View Information Collection Request (ICR) Package

OMB Control No: 2127-0008	ICR Reference No: 202212-2127-002
Status: Active	Previous ICR Reference No: 201805-2127-001
Agency/Subagency: DOT/NHTSA	Agency Tracking No:
Title: Consumer Compliant Information
Type of Information Collection: Reinstatement without change of a previously approved collection	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 07/06/2023
	Date Received in OIRA: 03/09/2023
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2026	36 Months From Approved
Responses	58,350	0	0
Time Burden (Hours)	9,725	0	0
Cost Burden (Dollars)	0	0	0

Abstract: The National Highway Traffic Safety Administration (NHTSA) requests approval for reinstatement of a previously approved collection of information. The purpose of this voluntary collection is to gather information from consumers of motor vehicles and motor vehicle equipment for use in identifying motor vehicle safety defects by NHTSA’s Office of Defects Investigation (ODI). Consumer vehicle safety complaints are continuously collected by ODI and analyzed to determine if a defect trend exists that may require an investigation or the initiation of a recall. Consumers of motor vehicles or motor vehicle equipment voluntarily submit complaints through NHTSA's Vehicle Safety Hotline, NHTSA’s website (www.nhtsa.gov), or through correspondence on an as-needed basis. The complaints disclose consumers’ allegations of a safety defect that they experienced with their vehicle or vehicle equipment, including defects that resulted in injuries, crashes, property damage, or death. All complaints are converted to a Vehicle Owner Questionnaire (VOQ) format and reviewed by ODI investigation/engineer staff. An ODI investigator may respond to a consumer submitting a complaint if ODI requires more information. ODI staff determines if complaints/VOQs describing an unreasonable safety risk in a specific make, model and model year of a vehicle or vehicle equipment warrant further action by the agency. This supporting statement is for the collection of information associated with safety-related problems owners are encountering with their motor vehicles and items of motor vehicle equipment, which include tires, child safety seats, motorcycle helmets, etc. NHTSA estimates the total burden of this information collection request (ICR) is 9,725 hours. This is a decrease from when NHTSA last sought approval of 17,295 hours. The adjustment in burden is a reflection of the decrease in the number of complaints NHTSA expects to receive in each of the next three years and a reduction of the estimated time it takes to submit each complaint. NHTSA previously estimated that the agency would receive 69,181 complaints annually. Based on data on the actual volume of complaints in the last few years, NHTSA now estimates that the agency will receive approximately 58,350 complaints a year. NHTSA also now estimates that each complaint will take only 10 minutes to submit, as opposed to 15 minutes. This reduction in burden for each response is a result of enhancements to the online complaint form, which requires less time for consumers to complete. This reinstatement will be an adjustment to decrease the previous approved burden hours from 17,295 to 9,725 hours as a result of the number of respondents submitting consumer complaints to NHTSA decreased from 69,181 to 58,350, while the average time to submit a complaint decreased from 15 minutes to 10 minutes.

Authorizing Statute(s): US Code: 49 USC 301 Name of Law: Title 49 of the USC

Citations for New Statutory Requirements: None

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	87 FR 20504	04/07/2022
30-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 11510	02/23/2023
Did the Agency receive public comments on this ICR? Yes

Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Consumer Compliant Information	HS 350

ICR Summary of Burden

	Total Approved	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	58,350	-10,831	69,181
Annual Time Burden (Hours)	9,725	-7,570	17,295
Annual Cost Burden (Dollars)	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This reinstatement creates an adjustment from the previously approved burden hours of 17,295 to 9,725 hours as a result of the number of respondents submitting consumer complaints to NHTSA decreased from 69,181 to 58,350, while the average time to submit a complaint decreased from 15 minutes to 10 minutes.

Annual Cost to Federal Government: $361,346

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

Agency Contact: Randy Reid 202 366-4383

View ICR - OIRA Conclusion