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OMB Control No: 0704-0663	ICR Reference No: 202211-0704-006
Status: Active	Previous ICR Reference No:
Agency/Subagency: DOD/DODDEP	Agency Tracking No: 0704-DCRM
Title: Defense Contract Audit Agency Customer Relationship Management Tool
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 06/01/2023
	Date Received in OIRA: 04/12/2023
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2026	36 Months From Approved
Responses	475	0	0
Time Burden (Hours)	79	0	0
Cost Burden (Dollars)	575	0	0

Abstract: The Defense Contract Audit Agency is mostly comprised of Auditors (85% of our total workforce). Due to our 10-12% attrition rate each year; the Human Capital team is responsible for hiring between 400-500 entry-level auditors. DCAA utilizes a single DOD Direct Hire Authority (DHA) for our GS-511 Auditors. This allows us to recruit on-campus, at any time, via a multiple of methods (college career fairs, our own hiring events, in-classroom briefings, accountant club engagements, etc.). Human Resource Specialists partnered with a number of Audit-Recruiters are utilized for these outreach efforts which engage potential applicants. DCAA found a solution to the aforementioned problem: the acquisition of a Customer Management Relationship (CRM) tool. The CRM will enable DCAA to: Know how many candidates were engaged at each event, Know how many applied and ultimately how many were hired at DCAA (from that event), Focus resources on events with proven recruiting value based on data (vs this is where always gone to recruit), Focus our advertising dollars in a more direct manner, and Identify trends in successfully hired candidates enabling better strategies for finding more individuals like those hired. DCAA needs to collect the data so as to conduct marketing, advertising, outreach, and recruitment activities with potential leads and applicants for employment. DCAA needs to manage all tracking and communications associated with potential leads so as to retain potential applicants during and through the recruitment and hiring process. DCAA needs the data to continuously engage with potential leads who may not initially meet minimum qualification requirements; who may have applied/submitted a resume but were not selected; or who meet all requirements except having graduated from college. DCAA needs the data to conduct data analytics for outreach and recruitment return on investment assessments; to better refine outreach strategies, and to measure effectiveness of marketing and advertising efforts/campaigns.

Authorizing Statute(s): US Code: 5 USC Chapter 13 Name of Law: Special Authority
   US Code: 5 USC Chapter 72 Name of Law: Antidiscrimination; Right to Petition Congress
   US Code: 5 USC 7201 Name of Law: Antidiscrimination Policy; Minority Recruitment Program

Citations for New Statutory Requirements: None

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	87 FR 52940	09/30/2022
30-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 17830	03/24/2023
Did the Agency receive public comments on this ICR? No

Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
CRM Tool

ICR Summary of Burden

	Total Approved	Change Due to Agency Discretion
Annual Number of Responses	475	475
Annual Time Burden (Hours)	79	79
Annual Cost Burden (Dollars)	575	575

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new collection with a new associated burden.

Annual Cost to Federal Government: $530,261

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

Agency Contact: Brandon Kim 703 344-6832 brandon.h.kim8.ctr@mail.mil

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