View Information Collection Request (ICR) Package
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View Information Collection (IC) List
View Supporting Statement and Other Documents
Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
0990-0379
ICR Reference No:
202206-0990-003
Status:
Historical Active
Previous ICR Reference No:
202007-0990-001
Agency/Subagency:
HHS/HHSDM
Agency Tracking No:
Title:
Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection:
No material or nonsubstantive change to a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
06/24/2022
Retrieve Notice of Action (NOA)
Date Received in OIRA:
06/23/2022
Terms of Clearance:
OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.
Inventory as of this Action
Requested
Previously Approved
Expiration Date
08/31/2023
08/31/2023
08/31/2023
Responses
420,000
0
420,000
Time Burden (Hours)
70,000
0
70,000
Cost Burden (Dollars)
0
0
0
Abstract:
This collection of information is necessary to enable HHS to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with HHS programs.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
85 FR 26485
05/04/2020
30-day Notice:
Federal Register Citation:
Citation Date:
85 FR 41056
07/08/2020
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
44
IC Title
Form No.
Form Name
Bureau of Primary Health Care (BPHC) Website Card Sort
Listening Sessions with Quality Family Planning (QFP) End Users
: Office of the Assistant Secretary for Health Office of Disease Prevention and Health Promotion External Customer Satisfaction Survey
ODPHP External Customer Satisfaction Survey
Customer Satisfaction Survey
ADVANCING THE RESPONSE TO COVID-19: SHARING PROMISING PROGRAMS AND PRACTICES FOR RACIAL AND ETHNIC MINORITY COMMUNITIES VIRTUAL SYMPOSIUM WEBINAR ASSESSMENT
ASPR Candidate Experience Survey
ASPR Listening Sessions
Bureau of Health Workforce (BHW) Website Usability Testing
COVID-19 VIRTUAL LEARNING SESSIONS FEEDBACK ASSESSMENT
Covid.gov - On Page - All Devices
Customer Experience in Customer Experience in Funding Opportunity Service Delivery
Customer Feedback on Previously Developed Health Messaging to Promote Vaccination Among Older African American Community Health Workers
Department of Health and Human Services/ Assistant Secretary for Public Affairs/ Email Marketing Subscriber Survey
Federal Office of Rural Health Policy (FORHP) Website Card Sort
Focus Group Feedback OPA Adolescent Health Strategic Plan
Generic Clearance for the Collection of Routine Customer Feedback" ODPHP Online Customer Surveys
HHS.gov Continuous Improvement Survey
HRSA Division of Transplantation (DoT) Concept Testing
1
Informed Consent: DoT Concept Testing
HRSA HIV/AIDS Bureau (HAB) Website Card Sort
Interviews for OPA Adolescent Health National Strategic Plan Development
Interviews for OPA Quality Family Planning 2.0 Report
Intranet Customers Feedback
Key Informant Impact and Gap Feedback Tool - 2021 California Wildfires Disaster
Maternal and Child Health Bureau (MCHB) Website Card Sort
National Hypertension Control Initiative (NHCI) Community Health Center Assessment
OMH WEBINAR PROMISING PROGRAMS AND PRACTICES ASSESSMENTS
OPA Grantee Satisfaction Survey 2023
Office of Population Affairs (OPA) 2021 Annual Grantee Satisfaction Survey
Office of Population Affairs (OPA) Title X Family Planning Annual Reporting (FPAR) 2.0 Grantee Readiness Survey
Office of Population Affairs (OPA) Training and Technical Assistance (T/TA) Satisfaction Survey
Office of Population Affairs Grantee Satisfaction Survey 2022
Office of the Assistant Secretary for Health (OASH) Office of Regional Health Operations (ORHO) External Customer Satisfaction Survey
Pre & post-program survey questions for OMH Minority Leadership Development Program
TPP Network grantee technical assistance survey
TPP Performance measures Technical Assistance Survey
TPP20 Tier 1 and Tier 2 Grantee Informational Form
Teen Pregnancy Prevention (TPP) Evaluation Technical Assistance Product Satisfaction Feedback Survey
Teen Pregnancy Prevention (TPP) Evaluation Technical Assistance: Satisfaction Survey for Group TA Activities
Tree Testing of Funding Section on HRSA.gov
Tree Testing of HRSA's MCHB Website
Usability Testing for HRSA.gov website properties
User feedback for the Benefit Cliff Calculator
White House Conference on Food, Nutrition, Hunger, and Health listening sessions/convenings and online public comment form.
2, 1, 3
Partner Led Convenings
,
White House Led Convening Tool Kit
,
Regional Led Convening Tool Kit
White House Conference on Hunger, Nutrition and Health General Public Online Conference Registration form
1
WHCHNH General Public Online Viewing Registration
www.medicalcountermeasures.gov customer site feedback form
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
420,000
420,000
0
0
0
0
Annual Time Burden (Hours)
70,000
70,000
0
0
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Annual Cost to Federal Government:
$300,000
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Gloria Barnes 202 690-7047 gloria.barnes@hhs.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
06/23/2022