View Generic ICR - OIRA Conclusion



0348-0069 202204-0348-009
Active
OMB
Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)
New collection (Request for a new OMB Control Number)   No
Regular
Approved with change 06/21/2023
Retrieve Notice of Action (NOA) 04/20/2022
This collection is approved based on the revised materials. Before an individual collection is submitted for review, it must meet the following requirements. 1. Concurrence must be received from the OPPM Deputy Assistant Director. 2. The materials submitted should document the exceptional circumstances which make it impossible for another agency to collect the information. The absence of an active agency collection vehicle will not be treated as an “exceptional circumstance.” 3. Unless otherwise agreed to by OMB’s SAOP and OMB’s CIO, the agencies who administer the programs or services that are the subject of the information collection have been consulted on the collection, and have provided written approval. The written approval must be provided by an appropriate official of the agency that operates the program, the agency CIO, and the agency SAOP. This written authorization will be submitted as part of the information collection request. 4. A clear and succinct Privacy Impact Assessment (PIA) for each individual request is submitted to and approved by the OMB SAOP and the OMB CIO. PPM understands that an agency PIA may also be required, depending upon the circumstances and the nature of the information to be collected. 5. Personally identifiable information (PII) is collected only to the extent necessary and is not retained beyond the retention requirements associated with applicable NARA approved records schedules. Any PII collected will be stored by a partner agency other than OMB unless, in exceptional circumstances, OMB obtains prior express approval from OMB OGC, the OMB SAOP, the OMB CIO, and the OMB ARO. 6. PPM is required to discuss with and obtain approval from the OMB CIO and ARO regarding the process and type of data collection being done ensuring there is a clear understanding and adherence to the governance put in place on the collection, maintenance and eventual disposition of data. This will be based on each individual data/collection type and although the governance may be similar, there will be unique requirements for each collection. 7. PPM must obtain approvals from OMB’s OGC, SAOP, and CIO if the information to be collected is likely to include PII, BEFORE utilizing any OMB information technology to collect any such information. PPM must be able to succinctly explain how such information will be stored in a manner consistent with OMB’s privacy and records obligations. 8. If PPM is pledging to delete collected information at any point, PPM will provide a citation to the applicable records schedule permitting disposal, as well as a statement that PPM has consulted with the OMB ARO, OMB OGC, and where directed by OMB OGC, the relevant agency OGC, and has obtained agreement from each that the information may be deleted as pledged. 9. Information gathered will be used only within the Federal Government, for general service improvement and program management purposes, unless, at a minimum, OMB Comms and OMB OGC have agreed that information may be shared outside the Government. In addition, PPM will seek approval from any partner agencies unless otherwise agreed to by OMB’s SAOP and OMB’s CIO. 10. Additional release of data must be coordinated with OIRA, OMB’s SAOP and OMB’s CIO. In addition, additional release of data must be coordinated with any partner agency’s CIO and SAOP, unless otherwise agreed to by OMB’s SAOP and OMB’s CIO. 11. PPM must certify that the collection(s) are voluntary; are low-burden for respondents (based on considerations of total burden hours or burden-hours per respondent); are low-cost for both the respondents and the Federal Government and are non-controversial. 12. PPM must certify that the collection is targeted to the solicitation of opinions from respondents who have experience with the program(s) relevant to the cross-cutting work being undertaken, or are likely to have such experience in the near future.
  Inventory as of this Action Requested Previously Approved
06/30/2026 36 Months From Approved
2,001,550 0 0
101,125 0 0
2,737,454 0 0