommendations. By employing human-centered design practices like user research, USDS prioritizes the user’s needs and learns what works as quickly as possible, saving time and money while improving services to the public. USDS deploys small, responsive groups of designers, engineers, product managers, and other specialists to work with and empower civil servants, working with many agencies simultaneously. Under this generic clearance, USDS would engage in a variety of formative data collections with people who use or need to use government systems and services, such as program participants, practitioners, and service providers. The data collections would occur primarily through Discovery Sprints, which are short research projects designed to quickly understand complexities of systems or services in order to identify issues with service delivery, their root causes, and opportunities for improvement. Data collections would also occur during longer projects, as needed. USDS’s research serves to provide further understanding of whether people engaging directly with government services are having an effective, efficient, and satisfying experience. USDS anticipates undertaking a variety of new research projects related to social safety net and general welfare programs, economic recovery efforts, healthcare, and more. Many Federal agencies and field offices find a need to learn more about the public’s perceptions, experiences and expectations; early warnings of issues with service delivery; or areas where communication, training or changes in operations might improve delivery of products or services. USDS envisions using a variety of techniques, including: • Pre-study self-identification questionnaires • Unmoderated comment cards/complaint forms • Unmoderated qualitative user experience surveys (e.g., post-transaction surveys; opt-out web surveys) • Unmoderated information architecture evaluative methods (e.g., card sorts; tree tests) • Unmoderated content evaluative methods • Long-term behavior and experience studies (e.g., diary study) • Focus groups • User research studies (e.g., user interviews; usability tests) • Program assessment questionnaires. Overall, this research will be designed to fulfill the following goals: (1) discover barriers to access that create inequities for users of government systems and services; (2) inform the development of USDS and agency research, (3) discover early warnings of issues with service delivery; and (4) focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative, and actionable communications between Federal agencies and the public. It will also allow feedback to contribute directly to the improvement of program management.
Authorizing Statute(s):
US Code:
44 USC 3504
PL:
Pub.L. 116 - 260 Division E, Title II
Name of Law: Consolidated Appropriations Act, 2021
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
86 FR 68287
12/01/2021
30-day Notice:
Federal Register Citation:
Citation Date:
87 FR 19713
04/05/2022
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
0
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
58,650
0
0
58,650
0
0
Annual Time Burden (Hours)
20,676
0
0
20,676
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Miscellaneous Actions
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
NA - new collection
Annual Cost to Federal Government:
$0
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
Yes
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Rachel Sauter 202 881-7793 rachel.e.sauter@omb.eop.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
04/20/2022